Mini Call Center - Gigaset hybird 120 Edition Manual

Gigaset Communications GmbH
Field
Transfer call data re-
cords via Serial 2
Fields in the Actions menu
Field
Export call data re-
cords
Delete call data re-
cords

8.6 Mini Call Center

The mini call centre is an integrated call centre solution for up to 16 agents. It provides the
ideal solution for small groups with high dynamic telecommunication volumes (e. g insides
sales, support, order acceptance/processing, customer service). Here, a specific solution
with its own administrator has been integrated. The mini call centre is characterised by:
• Flexible allocation of agents and lines
• Dynamic adaptation according to call volume
• Call allocation with off-time for the agent
• Statistical data for agents and lines.
hybird 120 Gigaset Edition
Description
displayed, you can select the number of positions not to be dis-
played here. For Outgoing Calls and for Incoming Calls you
can separately enter the number of hidden digits. The hiding of
digits occurs from right to left.
Possible values:
• (default value)
•
• to
Select whether to export call data records over the serial inter-
face (Serial 2) after each call which enables you to connect an
external charge metering software solution (hotel application).
The function is activated by selecting
The function is disabled by default.
Description
If you wish to save the current connection data record in an ex-
ternal file, click Export and save the file under the desired stor-
age location and file name.
If you wish to delete the current connection data record from
the system storage, click Delete.
8 Applications
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