Transferring Calls; Managing Call Waiting; Viewing And Returning Calls - Cisco SPA504 User Manual

Transferring Calls

You can transfer a call to another extension.
STEP 1 During an active call, or with a call on hold, press Trnsfer.
STEP 2 Do one of the following:
Enter the number to where you want to transfer the call; or
Use the directory to choose a number from the personal directory.
STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial
the number.
STEP 4 Do one of the following:
To transfer the call without waiting for the other person to answer, press Trnsfer after
the call begins to ring and hang up. If you hang up before the second call rings, the
transfer fails and the first call is disconnected. If you misdial, press the second line
button again to receive a dial tone.
To transfer after speaking privately to the other person, press Trnsfer at any time during
the conversation.

Managing Call Waiting

If you are on a call when a second call comes in, you will hear a call-waiting tone and, or, see a
flashing indicator light on the handset rest, depending on the configuration of your phone.
To answer the new call on the same line:
STEP 1 Use the navigation button to select the call.
STEP 2 Press Answer to answer the call. The call on the other line is automatically put on hold.
To return to the original call, use the following method:
STEP 1 Use the navigation button to select the call.
STEP 2 Press Resume to re-connect to the call.

Viewing and Returning Calls

You can view, edit, and return calls by looking the number up in the call history. For example, the IP
phone screen on your IP phone notifies you if a call came in that was unanswered. To return the
missed call, you can press Missed to view a list of missed calls and dial a selected number.
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