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Cisco 7914 Manual

Expansion module
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Cisco IP Phone 7914

Expansion Module
Including License and Warranty
1
Introducing the Cisco IP Phone 7914 Expansion
Module
2
Installing the 7914 Expansion Module
3
Features of the 7914 Expansion Module
4
Using the 7914 Expansion Module
5
Troubleshooting the 7914 Expansion Module
6
Technical Specifications for the
7914 Expansion Module
7
Where to Find More Information
8
Obtaining Technical Assistance
9
Cisco One-Year Limited Hardware
Warranty Terms
Phone Guide

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  Summary of Contents for Cisco 7914

  • Page 1: Cisco Ip Phone

    Phone Guide Cisco IP Phone 7914 Expansion Module Including License and Warranty Introducing the Cisco IP Phone 7914 Expansion Module Installing the 7914 Expansion Module Features of the 7914 Expansion Module Using the 7914 Expansion Module Troubleshooting the 7914 Expansion Module...
  • Page 2: Before You Begin

    Introducing the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to your Cisco IP Phone 7960G, adding 14 extra line appearances or programmable buttons to your phone. The programmable buttons can be configured for speed dial numbers or to access phone services.
  • Page 3: Package Contents

    Make sure that your package includes the following items: • One Cisco IP Phone 7914 Expansion Module • One interface cable • this Cisco IP Phone 7914 Expansion Module Phone Guide Footstand Kits In addition to the items in the package, you also need a Footstand Kit (separate orderable item).
  • Page 4: Safety Information

    Safety Information The following safety warnings are for the 7914 Expansion Module. Read these notices before you install or use the 7914 Expansion Module. For translated warnings, refer to the Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series.
  • Page 5 Use caution when connecting cables. Using an External Power Supply The following warnings apply when you use the external power supply with the 7914 Expansion Module: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.
  • Page 6: Installing The 7914 Expansion Module

    To install the 7914 Expansion Module, perform the following steps. 1. Remove the Footstand from the Cisco IP Phone 7960G. 2. Connect the Support Bar to the Cisco IP Phone 7960G. 3. Connect the 7914 Expansion Module to the Support Bar. 4. Connect the Interface Cable.
  • Page 7 Unplug the handset, and unplug the headset if one is Step 2 attached to the phone. Turn the Cisco IP Phone 7960G over and lay it on a Step 3 protected flat surface to prevent it from being scratched.
  • Page 8 Figure 3 Connecting the Support Bar Position the support bar on the back of the Step 1 Cisco IP Phone 7960G so that it fits flush with the phone. Locate the two connector pins. Step 2 Use a flat head screwdriver to carefully push each of the...
  • Page 9 Figure 4 Connecting the Expansion Module Open slots on the 7914 Expansion Module Hooks on the support bar Insert and rotate the 7914 Expansion Module into the support bar Tighten the thumbscrews...
  • Page 10 Insert the hooks into the slots and then rotate the top Step 3 of the 7914 Expansion Module into the support bar so that it rests flush with the bar. Tighten the thumbscrew on the back of the Step 4 7914 Expansion Module.
  • Page 11 “in” icon on Expansion Module 2 Plug one end of the interface cable into the jack labeled Step 1 AUX on the Cisco IP Phone 7960G. Plug the other end of the interface cable into the AUX Step 2 jack with the “in”...
  • Page 12: Connect The Power Supply

    Plug one end of the second interface cable into the AUX Step 3 jack with the “out” icon underneath on the first Expansion Module. Plug the other end of the second interface cable into the Step 4 AUX jack with the “in” icon underneath on the second Expansion Module.
  • Page 13 Depending on how your Cisco IP Phone 7960G is Step 1 powered, perform one of the following actions: • If your Cisco IP Phone 7960G is powered over the Ethernet and: you have one Expansion Module—connect the – power supply unit to the AC adapter port on...
  • Page 14: Connect The Footstand

    Connect the Footstand Refer to Figure 7 and the steps that follow. Figure 7 Connecting the Footstand Slots on the support bar Hooks on the footstand Insert and rotate footstand to connect to support bar Locate the three hooks on the footstand. Step 1 Position the hooks so that they align with the two open Step 2...
  • Page 15: Start-Up Sequence

    Start Up Sequence After the 7914 Expansion Module is installed, upon startup the buttons all show a steady red light. Then the LCD screen refreshes and the buttons all go off and any line appearances are displayed in the LCD screen. You can then start using the Expansion Module.
  • Page 16 Cisco IP Phone 7960G for instructions about using your phone. Here is a typical scenario when using the Cisco IP Phone 7960G and 7914 Expansion Module combination. You receive a call for your Director at extension 12345. You...
  • Page 17: Configuring The Buttons On Your 7914 Expansion Module

    Similar to your Cisco IP Phone 7960G, you can configure speed dial numbers or program buttons to access phone services on the 7914 Expansion Module. Before you can do this, ask your system administrator for the following information to access your Cisco IP Phone User Options web page: •...
  • Page 18: Adjusting The Contrast

    For each available Service URL button, select a phone service and enter a text label. Click Update. Adjusting the Contrast Similar to your Cisco IP Phone 7960G, you can adjust the contrast on the 7914 Expansion Module.
  • Page 19 Press the Exit softkey to accept and save your changes. Troubleshooting the 7914 Expansion Module The following table might help you if you are having difficulty using your 7914 Expansion Module. Problem Solution No display on the • Verify that all of the cable 7914 Expansion Module connections are correct.
  • Page 20: Physical And Operating Environment Specifications

    If you are experiencing other difficulties, contact your system administrator. Technical Specifications for the 7914 Expansion Module This section provides the physical and operating environment specifications for the Cisco IP Phone 7914 Expansion Module, as well as the regulatory compliance information. Physical and Operating Environment Specifications Specification...
  • Page 21: Cable Specifications

    Cisco CallManager—Provides instructions for the system administrator about configuring the 7914 Expansion Module in Cisco CallManager. http://www.cisco.com/univercd/cc/td/doc/product/voice/ c_ipphon/index.htm • Phone guide for your Cisco IP Phone 7960G—Provides instructions for using the Cisco IP Phone 7960G. http://www.cisco.com/univercd/cc/td/doc/product/voice/ c_ipphon/index.htm • Cisco CallManager documentation—Provides instructions for using the Cisco CallManager Administration application to configure Cisco IP Phones and services.
  • Page 22: Obtaining Documentation

    Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com...
  • Page 23: Obtaining Additional Publications And Information

    • Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL: http://www.ciscopress.com...
  • Page 24: Obtaining Technical Assistance

    • Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources.
  • Page 25: Cisco Technical Support Website

    Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do...
  • Page 26: Definitions Of Service Request Severity

    Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) EMEA: +32 2 704 55 55 USA: 1 800 553 2447 For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
  • Page 27 Click Go. The Cisco warranty page appears. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF). You can also contact the Cisco service and support website for assistance: http://www.cisco.com/public/Support_root.shtml.
  • Page 28 (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
  • Page 32 Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork...