Troubleshooting; Quick Reference Guide - Motorola VC70N0 Quick Reference Manual

Quick Reference Guide

Troubleshooting

Problem
VC70 does not
power on or
shuts off
suddenly.
Cannot see
characters on
display.
Application
does not
respond.
Optional
scanner does
not operate.
Cause
The power cable ignition
sense wire (yellow) is not
connected properly.
Main Power switch on the
right side of the vehicle
computer is in the off position.
Power cable not connected or
unplugged.
If VC70 is powered by a
vehicle battery, the vehicle
battery is depleted.
VC70 not powered on.
Screen is too bright or too
dark.
VC70 is in Suspend mode
(green Power LED is off)
VC70 is not communicating
with the AP (Communication
LED is off).
Scanner is not properly
connected to the VC70.
DataWedge application is not
enabled or set to the correct
COM Port.
External power is not
connected.
Solution
Verify that the power cable is
connected properly.
Turn the Main Power switch to the on
position.
Connect power cable to power cable
port on bottom of the vehicle
computer. Press the Power button to
wake up the VC70.
Replace or charge the vehicle battery.
Check that the Main Power switch on
the top of the VC70 is in the on
position.
Press the Power button.
Adjust the brightness; see
Screen Brightness on page
Press the Power button to wake up the
VC70.
Bring the VC70 closer to the AP. If
problem continues, contact your
System Administrator.
Connect the scanner to the COM1 port
and power up the vehicle computer. If
the problem continues, refer to the
scanner Product Reference Guide or
see your System Administrator.
Ensure that the DataWedge
application is enabled and set to the
correct port. See VC70 Product
Reference Guide P/N 72-164686-01
for more information.
Verify external power connection.
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Controlling
39.