Motorola DCX3520e-M User Manual page 51

Troubleshooting
Problem
There is no audio Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround
from the center sound. In some cases, the programs may only contain left and right stereo audio.
and/or surround
• Verify that the S/PDIF cable (optical) is firmly connected to the DCX set-top and
speakers of a home
theater receiver
• Verify that the home theater receiver is set to a surround sound audio mode
connected to the DCX
set-top
• Verify that the receiver is properly configured to work with all connected
There is no video on • Verify that the TV is powered on and set to the appropriate input source for the
the TV screen
• Verify that the DCX set-top is powered on and tuned to an authorized cable
• Verify that all video cables between the DCX set-top and the TV are firmly
• Verify that the coaxial cable feed is firmly connected to the DCX set-top and the
• If the DCX set-top video output is connected to a home theater unit, verify that
• If the DCX set-top video output is connected to a TV through an HDMI
• Not all HDTVs can display every output format (1080p60, 1080p30, 1080p24,
1. Ensure that your DCX set-top is plugged into a power outlet and is turned off.
2. Press the MENU key on the remote control. Your settings are displayed on the
3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.
4. Press the ► key to cycle through the available output formats until a picture
No closed captions • Verify on the User Settings menu that closed captions are enabled on the DCX
display
• Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
High-Definition All-Digital Dual Tuner DVR Set-top DCX3520e-M • User Guide
365-095-22821-x.1
the home theater receiver.
®
(Dolby Pro Logic , Dolby Pro Logic II
speakers.
DCX set-top.
channel.
connected.
wall jack.
the home theater unit is powered on and set to the appropriate input source.
connection, power off the TV and then power off the DCX set-top. Wait one
second and then power on the devices.
1080i, 720p, 480p, or 480i) available on the DCX set-top. To select a different
format:
DCX set-top front panel display.
displays on the TV.
set-top.
Possible Solution
® ®
, Dolby Pro Logic IIx
061713
B
).
41