Appendix A: Faqs And Recommendations; Faqs - AMX TDS Operation/Reference Manual

Appendix A: FAQs and Recommendations

FAQs

1.
The System is locking up, or generally is having issues streaming.
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2.
To remove receivers or transmitters from the list that are no longer installed.
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3.
Transmitter Unit won't stream out.
a.
Check that the green LED on the RJ45 is flashing quickly (indicating that the tuner should be
streaming).
b.
If LED indicates the tuner is streaming then check the channel is enabled for viewing by the
Receiver.
c.
Ensure content is not protected.
d.
Reboot the Transmitter.
4.
Receiver is failing to respond to touch panel.
a.
Check the touch panel is set to control the receiver. Possibly a receiver has been removed or added.
Select an alternative unit and then return to the original.
b.
Check the desired channel has been enabled within the webpages.
c.
Reboot the Receiver.
5.
Video is breaking up, though RF signal strength was correct.
a.
Possibly due to network traffic.
b.
Check the current signal strength on the Transmitter by performing a STATUS request to check that
signal level has not dropped since the initial scan (see the Serial Commands section on page 79).
c.
Check that the strongest signal has been selected for streaming.
AMX TDS (Television Delivery System)
Reboot the DTV-MA01 or stop and re-start the AMX TDS bundle, in the Knopflerfish desktop UI
(see FIG. 94 on page 84).
Select System Factory Reset in the System Setup page to initiate a full factory reset on the
DTV-MA01 (see the System Setup Page section on page 75).
All configuration settings will be lost.
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This action will result in a reboot of the DTV-MA01 and all Transmitters and Receivers in the
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system.
It typically takes up to 10 minutes for the entire system to return to the normal state of operation.
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Individual units – go into Network Settings and select 'Reset to Default'.
Multiple units – reboot the DTV-MA01 – as the unit boots it will send out a beacon out to all units,
and populate the unit lists with any units that respond.
DTV-TX01-DVB-T and DTV-TX02-DVB-S only: Perform a STATUS request for Transmitter units
and check the processor speed. If the processor speed is approaching or exceeding 75%, this may
indicate that the unit is struggling to handle data buffering as the network is busy.
Check levels are not approaching 128 (80 hex) for DVB-T and 48 (30 hex) for DVB-S (these levels
are approximate).
The tuner may detect more than 1 channel with the same name and channel number, ensure you
select the channel with the strongest signal for best results.
For DTV-TX03-US Transmitters, only select channels with a Strength rating of 201-255, as
indicated in the Tuner Setup page (see the Transmitter Setup - Tuner Setup (DTV-TX03-US) section
on page 56).
Appendix A: FAQs and Recommendations
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