Troubleshooting - Marshall Electronics CV610-U3 User Manual

Troubleshooting

Check the following as a guide for troubleshooting the problem. If the problem cannot be corrected, consult your
dealer.
Symptom
The power of the camera is not turned
on.
The images are not displayed on the
connected computer screen.
Pan or tilt cannot be operated.
The EXPOSURE menu cannot be set
except for FULL AUTO.
The infrared remote commander does
not work.
The VISCA CONTROL is not available
with a computer connected to the
Bottom DIP switch doesn't work.
Cause
The AC power adaptor is not connected
to the DC 12 V connector firmly.
The AC power cord is not inserted firmly
into the AC power adaptor or the AC
outlet.
-
The USB3.0 cable is not connected
properly.
A USB3.0 cable is not used.
The USB cable is not connected to the
USB3.0 port.
-
The exposure is not set correctly on the
camera.
The USB3.0 driver is not latest one.
-
The video device setting on video
client software is not set correctly.
The video client software hasn't
taken the new video format setting.
A menu is displayed on the computer
screen.
The panning or tilting range is limited.
Remote controller ID is not set correct.
WDR (VIEW-DR) is not set to OFF.
The CAMERA SELECT button you
pressed on the infrared remote
commander does not match the number
set with the IR SELECT switch on the
camera.
The computer is not correctly connected
to the camera.
The camera hasn't been restarted.
27
Remedy
Insert the power cord firmly as far as it will
go.
Insert the power cord firmly as far as it will
go.
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
Make sure the connection between the
computer and camera is made correctly.
Use a USB3.0 cable.
Connect it to the USB3.0 port.
Pull out the USB cable from the computer
once then reinsert it into the computer.
Set the exposure correctly on the
EXPOSURE menu (page 9).
Install the latest driver.
Note
In the case of Windows 7, the USB3.0
drivers cannot be updated to the latest
version even if the drivers are updated from
the device manager of the computer.
Download the latest driver from the home
page of chipset manufacturers, and install
it.
Pull out the plug of the power cord from the
AC outlet, then reinsert it into the AC outlet
after waiting a while.
Select the device listed as "USB3.0
video camera", reconnect it.
Restart the video client software.
Connect the device correctly.
Press the DATA SCREEN button on the
supplied infrared remote commander to
remove the menu from the computer
screen.
Change the PAN/TILT LIMIT setting on the
PAN TILT ZOOM menu (page 11).
Check ID setting on bottom Dip switch,
restart the camera. Press the right
number of ID button on remote controller.
After setting the WDR (VIEW-DR) to OFF,
select the MODE of the EXPOSURE
(page 9).
Press the CAMERA SELECT button
corresponding to the IR SELECT switch
setting on the camera (page 15).
Make sure the connection between the
computer and camera is made correctly.
Set the DIP switch when the camera is
turned off. After setting, turn on the
camera.