Troubleshooting - Motorola SGSW-2620 User Manual

Appendix A — Troubleshooting
Problem Resolution...
I cannot pair • Turn the device off and then
my device back on. Try pairing the
with the device and car kit again.
car kit. Sometimes removing the
device's battery and
reinstalling it helps.
• Remove all previous
pairings by pressing and
holding the red (END)
button for 6 seconds or
longer, then try pairing the
device and car kit again.
Problem Resolution...
I make a call Check the location and placement
and the other of your car kit's microphone. It is
party hears recommended to mount the
too much microphone in the front center of
background the car, no more than 16 inches
noise. (40 cm) from the drivers head.
Exterior wind noise can easily be
transmitted to the microphone if it
is near a window or if air is blowing
on it from a vent.
My device Make sure the indicator light is
doesn't find flashing in blue while the device is
my car kit. searching for the car kit. Do this by
pressing and holding the MFB
button for 2-6 seconds to enter
pairing mode.
Appendix A — Troubleshooting
20
Problem Resolution...
I cannot pair • If you are using a Motorola
phone, do not use the "Find
my device
me" menu item for pairing.
with the
Instead, use the "Look For
car kit
Devices" menu item.
(con't).
• Ensure that the car kit is
not in Bluetooth search
mode (indicator light is
flashing red/blue). If so,
press the MFB button for
2-6 seconds to disable
search mode and place car
kit into Bluetooth
discoverable mode
(indicator light is flashing in
blue). Then try pairing the
device and car kit again.
Appendix A — Troubleshooting
Problem Resolution...
Invalid If you enter an invalid Bluetooth
Bluetooth passkey, you will have to start the
passkey pairing process again. You do not
get another chance to enter the
passkey.
The car kit The other device was the last
connects to device used by the car kit. See the
another section "disconnecting the car kit
device from your Bluetooth device" on
instead of page 17 to change devices.
mine.
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