Advantech PCA-6013 User Manual page 3

A Message to the Customer
Advantech customer services
Each and every Advantech product is built to the most exacting specifications to
ensure reliable performance in the harsh and demanding conditions typical of indus-
trial environments. Whether your new Advantech equipment is destined for the labo-
ratory or the factory floor, you can be assured that your product will provide the
reliability and ease of operation for which the name Advantech has come to be
known.
Your satisfaction is our primary concern. Here is a guide to Advantech's customer
services. To ensure you get the full benefit of our services, please follow the instruc-
tions below carefully.
Technical support
We want you to get the maximum performance from your products. So if you run into
technical difficulties, we are here to help. For the most frequently asked questions,
you can easily find answers in your product documentation. These answers are nor-
mally a lot more detailed than the ones we can give over the phone.
So please consult this manual first. If you still cannot find the answer, gather all the
information or questions that apply to your problem, and with the product close at
hand, call your dealer. Our dealers are well trained and ready to give you the support
you need to get the most from your Advantech products. In fact, most problems
reported are minor and are able to be easily solved over the phone.
In addition, free technical support is available from Advantech engineers every busi-
ness day. We are always ready to give advice on application requirements or specific
information on the installation and operation of any of our products.
Certification and Safety Instructions
This device complies with the requirements in part 15 of the FCC rules: Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation
This equipment has been tested and found to comply with the limits for a Class A dig-
ital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Opera-
tion of this device in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his/her own expense. The
user is advised that any equipment changes or modifications not expressly approved
by the party responsible for compliance would void the compliance to FCC regula-
tions and therefore, the user's authority to operate the equipment.
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