Motorola DCH6416 Installation Manual

Motorola DCH6416 Installation Manual

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DCH6400 Series Installation Manual


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Summary of Contents for Motorola DCH6416

  • Page 1 IN STA LLATION MANUA L DCH6416 DCH6400 Series Installation Manual...
  • Page 3 IMPORTANT SAFETY CONSIDERATIONS The DCH6416 requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation.
  • Page 4 • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 5 Motorola Customer Service for assistance. © 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc.
  • Page 7: Table Of Contents

    CableCARD™ ..................... 8 Alert Screens..................8 CableCARD Removal................8 Unsupported CableCARD Insertion ............8 Invalid CableCARD Security Certificate ..........9 Invalid CableCARD—DCH6416 Pairing..........9 3 Installation ...................... 11 Before You Begin ..................11 Clearing the Hard Drive................. 11 Video Connection Options..............12 Audio Connection Options..............
  • Page 8 Figure 3-3 Cabling to a Standard-Definition stereo TV ........17 Figure 3-4 Cabling an audio receiver..............18 Figure 3-5 Sample data devices you can connect to the DCH6416 ....19 Figure 4- 1 Example of the Front panel display for the main menu ....25 Figure 4-2 Example General Status LED (no error) ...........26...
  • Page 9 CONTENTS Tables Table 1-1 DVR Recording Time Guidelines................3 Table 2-1 Front panel ......................5 Table 2-2 Rear panel connections................... 7 Table 3-1 Operational check procedures ................20...
  • Page 11: Introduction

    Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking applications • Adaptability to various software platforms As with all Motorola digital cable receivers, the hardware features are enabled by core operating and third party application software. Figure 1-1 Front and rear views Features Tuners •...
  • Page 12: Standard Audio/Video Features

    1 INTRODUCTION • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • Clear analog channel processor with BTSC decoder ™...
  • Page 13: Standard Data Features

    Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size:...
  • Page 14: If You Need Help

    Outside the U.S.: 1-215-323-0044 • Motorola Online: The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. Calling for Repairs...
  • Page 15: Overview

    *The availability of certain features is dependent upon application support. Front Panel Format Button* The Format button located on the front panel of the DCH6416 allows you to quickly change the video output format on the Component Video (YPbPr) and HDMI outputs of the product.
  • Page 16 Menu is the preferred method of optimizing the DCH6416 to operate with your specific television. If you cannot get a video display when the DCH6416 is connected to your television via Component Video or HDMI cables, use the Format button to select a video output format that results in a viewable picture on the display screen.
  • Page 17: Rear Panel

    2 OVERVIEW Rear Panel The rear panel contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software. Figure 2-2 Rear panel S VIDEO SWITCHED ETHERNET...
  • Page 18: Cablecard

    Please re-insert CableCARD Unsupported CableCARD Insertion In the event that an unsupported CableCARD is inserted into the DCH6416 receiver, all access to live, recorded, and on-demand television programming will be terminated. The DCH6416 will be unable to provide access to television programming until a supported CableCARD is re-inserted.
  • Page 19: Invalid Cablecard Security Certificate

    Your cable operator must validate all pairings between the CableCARD and the DCH receiver. This process is performed by the cable operator. However, if the pairing between the CableCARD and the DCH6416 receiver cannot be validated or has not yet been validated during a new installation, the following on-screen alert banner will be shown (actual values shown will differ): CableCard™...
  • Page 21: Installation

    3 INSTALLATION Before You Begin Before you move or change components on the subscriber’s entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard (analog NTSC supporting RF input, Baseband Composite video or S-Video) or a High-Definition TV (Component video, HDMI, DVI or IEEE 1394).
  • Page 22: Video Connection Options

    If your TV does not have an S-Video input, use the composite video (composite) (video) output. SDTV only If your TV only has a coaxial RF input, connect it to the DCH6416 RF out connector. Audio Connection Options When connecting to a home theater receiver, depending on its inputs, you can use...
  • Page 23: Installation Overview

    (RCA phono) cable. If the TV only has a coaxial RF input, connect it to the DCH6416 RF OUT connector. 2. Determine if you are connecting the audio to a home theater receiver or directly to the TV: •...
  • Page 24: Cabling To An Hdtv For Video

    For the best possible HDTV video quality: • If the TV has an HDMI input, connect it to the DCH6416 HDMI output. If the TV has a DVI input, you can connect it to the DCH6416 HDMI output using and HDMI-to-DVI converter cable or adapter.
  • Page 25: Cabling To An Hdtv And An A/V Receiver

    Figure 3-2 Cabling to an HDTV and an A/V receiver Optical IEEE-1394 L/R audio Video S-Video HDMI connection connection connection connection connection connection DCH6416 S VIDEO SWITCHED RF OUT 105 125V ETHERNET 60Hz ™ M Card DEVICE ONLY 4A MAX 500W MAX HDMI CABLE...
  • Page 26 The baseband connections are not necessary because the digital audio port provides a single audio interface for digital and analog channels. Note: If the A/V receiver includes HDMI inputs & output(s), DCH6416 HDMI output can be connected directly to the A/V receiver.
  • Page 27: Cabling To A Standard-Definition Tv And An A/V Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV Optical L/R audio Video S-Video connection connection connection connection S VIDEO SWITCHED RF OUT 105 125V ETHERNET 60Hz ™ M Card DEVICE ONLY 4A MAX 500W MAX HDMI...
  • Page 28: Cabling To A Standard-Definition Tv And Audio Receiver

    3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, use a daisy-chain cabling connection. The A/V configuration illustrated below enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the stereo: Figure 3-4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV.
  • Page 29: Data Device Connections

    3 INSTALLATION Data Device Connections The DCH6416 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCH6416 rear panel provides the following data ports: USB 2.0...
  • Page 30: Operational Check For The Remote Control

    Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCH6416. Tune to the output channel (3 or 4) if using the RF output. Channel selection Scan through the channels using the CHANNEL + or - keys.
  • Page 31 3 INSTALLATION 2. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. •...
  • Page 32 3 INSTALLATION Setting Description HDMI/YPbPr Allows you to specify the video output format of the DCH receiver for all content (when Output the 4:3 override setting is Off) or for all 480p, 720p, and 1080i content (when the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i option is selected.
  • Page 33: Graphics Overlaying The Video

    3. To exit the menu and save your settings, press the power or menu key. Graphics Overlaying the Video The DCH6416 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and IPG.
  • Page 35: Diagnostics

    All sample displays are illustrative; actual data may differ from the examples. Using the Diagnostics To use the diagnostics: 1. Ensure that the DCH6416 is installed with the Thin Client software and that it is connected to an AC outlet. 2. Press and immediately press to enable diagnostic mode.
  • Page 36: Figure 4-2 Example General Status Led (No Error)

    4 DIAGNOSTICS Figure 4-2 Example General Status display (no error) Environment code Error code...
  • Page 37 EP15 TSI structure corrupt EP18 Driver initialization failure Connected A DCH-operations connect or disconnect message determines whether the DCH6416 State is CONNECTED or DISCONNECTED. Platform ID A unique 16-bit hexadecimal number that identifies the platform image (also called the ROM ID).
  • Page 38: Purchase Status

    The last acknowledged sequence number of a purchase sent by the controller. It is a 16-bit, unsigned hexadecimal number. Last RB Time The last time the DCH6416 attempted to report back purchases to the controller, in GPS seconds. IPPV Status If IPPV is enabled, the IPPV status indicator is on.
  • Page 39: Out-Of-Band (Oob) Status

    4 DIAGNOSTICS Field Description Purchase request sent by the controller. Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller.
  • Page 40: Figure 4-4 Front Panel Display For The Oob Diagnostic

    4 DIAGNOSTICS Figure 4-4 Front panel display for the OOB diagnostic EMM data Data activity activity indicator indicator Carrier lock indicator (L = locked, U = unlocked diagnostic indicator The Out-Of-Band Status fields are: Field Description Indicates the OOB tuner center frequency, from 70 to 130 MHz. Frequency Carrier Indicates whether the OOB receiver is locked to the carrier:...
  • Page 41: Agile Oob Tuner Hunting

    Displays the conditional access stream for the DCH6416, in hexadecimal Provider EMM PID Displays the packet identifier (PID) stream the DCH6416 tunes to for EMM data, in hexadecimal Network Displays the network PID to which the DCH6416 is tuned to receive network messages, in...
  • Page 42: In-Band Status

    4 DIAGNOSTICS 3. When the desired new frequency has been selected, press the key to SELECT start the search. The manual frequency search will last up to 40 seconds. As the set-top searches, the frequency being searched for will flash on the front panel. On the OSD, the “MAN FREQ”...
  • Page 43: Figure 4-5 Front Panel Display For In-Band Diagnostic

    5 Second Error Counts Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is updated every 5 seconds and reset each time the DCH6416 is power cycled or another digital multiplex is tuned. The maximum value...
  • Page 44: Unit Address

    4 DIAGNOSTICS Unit Address This diagnostic displays the unit address of the CableCARD, if inserted. Figure 4-6 Front panel display of a unit address...
  • Page 45 The Unit Address fields are: Field Description TvPC Indicates whether the TvPC renewable security system is installed: Installed NO—TvPC is not installed (Note: the DCH6416 does not include a TvPC slot) CableCARD YES—CableCARD is inserted Inserted NO—CableCARD is not inserted Unit Address A unique decimal number that indicates the unit address or physical address.
  • Page 46: Separable Security

    4 DIAGNOSTICS Separable Security This diagnostic displays information on the CableCARD and CableCard Interface with the DCH. Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD. It will indicate ‘Good’ if no errors were detected, ‘Error’ if there is a problem detected with establishing the CableCARD interface, or ‘Unsupported CARD’...
  • Page 47 4 DIAGNOSTICS Field Description Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD.
  • Page 48: Current Channel Status

    4 DIAGNOSTICS Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display. This is an example for an analog channel: This is an example for a digital channel:...
  • Page 49: Figure 4-7 Current Channel Status Front Panel Displays

    (Digital channels only) The center RF carrier frequency for the digital service. It can be Frequency from 54 to 860 MHz. Authorized Indicates whether the DCH6416 is authorized for the currently tuned service: YES—authorized NO—not authorized Purchasable Indicates whether the current program can be purchased for viewing:...
  • Page 50: Rf Modem (Upstream)

    Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined N/A—the value is invalid or cannot be retrieved RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCH6416. The information is updated each time this diagnostic is displayed.
  • Page 51 4 DIAGNOSTICS...
  • Page 52: Figure 4-8 Rf Upstream Modem Front Panel Display

    Center The RF modem center frequency is displayed on the OSD and front panel in MHz. Frequency Requested The value in dB assigned to the DCH6416 during RF leveling (blank if it is not Power Level configured). Actual Power The power level is displayed in dB on the OSD and front panel or is blank if the Level power level has not been set.
  • Page 53: Code Modules

    Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the DCH6416. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
  • Page 54: Figure 4-9 Front Panel Display For Code Modules

    4 DIAGNOSTICS Figure 4-9 Front panel display for code modules Download data received indicator Download status Number of segments remaining for download to complete. (Figure reflects 17012 segments remaining.) Code Module identifier CODE or SYS for the system object Alternating with Indicator separating major and minor revision numbers...
  • Page 55 Secure platform does not detect an analog secure processor) Processor Downloadable Lists all objects loaded, or being loaded, onto the DCH6416 in ASCII format. The Object information displayed for each object depends on the running environment. If a Information download is not in progress, the Front panel displays the currently running Table environment and version number, as shown in Figure 4-9.
  • Page 56: Memory Configuration

    4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH6416 memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB.
  • Page 57 4 DIAGNOSTICS AUDIO SPDIF Indicates S/PDIF Mode as set by application software. OSD Display Description Audio S/PDIF mode is not applicable IEC958PCM PCM audio selected Dolby For Dolby Selection, the following speaker selection is set: right front or left front right front and left front right front and left front and center right front and left front and (right rear or left rear)
  • Page 58 4 DIAGNOSTICS xxxxxxxxxxxx 708 Default EIA-708 captions enabled, with no options set by user xxxxxxxxxxxx 608 Set EIA-608 captions enabled, with options set by user xxxxxxxxxxxx 608 Default EIA-608 captions enabled, with no options set by user xxxxxxxxxxxx None Set Captions detected but not enabled The OSD status, 2 caption row displays captions based on the setting selected in the User Settings...
  • Page 59 4 DIAGNOSTICS PiP Focus The Picture in Picture focus indicates N/A and is not a standard supported DCH feature (dependent upon software support). Input Sources The input source list information on ADP Lock, Audio Mode, VP lock, and Input Format. The ADP Lock indicates whether the audio stream is locked.
  • Page 60: Interface Status

    4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no front panel display. The information on the OSD is updated when you display the diagnostic.
  • Page 61 4 DIAGNOSTICS...
  • Page 62 The list displays all of the formats that the DCH6416 could read, up to a maximum of 12 formats. If the DCH6416 cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the DCH6416 supports the format.
  • Page 63: User Setting Status

    4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and front panel is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver.
  • Page 64 4 DIAGNOSTICS Setting Description 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard-definition program or playing back a standard- definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
  • Page 65: Dvr/Hard Drive Status

    This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCH6416 Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): Front Panel Description...
  • Page 66 4 DIAGNOSTICS Field Description Encoder Information about the analog encoder for the IEEE-1394 output and recording analog programs Number Indicates the encoder number—1 or 2 Type Indicates the encoder type—Not Installed, MPEG2, Other, or Unknown Quality Indicates the encoder quality setting (video bit rate) for analog services only, which may change at any time through software: •...
  • Page 67: Docsis Status

    4 DIAGNOSTICS Field Description Over Temp Indicates whether the drive is excessively hot: • Yes—The internal drive temperature exceeds 140º F (60º C). The Over-Temp Indicator is on and remains lit until the next over-temp sample is taken (at least once an hour).
  • Page 68 4 DIAGNOSTICS The fields are: Field Description DOCSIS For a DOCSIS-enabled set-top, YES. Otherwise, NO. Enabled Acquire DS The DOCSIS downstream channel acquisition status: Channel • YES—The downstream channel is acquired • NO—The set-top is acquiring the downstream channel • N/A—The value is invalid or cannot be retrieved, or DOCSIS is not enabled Obtain US The DOCSIS upstream channel descriptor (UCD) acquisition status:...
  • Page 69 4 DIAGNOSTICS Field Description Network Displays whether the cable modem has been granted access to the DOCSIS network: Access • YES—The cable modem was granted DOCSIS network access • NO—The set-top is obtaining DOCSIS network access • N/A—The value is invalid or cannot be retrieved, or DOCSIS is not enabled Initialize BPI The Baseline Privacy Interface (BPI) status: •...
  • Page 70: Application Specific Information

    DOCSIS is not enabled, 0.000 is displayed. Known MAC Displays up to 32 MAC addresses learned by the DCH6416 cable modem, including the Addresses Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary.
  • Page 71: Interactive Status

    00000000 is displayed when the UPM is not configured or if it is unknown. Upstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH6416. 0000 is displayed if the Upstream ID is not configured or if it is unknown.
  • Page 72 DCH6416 receives an ACK. If the counter reaches the MAC abort count limit, the DCH6416 assumes the MAC layer is unavailable due to noise, congestion, or some other problem. The DCH6416 stops transmitting data upstream, reports an error to the calling function, and attempts to re-enter the network using the initialization process.
  • Page 73: Keypad-Front Panel Indicators

    4 DIAGNOSTICS Keypad—Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
  • Page 75: Troubleshooting

    5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction. Problem Possible Solution The DCH receiver will The DCH receiver may have received a software update and may not power on while not power on the new software is being installed.
  • Page 76 4:3 video). • If the DCH6416 is connected to a wide screen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu. Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture.
  • Page 77 “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the DCH6416 cannot correct the video. You may be able to minimize the border using the zoom feature on the TV.
  • Page 79 Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. 536371-001-a 01/07...

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