Section 9: Warranty; Warranty - Konica Minolta JM-103 User Manual

Section 9

Warranty

Warranty
HILL-ROM COMPANY, INC.
LIMITED WARRANTY
Hill-Rom Company, Inc. (Hill-Rom) has a long tradition of providing superior products and service to our
customers. Our goal is "Total Customer Satisfaction". In that spirit, Hill-Rom is proud to offer the following
warranty.
GENERAL WARRANTY (APPLICABLE UNLESS A SPECIFIC WARRANTY IS
LISTED)
Hill-Rom warrants to the original purchaser that its products and replacement parts shall be free from defects
in material and workmanship for a period of one (1) year from date of delivery. Hill-Rom's obligation under
this warranty is expressly limited to supplying replacement parts and/or service for, or replacing, at its option,
any product which is, in the sole discretion of Hill-Rom, found to be defective. In addition to the foregoing
one year warranty, Hill-Rom warrants to the original purchaser that the frame and welds on its products will
be free from structural defects for the life of the product. Any product upgrade or modification initiated by
Hill-Rom does not affect the original product warranty.
SPECIFIC WARRANTIES
MATTRESS WARRANTIES
Hill-Rom warrants to the original purchaser that its mattress product shall be free from defects in material and
workmanship for a period of two (2) years from date of delivery. However, electro mechanical mattress
components (compressors, valves, printed circuit boards, hoses, and couplers) are covered by the general one
(1) year warranty.
EXPENDABLES WARRANTIES
A sixty (60) day limited warranty from date of delivery applies to expendable parts such as cushions,
coverlets, software diskettes, locator badge batteries, dome light incandescent bulbs, overhead fluorescent
tubes, heating elements, temperature probes, filter sheets, and microspheres. This warranty is limited to
replacement of the parts covered.
TO OBTAIN PARTS AND SERVICE
In the United States and Canada, call Hill-Rom Technical Support Department at (800) 523-5756, Monday
through Friday. Outside the United States and Canada, call your authorized Hill-Rom Distributor. In order to
expedite service, we request you furnish the following information: customer identification number, product
model number, serial number, and description of problem. A qualified specialist will provide, via telephone
(United States and Canada), or FAX (Outside the United States and Canada), troubleshooting assistance for
facility personnel and provide necessary parts to make repairs. If troubleshooting determines the need for on-
site technical service, a qualified service representative will be dispatched. Replacement of non-technical
items will be the responsibility of the customer. If requested by Hill-Rom, products or parts for which a
warranty claim is made shall be returned prepaid to Hill-Rom's factory.
OUT OF WARRANTY EXCHANGE POLICY
After the expiration of the original warranty, upon request, Hill-Rom will ship as a replacement, components
such as selected: motors and printed circuit boards, for like units returned to Hill-Rom by the original
purchaser at a substantial savings. Please call Hill-Rom Technical Support Department for current pricing.
PARTS AVAILABILITY POLICY
Hill-Rom will offer parts for new and remanufactured products for ten (10) years from date of sale; for
communications products for five (5) years from date of sale.
Note: Some original component parts and assemblies may not be available; functional equivalents may be
substituted.
Jaundice Meter (Model JM-103) User Manual (usr070rb) Page 9 - 1