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Related Manuals for Avaya E159
Summary of Contents for Avaya E159
- Page 1 Using the Avaya E159 IP Media Station Release 1.1 Compas 166810 November 2014...
- Page 2 Channel Partner and not by Avaya. transmission, dissemination, storage, and or use without the express Licenses written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO...
- Page 3 Hosted Service notices and articles, or to report a problem with • Increase the separation between the equipment and your Avaya Product or Hosted Service. For a list of support telephone receiver. numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com...
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Page 4: Table Of Contents
Media station control button descriptions Chapter 5: Operation...................... 30 ............................. 30 Calls ........................ 30 Making a call ...................... 32 Answering a call ........................ 32 Ending a call ....................... 32 Making a second call Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... - Page 5 Frequently Asked Questions .............. 48 Removing Bluetooth connections and subscriptions ........ 49 The media station app displays the Not Connected (Network) message .............. 50 Resolving a Not Connected (Network) message November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com...
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Page 6: Chapter 1: Introduction
This document describes how to use product features and capabilities. Intended audience This document is intended for people who want to learn how to use product features and capabilities. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 7: The Avaya E159 Ip Media Station
The Avaya E159 IP Media Station The Avaya E159 IP Media Station The Avaya E159 IP Media Station is a VoIP SIP deskphone with which you can use your smart device on your enterprise telephony system. The media station provides: •... - Page 8 Introduction Bring Your Own Device (BYOD) The Avaya E159 IP Media Station supports the most popular iOS and Android smart devices that ® enterprise workers use. The media station facilitates enterprise-grade integration with Avaya Aura Release 6.2 FP3 and later and Avaya IP Office Release 9.0.3 and later telephony servers.
- Page 9 ® 1. You have an iPhone with the Avaya Media Station and Avaya one-X Mobile apps installed. 2. You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234. ®...
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Page 10: Product Compatibility
Introduction Product compatibility The media station operates on the most popular Avaya telephony servers, supports a wide array of smart devices, and supports a select set of USB headsets (E169 only). Check the media station support site regularly for updates to the product compatibility with new smart devices and headsets. -
Page 11: Viewing Avaya Mentor Videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •... -
Page 12: Support
Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station. • Put the media station near an accessible electrical outlet. -
Page 13: Chapter 2: Hardware Setup
Warning: Use the proper AC adapter for your media station. The E169 AC adapter is 12 V and the E159 AC adapter is 5 V. If you use the wrong AC adapter, you will damage the media station. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 14: Media Station Rear Panel Connectors And Controls
Note: The Apple 30-pin cable is incompatible with Android devices. You must provide your own Android 30-pin cable. E159 cable sleeves for the Apple Lightning, Apple 30-pin, and generic micro USB cables (packaged with the USB cables) Note: Some Android 30-pin cables might not fit in the cable sleeve. In this case, connect your cable to the back of the media station. -
Page 15: Positioning The Media Station
Procedure 1. If using a smart device that you plan to dock on the media station, insert the cable suitable to your smart device in the matching cable sleeve. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... - Page 16 3. Slide the rear portion of cradle to widen the space for the cable sleeve. Route the USB end of the cable through the slot, inserting the cable sleeve into the slot. Using the Avaya E159 IP Media Station November 2014...
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Page 17: Connecting The Handset
Connecting the handset Procedure 1. Plug one end of the handset cord into the handset. 2. Plug one other end of the handset cord into the RJ11 port under the base. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 18: Connecting To Your Network
Plug the other end into the Ethernet connector on your PC. This connection provides a convenient way to connect your computer to your network. You can view network connectivity status using the app under Avaya Media Station > Network. -
Page 19: Connecting A Smart Device
2. Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket. Connecting a smart device Procedure 1. Route the USB, network, and AC power cables under the media station. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... - Page 20 2. Dock the smart device on the media station. Adjust the cradle to hold your smart device securely. If the media station app is installed on the smart device, the app opens when you dock the smart device. Otherwise, the smart device starts charging. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com...
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Page 21: Chapter 3: Smart Device And Media Station Activation
You must download and install the media station app to fully support SIP line functionality on the media station. Other telephony applications can only use the media station as a Bluetooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server. To learn more about the app, go to the following websites: •... -
Page 22: Connecting The Media Station To A Smart Device As A Usb Accessory
Connecting the media station to a smart device as a USB accessory Before you begin Download and install the media station app as described in Downloading the media station app page 21. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 23: Registering The Media Station App And Signing In The First Time
Procedure 1. Open the media station app. 2. Tap Settings > Account Setup > Add SIP Account. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 24: Media Station Registration
The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active. • Another Avaya app on the same smart device registers using the same extension. • You turn off the media station. -
Page 25: Adding Or Changing The Voice Mail Telephone Number
When you sign out of the app, emergency calling requires use of the USB handset. When you sign out from the app, the media station supports the same emergency call (for example, 911) capability as other Avaya SIP deskphones. The media station displays the emergency menu on the USB handset. -
Page 26: Chapter 4: Navigation
When you are handling more than one call, the display shows: • Incoming second calls. • Calls placed on hold after making or answering a second call. • When calls have been merged together. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 27: Caller Id Support
Name Description Favorites Displays your favorite contacts. Home (iOS) Displays your three most recent calls. Recent calls (Android) Call history Displays your full call history. Contacts Displays your contacts. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 28: Media Station Control Button Descriptions
Move the call audio to the media station speakerphone from the handset Pair Bluetooth devices Voice Mail Dial the administered Avaya telephony system voice mail telephone number. The icon lights to indicate that you have new messages. Note: The LED turns off when you go off-hook. - Page 29 Soft Key on Display End active call Decline incoming call Merge calls End current call and accept second call End active call when on two active calls End all calls November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com...
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Page 30: Chapter 5: Operation
In the media station app, tap the Recent Calls icon and scroll to a number from the list of recent calls. b. Press and hold the number that you want to call. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... - Page 31 3 seconds. The media station makes the call in speakerphone mode. You can move the call to the handset by picking up the handset. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com...
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Page 32: Answering A Call
• Pick up the media station handset. Important: The media station does not identify whether the call came from the Avaya telephony system or the smart device cellular network. Normal carrier charges apply when receiving a call from your cellular network. -
Page 33: Answering A Second Call
When answering an incoming call while already active on a call, you have three options: • You can answer the new call and put the current call on hold. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 34: Transferring A Call
About this task You cannot use the keypad to dial the second number for a conference call. Procedure 1. While on an active call, tap transfer on the media station app. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 35: Creating A Conference Call
Splitting a conference call Procedure 1. While on a conference call on an iOS device, perform the following steps: a. Tap the blue arrow to the right of Conference in the menu. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 36: Switching Between Two Calls
The media station deactivates the Voice Mail button when you are active on a call or have a call on hold. This is done to prevent accidental dialing of your voice mail system while on a call. Using the Avaya E159 IP Media Station November 2014... -
Page 37: Contacts
3. To return to the Call Control screen, perform one of the following actions: • On an iOS device, tap Touch to return to call. • On an Android device, tap the Avaya media station logo. The app displays the Call Control screen. -
Page 38: Adding A Contact To Favorites
The media station also displays your 25 most recent calls. Procedure 1. Open the media station app. 2. Perform one of the following actions: • Tap Home to display the three most recent calls. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 39: Making A Call From The Recent Calls List
1. Display the list of recent calls. 2. Perform one of the following actions: • On an iOS device, sweep the recent call to the left and tap Delete to delete the entry. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 40: Miscellaneous Features
VU Meter function that represents speech activity levels on the call. Note: You cannot control the volume of a call using the volume control of your smart device. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 41: Muting And Unmuting The Microphone
You must return to your office to continue the call. This scenario is also true when making a call using the media station app on a smartphone. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 42: Transferring The Audio Output Between The Media Station And A Smart Device
Control Center. Tap the media station link for AirPlay and select the smart device. The AirPlay control sometimes displays on streaming audio or video apps, so you might need to control the transfer from the app. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 43: Signing Into The App
3. Tap the active account. The app displays the basic parameters of the account. 4. Tap Sign In. The app displays Available and the gray dot changes to a green check mark. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 44: Signing Out From The App
2. Tap the active account. The app displays the basic parameters of the account. 3. Tap Sign Out. The app displays Offline (Disconnected) and the green check mark changes to a gray dot. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com... -
Page 45: Chapter 6: Maintenance
Chapter 6: Maintenance Updating the media station app Avaya releases regular updates to the media station app. Update the media station app when prompted by your smart device. About this task Depending on your smart device, some apps update automatically. Some smart devices require you to manually install the update. - Page 46 Maintenance 3. Push the cable sleeve out of the media station base. 4. Replace the cable sleeve and USB cable. Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com...
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Page 47: Chapter 7: Troubleshooting
No, this operation is not possible. However, if you are on a cellular call and you become within Bluetooth range of the media station, the audio automatically transfers from your call to the media station. November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 48: Removing Bluetooth Connections And Subscriptions
No, this operation is not possible. Will the media station app interfere with other Avaya telephone apps? Remember the following product interactions when using the media station app with Avaya apps ® such as Avaya one-X Mobile and Avaya Communicator: ®... -
Page 49: The Media Station App Displays The Not Connected (Network) Message
The media station app displays the Not Connected (Network) message Error code Not Connected (Network) Problem description The media station is disconnected from the network. Related Links Resolving a Not Connected (Network) message on page 50 November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com... -
Page 50: Resolving A Not Connected (Network) Message
2. Turn the media station power off and on. 3. If the condition persists, open the media station app. 4. Open Settings > Avaya Media Station > Network. 5. Confirm that the media station has an IP address. If the app does not display an IP address, you might have to reset the media station to factory defaults. - Page 51 ...........28 media station, connecting to your network ......creating a conference call ............35 media station, preparing ............media station buttons ............14 media station overview ............merging calls ................35 November 2014 Using the Avaya E159 IP Media Station Comments? infodev@avaya.com...
- Page 52 ............ storage guidelines ..............12 support .................12 swapping between calls ............36 switching between calls ............temperature, operating and storage ........transferring a call ..............transferring audio output ............42 Using the Avaya E159 IP Media Station November 2014 Comments? infodev@avaya.com...