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HP BL465c Gen8 Maintenance And Service Manual

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HP ProLiant BL465c Gen8 Server Blade
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.
Part Number: 661813-002
December 2012
Edition: 2

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Summary of Contents for HP BL465c Gen8

  • Page 1 This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    HP Trusted Platform Module ........................59 Diagnostic tools .......................... 60 HP product QuickSpecs ..........................60 HP ROM-Based Setup Utility ........................60 Using RBSU ..........................60 HP Insight Diagnostics ..........................61 HP Insight Diagnostics survey functionality ..................61 Active Health System ..........................61 Contents 3...
  • Page 4 Capacitor pack cabling ........................... 64 Drive cabling ............................65 Using the HP c-Class Blade SUV Cable ...................... 65 Connecting locally to a server blade with video and USB devices ..............65 Accessing a server blade with local KVM ..................65 Accessing local media devices ......................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Server blade components Item Description Spare part Customer self repair number (on page 5) Mechanical components Access panel 686063-001 Mandatory Drive blank 670033-001 Mandatory Front panel/drive cage assembly 683820-001 Mandatory DIMM baffle 686062-001 Mandatory Heatsink blank 683819-001 Mandatory Mezzanine assembly 683822-001 Mandatory Hardware and plastics kit*...
  • Page 16 Item Description Spare part Customer self repair number (on page 5) b) Mezzanine assembly retainer assembly — — c) Mezzanine assembly guide pins (2) — — d) T-15 system board screws (2) — — e) Serial label pull tab — —...
  • Page 17 4-GB, PC3U-10600R* 687457-001 Mandatory Controller — — a) HP Smart Array P220i Controller with 512 MB FBWC 659331-001 Mandatory b) NAND flash module for the HP Smart Array P220i 686066-001 Mandatory Controller c) Capacitor pack with 61-cm (24-in) cable...
  • Page 18 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 19 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 20 Illustrated parts catalog 20...

  • Page 21: Removal And Replacement Procedures

    T-15 Torx screwdriver (provided on the DIMM baffle) • T-10 Torx screwdriver (not provided with the server blade) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 61) Safety considerations Before performing service procedures, review all the safety information.

  • Page 22: Symbols On Equipment

    Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

  • Page 23: Remove The Server Blade

    OS. If an application stops responding, you can use this method to force a shutdown. • Use a virtual power button selection through HP iLO. This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode.

  • Page 24: Access Panel

    Remove the server blade. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure.

  • Page 25: Drive Blank

    Drive blank Remove the component as indicated. To replace the component, squeeze the release latch and slide the drive blank into the bay until it clicks into place. Drive To remove the component: Determine the status of the drive from the drive LED definitions (on page 71). Back up all server blade data on the drive.

  • Page 26: Enclosure Connector Cover

    Prepare the drive. Install the drive. Determine the status of the drive from the drive LED definitions (on page 71). Enclosure connector cover To remove the component: Place the server blade on a flat, level work surface. Remove the enclosure connector cover. Removal and replacement procedures 26...

  • Page 27: Dimm Baffle

    To replace the component, reverse the removal procedure. DIMM baffle To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24). CAUTION: Always disconnect the drive cables from the SAS controller before removing the DIMM baffle.

  • Page 28: Dimms

    24). DIMMs CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity. To identify the DIMMs installed in the server blade, see "DIMM identification (on page 74)." To remove the component: Power down the server blade (on page 22).

  • Page 29: Mezzanine Assembly

    Remove the access panel ("Access panel" on page 24). CAUTION: Always disconnect the drive cables from the SAS controller before removing the DIMM baffle. Failure to do so may result in damage to the SAS controller. Disconnect the drive cables from the SAS controller and remove the DIMM baffle ("DIMM baffle"...
  • Page 30 Remove the mezzanine assembly from the server blade. To replace the component: Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board. Press down firmly on the mezzanine assembly handles, and then close the mezzanine assembly latch. Install the access panel ("Access panel"...

  • Page 31: Mezzanine Card

    Mezzanine card To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24). Remove the mezzanine assembly ("Mezzanine assembly" on page 29). Remove the mezzanine card from the mezzanine assembly. To replace the component: Align the mezzanine card with the guide pins on the mezzanine assembly.

  • Page 32: Flexiblelom

    Install the mezzanine card in the mezzanine assembly, and then tighten the mezzanine card screws to secure the card to the mezzanine assembly. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board.
  • Page 33 Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24). Remove the mezzanine assembly ("Mezzanine assembly" on page 29). Use the FlexibleLOM handle to remove the FlexibleLOM from the system board. To replace the component: Align and install the FlexibleLOM.

  • Page 34: Sas Controller

    SAS controller To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24). CAUTION: Always disconnect the drive cables from the SAS controller before removing the DIMM baffle.

  • Page 35: Nand Flash Module For The Smart Array P220I Controller

    To replace the component: Install the SAS controller. Install the DIMM baffle and connect the drive cable to the SAS controller ("DIMM baffle" on page 27). Install the access panel ("Access panel" on page 24). NAND flash module for the Smart Array P220i Controller To remove the component: Power down the server blade (on page 22).

  • Page 36: Fbwc Procedures

    Remove the NAND flash module from the Smart Array P220i Controller. To replace the component, reverse the removal procedure. FBWC procedures Three types of procedures are provided for the FBWC option: • Removing the SAS controller capacitor pack (on page 36) •...

  • Page 37: Removing The Mezzanine Option Capacitor Pack

    Remove the capacitor pack. To replace the component, reverse the removal procedure. Removing the mezzanine option capacitor pack To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel"...

  • Page 38: Recovering Data From The Fbwc

    21). Set up a recovery server blade station using an identical server blade model. Do not install any internal drives or FBWC in this server blade. (HP recommends this option.) Power down the failed server blade ("Power down the server blade"...

  • Page 39: Front Panel/Drive Cage Assembly

    Remove the NAND flash module ("NAND flash module for the Smart Array P220i Controller" on page 35) and capacitor pack ("Removing the SAS controller capacitor pack" on page 36) from the failed server blade, and install the NAND flash module and capacitor pack in the recovery server blade. Power up the recovery server blade.

  • Page 40: Heatsink Blank

    Remove the front panel/drive cage assembly. To replace the component, reverse the removal procedure. Heatsink blank To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel"...

  • Page 41: Serial Label Pull Tab

    Remove the heatsink blank. To replace the component, reverse the removal procedure. Serial label pull tab To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel"...

  • Page 42: Heatsink

    Remove the serial label pull tab. Retain the information located on the original serial label pull tab and move it to the replacement serial label pull tab. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 43 Remove the heatsink. To replace the component: Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws.

  • Page 44: Processor

    Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the DIMM baffle and connect the drive cable to the SAS controller ("DIMM baffle" on page 27). Install the front panel/drive cage assembly ("Front panel/drive cage assembly"...
  • Page 45 To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel" on page 24). CAUTION: Always disconnect the drive cables from the SAS controller before removing the DIMM baffle.
  • Page 46 CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
  • Page 47 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: • Never install or remove a processor without using the processor installation tool. Do not touch the processor socket contacts. •...

  • Page 48: System Battery

    Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the front panel/drive cage assembly ("Front panel/drive cage assembly"...

  • Page 49: System Board

    To replace the component, reverse the removal procedure. System board CAUTION: When returning a damaged system board to HP, always install all processor socket covers to prevent damage to the processor sockets and system board. To remove the component: Power down the server blade (on page 22).
  • Page 50 Remove all hard drives ("Drive" on page 25). CAUTION: Always disconnect the drive cables from the SAS controller before removing the DIMM baffle. Failure to do so may result in damage to the SAS controller. Disconnect the drive cables from the SAS controller and remove the DIMM baffle ("DIMM baffle"...
  • Page 51 Using the processor tool, remove the processor from the system board. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area. Install the processor socket protective cover in each processor socket. Remove the serial label pull tab.
  • Page 52 To replace the system board: Install the serial label pull tab. Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board. IMPORTANT: Be sure the processor remains inside the processor installation tool. Removal and replacement procedures 52...
  • Page 53 If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area. The processor fits one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 54 Press the tabs on the processor tool to release the processor, and then remove the processor tool. Close the processor socket retaining bracket and the processor locking lever. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever.
  • Page 55 To avoid damage to the server blade, support the riser board when installing the TPM board and rivet. If necessary, install the TPM module. For more information, see the HP ProLiant BL465c Gen8 Server Blade User Guide. Install the access panel ("Access...

  • Page 56: Server Blade Release Lever Assembly

    Press the F10 key to confirm exiting RBSU. The server blade automatically reboots. Server blade release lever assembly To remove the component: Power down the server blade (on page 22). Remove the server blade (on page 23). Remove the access panel ("Access panel"...
  • Page 57 Slide the system board approximately 1.27 cm (0.50 inches) towards the rear of the server, and then lift the system board from the base pan. Remove the three T-10 screws from the outside of the base pan, and then remove the server blade release lever bracket.
  • Page 58 Install the server blade release lever bracket, and then install the T-10 screw from the inside of the base pan. Align the system board, and then slide it into place inside the base pan. Removal and replacement procedures 58...

  • Page 59: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("System board" on page 49). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 59...

  • Page 60: Diagnostic Tools

    Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/rbsu). Using RBSU To use RBSU, use the following keys: •...

  • Page 61: Hp Insight Diagnostics

    Linux versions, the utility helps to ensure proper system operation. For more information or to download the utility, see the HP website (http://www.hp.com/servers/diags). HP Insight Diagnostics Online Edition is also available in the SPP. For more information, see the HP website (http://www.hp.com/go/spp/download).

  • Page 62: Integrated Management Log

    HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).

  • Page 63: Internal Usb Functionality

    External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration, configuration, and diagnostic procedures. For more information, see "Using the HP c-Class Blade SUV Cable (on page 65)."...

  • Page 64: Cabling

    Cabling resources Cabling configurations and requirements vary depending on the product and installed options. For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). Capacitor pack cabling •...

  • Page 65: Drive Cabling

    Failure to do so can result in damage to the equipment. Open the serial label pull tab and connect the HP c-Class Blade SUV Cable to the server blade. Connect the video connector to a monitor.

  • Page 66: Accessing Local Media Devices

    Use a USB hub when connecting a USB CD-ROM drive to the server blade. The USB hub provides additional connections. Open the serial label pull tab and connect the HP c-Class Blade SUV cable to the server blade. Connect the video connector to a monitor.
  • Page 67 USB mouse Item Description Monitor USB CD/DVD-ROM drive USB keyboard USB hub USB mouse HP c-Class Blade SUV Cable Cabling 67...

  • Page 68: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 69: Component Identification

    HP c-Class Blade SUV connector* (behind the serial label pull tab) Drive bay Server blade release lever Server blade release button *The SUV connector and the HP c-Class Blade SUV Cable are used for some server blade configuration and diagnostic procedures. Component identification 69...

  • Page 70: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Health status LED Solid Green = Normal (System is powered on.) Flashing Green = Power On/Standby Button service is being initialized. Flashing Amber = Degraded condition Flashing Red = Critical condition Off = Normal (System is in standby.) Power On/Standby Solid Green = System is powered on.

  • Page 71: Drive Led Definitions

    Drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity No drive activity Do not remove Solid white Do not remove the drive.

  • Page 72: System Maintenance Switch

    HP c-Class Blade SUV cable connector The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL465c Gen8 Server Blade Installation Instructions on the HP website (http://www.hp.com/support). System maintenance switch Position Default Function Off = HP iLO security is enabled.

  • Page 73: Mezzanine Connector Definitions

    CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur. Mezzanine connector definitions A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds. Item PCIe x8, Type A mezzanine card only Mezzanine connector 1 x16, Type A or B mezzanine card Mezzanine connector 2...

  • Page 74: Dimm Identification

    E = UDIMM (unbuffered with ECC) L = LRDIMM (load reduced) For the latest supported memory information, see the QuickSpecs on the HP website (http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html). At the website, choose the geographic region, and then locate the product by name or product category.

  • Page 75: Tool Location

    Tool location A Torx T-15 screwdriver is located on the DIMM baffle. HP c-Class Blade SUV Cable Item Connector Description Server blade For connecting to the SUV connector on the server blade front panel Video For connecting a video monitor...

  • Page 76: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating — Relative humidity (noncondensing)** 10% to 90% @ 28°C (82.4°F) Operating 5% to 95% @ 38.7°C (101.7°F) Non-operating —...

  • Page 77: Acronyms And Abbreviations

    Acronyms and abbreviations Advanced Memory Protection FBWC flash-backed write cache Integrated Lights-Out Integrated Management Log LRDIMM load reduced dual in-line memory module multilevel cell POST Power-On Self Test RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Systems Insight Manager...
  • Page 78 single-level cell UDIMM unregistered dual in-line memory module unit identification universal serial bus Acronyms and abbreviations 78...

  • Page 79: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 80: Index

    Index drives 15, 25, 65, 71 access panel 15, 24 Active Health System 61 electrostatic discharge 21 enclosure connector 71 enclosure connector cover 15, 26, 71 environmental specifications 76 batteries, replacing 48 error messages 68 battery 15, 48, 71 external cables 65 buttons 69 external USB functionality 63 cables 15, 64, 65...
  • Page 81 15, 40, 42 preparation procedures 22 HP c-Class Blade SUV Cable 15, 65, 69, 75 problem diagnosis 68 HP Insight Diagnostics 21, 61 processor socket 71 HP Insight Diagnostics survey functionality 61 processor tool 44 processors 15, 44, 71...
  • Page 82 T-15 Torx screwdriver 21, 75 tool locations 75 tools 21, 75 Torx screwdriver 21, 75 TPM (Trusted Platform Module) 59 troubleshooting 68 troubleshooting resources 68 troubleshooting, firmware upgrade utility 68 Trusted Platform Module (TPM) 15, 59 USB connectors 75 USB devices 65 USB support 62 utilities 60 utilities, deployment 60...

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