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Cisco 7900 Series System Manual

Cisco unified ip phones chapter 43.
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Cisco Unified IP Phones
Cisco Unified IP Phones as full-featured telephones, can plug directly into your IP network. H.323
clients, CTI ports, and Cisco IP Communicator represent software-based devices that you configure
similarly to the Cisco Unified IP Phones. Cisco Unified CallManager Administration allows you to
configure phone features such as call forwarding and call waiting for your phone devices. You can also
create phone button templates to assign a common button configuration to a large number of phones.
After you have added the phones, you can associate users with them. By associating a user with a phone,
you give that user control over that device.
This section covers the following topics:
Cisco SIP IP Phones, page 43-8
H.323 Clients and CTI Ports, page 43-8
Softkey Templates, page 43-17
Phone Features, page 43-21
Phone Association, page 43-27
OL-14153-01
C H A P T E R
Cisco Unified CallManager System Guide
43
43-1

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   Summary of Contents for Cisco 7900 Series

  • Page 1: Table Of Contents

    Cisco Unified IP Phones Cisco Unified IP Phones as full-featured telephones, can plug directly into your IP network. H.323 clients, CTI ports, and Cisco IP Communicator represent software-based devices that you configure similarly to the Cisco Unified IP Phones. Cisco Unified CallManager Administration allows you to configure phone features such as call forwarding and call waiting for your phone devices.

  • Page 2: Supported Cisco Unified Ip Phones

    Cisco Unified IP Phones that Cisco Unified CallManager supports: Cisco Unified IP Phone model 7900 family (SCCP and SIP protocols) • Cisco Unified IP Video Phone model 7985 •...

  • Page 3

    An internal, two-way, full-duplex speakerphone and • microphone mute The Cisco Unified IP Phone models 7940 and 7941, two-line business sets with features similar to the Cisco Unified IP Phone model 7960, support the SCCP and SIP protocols and include the following features: •...

  • Page 4

    43-4 Supported Cisco Unified IP Phones and Features (continued) Description The Cisco Wireless IP Phone model 7920, which is an easy-to-use IEEE 802.11b wireless IP phone, provides comprehensive voice communication in conjunction with Cisco Unified CallManager and Cisco Aironet 1200, 1100, 350, and 340 series of Wi-Fi (IEEE 802.11b) access points.

  • Page 5

    Supported Cisco Unified IP Phones and Features (continued) Description The Cisco Unified IP Phone model 7911, which is a single-line phone that supports a maximum of six calls at the same time, supports the SCCP and SIP protocols and provides basic-feature functionality for individuals who conduct low to medium telephone traffic.

  • Page 6

    Cisco IP telephone, which allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. The Cisco Unified IP Phone model 7985G provides the following features: •...

  • Page 7

    Microphone mute • The Cisco IP Phone model 12 SP+ offers many of the same features as PBX or POTS telephones. This IP phone includes the following features: 12 programmable line and feature buttons •...

  • Page 8

    The administrator uses the Cisco Unified CallManager Administration Phone Configuration window to configure an IP phone for SCCP or SIP. If SIP is chosen, additional Cisco Unified CallManager Administration configuration windows get used to configure the SIP protocol; for example, SIP Profile Configuration.

  • Page 9: Cisco Ip Communicator

    Cisco Unified IP Phone 7970 and Cisco TelePresence meeting connection functionality. As an example, the Cisco TelePresence IP Phone user interface displays a schedule of the meetings for the day and provides softkeys that are designed to enable and enhance the teleconference connections but then can be used during the video teleconference to add audio meeting participants or to make voice calls.

  • Page 10: Phone Button Templates

    Make sure that all phones have at least one line that is assigned to each phone. Normally, this assignment specifies button 1. Phones can have additional lines that are assigned, depending on the Cisco Unified IP Phone model. Phones also generally have several features, such as speed dial, that are assigned to the remaining buttons.

  • Page 11

    These differences require different phone button templates for specific models. Each Cisco Unified IP Phone model comes with a default phone button template. You can use the default templates as is to quickly configure phones. You can also copy and modify the templates to create custom templates.

  • Page 12

    Access phone features, such as abbreviated dial, call park, call forward, redial, hold, resume, call back, conferencing, and so on, by using softkeys on the Cisco Unified IP Phone 7941. The Standard 7940 SIP template comes with a preconfigured one-line phone button template (button 1 for line 1 and button 2 for speed dial).

  • Page 13

    2 for conference, button 3 for forwarding, buttons 4 and 5 for speed dial, and button 6 for redial. The Cisco Unified IP Phone 7910 includes fixed buttons for Line, Hold, Transfer, and Settings. The Standard 7906 SCCP template uses button 1 for line 1, makes button 2 configurable as the Privacy softkey (default specifies None), and assigns buttons 3 through 6 as speed dials.

  • Page 14

    9 through 13 and 22 through 25 apply for speed dial; button 14 applies for message-waiting indicator, button 15 for forward, and button 16 for conference. For only the Cisco IP Phone model 30 SP+, assign button 26 Note for automatic echo cancellation (AEC).

  • Page 15

    – Cisco Wireless IP Phone 7920—Line (one or more) – Cisco IP Phone model 12 SP+—Line (one or more), hold, call park, and forward all – Cisco IP Phone model 30 VIP—Line (one or more), call park, and forward all –...

  • Page 16

    Users press this button to forward all calls to the designated directory number. Users can designate forward all in the Cisco Unified IP Phone Configuration windows, or you can designate a forward all number for each user in Cisco Unified CallManager Administration.

  • Page 17: Softkey Templates

    • Standard Manager • The default process does not assign a softkey template to the Cisco Unified IP Phone. The administrator Note must assign standard or nonstandard softkey templates to the Cisco Unified IP Phone by assigning the templates individually to each phone or by assigning the device pool to each phone.

  • Page 18

    The Softkey Layout Configuration pane contains the following fields: • Call states—This drop-down list box displays the different call states of a Cisco Unified IP Phone. You cannot add, update, or delete call states. The call state that gets chosen from the drop-down list box indicates the softkeys that are available for that call state.

  • Page 19

    You can add the Undefined softkey more than once to the Selected Softkey list. Choosing Undefined results in a blank softkey on the Cisco Unified IP Phone. Selected Softkeys—Lists softkeys that are associated with the chosen call state. This field lists the •...

  • Page 20: Softkey Template Operation

    Cisco CTIManager and call processing, to activate all its softkeys with its application ID. At any time, several softkey sets may display on a Cisco Unified IP Phone (one set of softkeys for each call).

  • Page 21: Methods For Adding Phones

    By enabling autoregistration before you begin installing phones, you can automatically add a Cisco Unified IP Phone to the Cisco Unified CallManager database when you connect the phone to your IP telephony network. For information on enabling autoregistration, refer to in the Cisco Unified CallManager Administration Guide.

  • Page 22

    CallManager Features and Services Guide. Call Forward Call forward allows a user to configure a Cisco Unified IP Phone, so all calls that are destined for it ring another phone. The following types of call forward exist: Call forward all—Forwards all calls.

  • Page 23

    Chapter 43 Cisco Unified IP Phones Cisco Unified CallManager provides a service parameter (CFA Destination Override) that allows the administrator to override Call Forward All (CFA) when the target of the CFA calls the initiator of the CFA, so the CFA target can reach the initiator for important calls. In other words, when the user to whom calls are being forwarded (the target) calls the user whose calls are being forwarded (the initiator), the phone of the initiator rings instead of the call being forwarded back to the target.

  • Page 24

    In the existing implementation, if user B has an active call on a particular line (from user A) and user B has not reached the maximum number of calls on this line, the Cisco Unified IP Phone provides a Transfer softkey to user B. If user B presses the Transfer softkey (or Transfer button, if available) once, user B receives dial tone and can make a secondary call: user B dials the number of a third-party (user C).

  • Page 25

    As system administrator, you enable QRT functionality by creating, configuring, and assigning a softkey template to associate the QRT softkey on a user IP phone. You can choose from two different user modes, depending upon the level of user interaction that you want with QRT. You then define how the feature will work in your system by configuring system parameters and setting up Cisco Unified CallManager Serviceability tools.

  • Page 26

    Phone Features When users experience problems with their IP phones, they can report the type of problem and other relevant statistics by pressing the QRT softkey on the Cisco Unified IP Phone during one of the following call states: Connected •...

  • Page 27: Phone Association

    When the user configures up to 99 speed-dial entries, part of the speed-dial entries can get assigned to the speed-dial buttons on the IP phone; the remaining speed-dial entries get used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey displays, and the user can access any speed-dial entry by entering the appropriate index.

  • Page 28

    Chapter 43 Cisco Unified IP Phones Phone Administration Tips Searching by Directory Number To search for a phone by its directory number (DN), choose Directory Number. Choose a search criterion (such as begins with or ends with) and either choose a directory number from the drop-down list box below the Find button or enter a search string.

  • Page 29

    For more information on configuring a voice-messaging service, refer to the to Cisco Unified CallManager” For the Cisco IP Phone models 12 SP+ and 30 VIP, you can use phone button templates to configure a Note button with the message-waiting feature for access to a voice-messaging service.

  • Page 30

    Phone Administration Tips Cisco Unified CallManager User Options Cisco Unified IP Phone users access Cisco Unified CallManager User Options through their web browser, so they can configure a variety of features on their phone. Some of the configurable features include user locale, user password, call forward, speed dial, and personal address book. By setting enterprise parameters as either True or False, administrators can configure which features are made available to users;...

  • Page 31: Phone Failover And Fallback

    Chapter 43 Cisco Unified IP Phones Phone Failover and Fallback This section describes how phones fail over and fall back if the Cisco Unified CallManager to which they are registered becomes unreachable. This section also covers conditions that can affect calls that are associated with a phone, such as reset or restart.

  • Page 32

    Cisco Unified IP Phone User Options. Step 5 Configure Cisco Unified IP Phone services. You can configure services for Cisco Unified IP Phone models 7970/71, 7960/61, 7940/41, 7912, and 7905 and Cisco IP Communicator if you want to provide services for users or if you are configuring phones that do not have a specific user who is assigned to them.

  • Page 33

    Chapter 43 Cisco Unified IP Phones Table 43-6 lists the configuration steps for Cisco Unified IP Phones that support SIP. For third-party SIP phones, see the Administration Guide. Table 43-6 Phone Configuration Checklist for SIP Protocol Configuration Steps Step 1 Gather the following information about the phone: •...

  • Page 34: Where To Find More Information

    Step 10 Configure Cisco Unified IP Phone services. You can configure services for Cisco Unified IP Phone models 7970/71, 7960/61, 7940/41, 7912, 7911, and 7905 and Cisco IP Communicator if you want to provide services for users or if you are configuring phones that do not have a specific user who is assigned to them.

  • Page 35

    Additional Cisco Unified CallManager Documentation Phone administration documentation that supports your phone model and this version of Cisco • Unified CallManager Cisco Unified IP Phone user documentation • Firmware release notes for your phone model • Cisco Unified CallManager Bulk Administration Guide •...

  • Page 36

    Chapter 43 Cisco Unified IP Phones Where to Find More Information Cisco Unified CallManager System Guide 43-36 OL-14153-01...

This manual also for:

7985, 7914, 7935, 7936, 30 vip, 12 series

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