Chapter 10: Call History; Viewing The Call History - Avaya 9608 User Manual

Chapter 10: Call History

The History screen provides a list of recent calls, with information about call disposition such as missed,
answered, or outgoing with the caller name and number, call time, and call duration.
Note:
The caller number is displayed only if available.
Call History also shows bridged callsand the number of missed calls from a given calling number. If you
are a member of a call pickup group, any calls you picked up for another person or you missed and were
answered by someone else in your pickup group are shown with a Forwarding icon. Using this feature,
you can review details of the type of call pickup. When you have one or more missed calls, the History
button illuminates and the Missed Calls icon and the top line displays the number of missed calls. To call
a person listed in your Call History, see

Viewing the call history

Procedure
1. Press History.
2. Scroll to the right or left to view separate lists of answered, outgoing, or missed
3. Scroll up or down to view the entries on the list.
Using Avaya IP Deskphone H.323 9608, 9608G, and 9611G
Calling a person from the call history
You can go to the top of the list by pressing History again.
calls.
Note:
Depending on how your system is administered, a Missed Call counter might
appear next to a missed call showing the number of missed calls you have from
that person.
Note:
When contacts whose presence you have set up to track have called you, the
applicable presence icon displays along with their call information. See
icons on page 13 for a description of the icons.
on page 41.
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