Agents - Gigaset hybird 120 Edition Manual

Gigaset Communications GmbH
Field
8.6.2.3 Log on / Log off
In the Log on / Log off area, select which of the assigned agents shall be logged into the
line.
The menu Applications->Mini Call Center->Lines->Log on / Log off consists of the fol-
lowing fields:
Fields in the Log on / Log off menu
Field
Numbers
Status

8.6.3 Agents

In the Applications->Mini Call Center->Agents menu, lines are assigned to agents. An
agent can operate one or more mini call centre lines.
8.6.3.1 Edit or New
Choose the
The menu Applications->Mini Call Center->Agents->New consists of the following
fields:
Fields in the Basic Settings menu
Field
User
Internal Number
hybird 120 Gigaset Edition
Description
Select from how many busy agents the lines shall be con-
sidered busy.
Description
Displays the internal number and description of the assigned
agent.
Select whether the agent is logged into the line.
The agent is logged in by selecting
icon to edit existing entries. Select the New button to create new entries.
Description
Select the configured user who shall serve as a call centre
agent. You configure required users in the Numbering->User
Settings->User menu.
Select the user's internal number to be used for the call centre.
8 Applications
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