HP E30 User Manual page 84

Appendix C
b. Establish and practice back-up procedures for your data and programs
to minimize any disruptions to your business in case of a hardware
failure; and
c. Use current driver and software revision levels to optimize your server
environment.
Q: Is the warranty still valid if I ship my HP NetServer to another location
within my company?
A: The warranty is valid as long as the HP NetServer remains in the country
where you purchased it. When shipping or transporting an HP NetServer,
use proper care in packaging and securing the unit. Any damages will be
your responsibility that you will have to address with your transportation
carrier.
Q: If I sell my HP NetServer during the warranty period, is the warranty
transferable to the new owner?
A: No, the warranty only applies to the original owner.
Q: How do I obtain technical support?
A: During the warranty period, telephone technical support is available to
assist with setup, configuration, startup, and troubleshooting of your
hardware product. For a listing of support telephone numbers and other
support services, see Chapter 8, Service and Support in this document.
Q: What information do I need to provide when I call for technical support?
A: To enable HP to assist you more quickly and efficiently, please follow this
checklist:
a. Consult the documentation provided with your product to assure that
your system features are properly configured.
b. Execute the diagnostics provided and record the information. Consult
the accompanying documentation for instructions.
c. Record the following information:
∗
Product model name and number
∗
Product serial number
∗
Applicable error messages from system or diagnostics
∗
Applicable hardware driver revision levels
∗
Add-on boards or hardware
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Warranty and Software License