Troubleshooting; A.2 Troubleshooting - Siemens SIMATIC IPC677D Operating Instructions Manual

Technical support

A.2 Troubleshooting

A.2

Troubleshooting

This chapter provides you with tips on how to localize and troubleshoot frequently occurring
problems.
Problem
The device is not operational
Windows no longer boots
The external monitor remains
dark.
The mouse pointer does not
appear on the screen.
Wrong time and/or date on the
PC.
Although the BIOS setting is
OK, the time and data are still
wrong.
174
Possible cause
There is no power supply to the
device.
Device is being operated outside
the specified ambient. conditions
Settings in the BIOS Setup are
incorrect
The monitor is switched off.
The monitor is in "power save"
mode.
The brightness button has been set
to dark.
The power cord or the monitor
cable is not connected.
The mouse driver is not loaded.
The mouse is not connected.
The backup battery is dead.
Remedy
Check the power supply, the network cable and
•
the power plug.
Check if the On/Off switch is in the correct
•
position.
Check the ambient conditions.
•
After transport in cold weather, wait
•
approximately 12 hours before switching on the
device.
Check the settings in the BIOS Setup "SATA
•
Configuration" submenu
Check the setting in the BIOS Setup Boot menu.
•
Switch on the monitor.
Press any key on the keyboard.
Increase the screen brightness. For detailed
information, refer to the monitor operating
instructions.
Check whether the power cord has been properly
•
connected to the monitor and to the system unit
or to the grounded shockproof outlet.
Check whether the monitor cable has been
•
properly connected to the system unit and to the
monitor.
If the monitor screen still remains dark after you
have performed these checks, please contact your
technical support team.
Check if the mouse driver is correctly installed.
Check whether the mouse lead is connected to the
system unit. If you are using an adapter or extension
for the mouse lead, check the connectors.
Should the mouse cursor still not be visible on-
screen after completing these checks and measures,
contact technical support.
1. Open the BIOS selection menu (see Technical
specifications, section "BIOS description").
2. Select BIOS setup, "Main" menu.
3. Set the time and date.
Replace the backup battery.
Operating Instructions, 09/2014, A5E32995420-AC
SIMATIC IPC677D