Cisco Technical Support Website; Submitting A Service Request - Cisco 7914 Manual

Assistance Center (TAC) engineers provide telephone support. If
you do not hold a valid Cisco service contract, contact your
reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online
documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The
website is available 24 hours a day, 365 days a year at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website
requires a Cisco.com user ID and password. If you have a valid
service contract but do not have a user ID or password, you can
register at this URL:
http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to
open S3 and S4 service requests. (S3 and S4 service requests are
those in which your network is minimally impaired or for which
you require product information.) After you describe your
situation, the TAC Service Request Tool automatically provides
recommended solutions. If your issue is not resolved using the
recommended resources, your service request will be assigned to
a Cisco TAC engineer. The TAC Service Request Tool is located
at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet
access, contact the Cisco TAC by telephone. (S1 or S2 service
requests are those in which your production network is down or
severely degraded.) Cisco TAC engineers are assigned
immediately to S1 and S2 service requests to help keep your
business operations running smoothly.
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