Xerox WorkCentre 6027 User Manual page 191

Solving Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print a Demo Page to more precisely
determine the print-quality problem. For details, see
If the print quality does not improve after carrying out the appropriate action, contact your Xerox
representative.
Notes:
• To enhance print quality, toner cartridges for many models of equipment have been designed to
cease functioning at a predetermined point.
• Grayscale images printed with the composite black setting increment the color pages counter,
because color consumables are used. Composite black is the default setting on most printers.
Symptom
Faded printouts with multiple
colors faded
Information Pages
Cause
The paper type is heavier or
thicker than the paper type
selection.
The paper being used is outside
the recommended specification
range.
The toner cartridges are not
®
Xerox toner cartridges.
The bias transfer roller voltage is
insufficient for the paper type.
The fuser is not adjusted for the
paper type.
The paper is damp.
The high-voltage supply is
defective.
Xerox
on page 26.
Solution
Adjust the paper type settings. For
details, see Adjusting Paper Type
page 160.
Replace the paper with a recommended
size and type, and confirm that your
control panel and print driver settings are
correct. For details, see
on page 84.
Replace the toner cartridges with
®
genuine Xerox toner cartridges. It can
take several prints before full quality is
restored.
Increase the bias transfer voltage for the
selected paper type. For details, see
Adjusting the Bias Transfer Roller
page 161.
Adjust the fuser. For details, see
Adjusting the Fuser on page 161.
Replace the paper.
For assistance, go to the Xerox
website at
www.xerox.com/office/WC6027support.
® ®
WorkCentre 6027 Multifunction Printer
Troubleshooting
on
Supported Paper
on
®
Support
191
User Guide