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Error
Code
MS-01419 A card was lost outside of the
magnetic stripe area when
attempting to read data
encoded on the card.
MS_MOVE3_ERR
MS-01420 A card was stuck when
attempting to read magnetic
stripe data encoded on the
card.
MS_MOVE4_ERR
MS-01421 A card was lost when
attempting to read or write
magnetic stripe data on card.
MS_MOVE5_ERR
MS-01424 Unable to read any data from
the card.
MS_MINDATA_ERR
CP60 and CP60 Plus Service Manual
Symptom
Comments
b. Unplug the reflective sensor and connect a
functional transmissive sensor in its place.
c. Turn the power on and block the sensor.
d. If no sensor transitions are observed in
Diagnostics, the control board needs to be
replaced.
The card was not returned from the rear of the
printer, or the card has been read, but did not
reach the input sensor. (The read cycle is not
complete until the card is passed off to the input
sensor.)
• Check the card input and magnetic stripe
sensors for operation.
• Check the transport system for obstructions and
proper operation.
• Check the smart card and front rockers for
proper operation.
The magnetic stripe sensor never cleared after the
read operation. If the read-back direction is
"forward," then it may also be possible that the
card input sensor never cleared.
• Check the operation of the card input and
magnetic stripe sensors.
• Check the front and magnetic stripe rockers for
proper spring pressure and roller movement.
• Check the transport for proper operation or
obstructions.
The card was never detected by either the
magnetic stripe or card input sensors.
• Check the card input and magnetic stripe
sensors for operation.
• Check the transport system for obstructions and
proper operation.
• Inspect all of the rocker assemblies to ensure they
are applying pressure to the card and that the
rollers rotate freely.
This error can occur during normal encoding, but it
can also occur if the magnetic stripe head
calibration process fails to complete.
• Make sure cards are loaded correctly and that
they are magnetic stripe cards.
• Check data format. Printer and driver should
match.
• Verify that the coercivity setting matches the
card stock.
• Clean the magnetic stripe head.
4-21
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Table of Contents
Troubleshooting
