Motorola DCX3501-M Installation Manual
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Motorola DCX3501-M Installation Manual

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Cold Reset Procedure
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Installation Manual
DCX3501-M
High-Definition DVR

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  • Page 1 Installation Manual DCX3501-M High-Definition DVR...
  • Page 2 ©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change.

  • Page 3: Safety & Regulatory Information

    IMPORTANT SAFETY CONSIDERATIONS The DCX3501-M set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of recorded data. Be sure to follow these requirements during transportation and installation.

  • Page 4: Fcc Compliance

    • Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 5: Fcc Declaration Of Conformity

    Safety & Regulatory Information FCC Declaration Of Conformity Motorola Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3400 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

  • Page 6: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the ownership of the Software.
  • Page 7 License. Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.

  • Page 8: Table Of Contents

    HDMI ............................15 IEEE-1394 ..........................15 Connecting HDTV — Separate Video/Audio Connections ............. 17 Cable In ........................... 17 Component Video (YPbPr)....................... 17 Audio ............................17 Connecting an A/V Receiver — Audio ................... 19 High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 9: Contents

    Interface Status ........................74 DVR/Hard Drive Status ......................77 DOCSIS Status ........................80 Application Specific Information ..................... 83 Interactive Status ........................84 Connected Home ........................87 Keypad — Front Panel Indicators .................... 88 Troubleshooting .......................... 89 High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 10 Figure 9 – Connecting the DCX to an A/V Receiver, stereo TV (SDTV), stereo VCR ....25 Figure 10 – Sample data devices you can connect to the DCX3501-M ........26 Figure 11 – Default User Settings Menu when no HDMI connection is in place ......29 Figure 12 –...

  • Page 11: Introduction

    • Adaptability to various software platforms As with all Motorola digital cable set-tops, the hardware features are enabled by core operating and third party application software. Figure 1 – Front and rear views High-Definition DVR DCX3501-M • Installation Manual...

  • Page 12: Features

    Pause, rewind, fast-forward, or record live TV • Maintain a personal recorded program library and access it using the IPG • Select programs to record across multiple channels and time slots • Rewind and replay recorded programs High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 13: Standard Data Features

    Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size: Table 1 –...

  • Page 14: If You Need Help

    Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to the product manual or our web page.

  • Page 15: Calling For Repairs

    Introduction Calling for Repairs If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers: Company From USA or Canada Outside USA or Canada World Wide Digital 1-800-227-0450 1-956-541-0600 Teleplan 1-800-352-5274 1-302-322-6088 To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

  • Page 16: Overview

    Some connectors are not enabled and require the support of application software. The DCX3501-M features new touch-sensitive buttons on the front panel. The buttons are activated when your fingertip touches the marked areas on the front panel. Note that the buttons do not physically depress like standard mechanical buttons.

  • Page 17: Front Panel Format Button

    DCX3501-M to operate with the specific television. If you cannot get a video display when the DCX3501-M is connected to the television via component video or HDMI cables, use the Format button to select a video output format that results in a viewable picture on the display screen.

  • Page 18: Rear Panel

    IR Remote Input — Connects to a remote control set-top accessory cable. Serves dual purpose as serial test connector (service personnel only). IEEE-1394 — Audio and HDTV video device connection (US models only) External Power Supply Connector *The availability of certain features is dependent upon application support. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 19: M-Card

    Overview M-Card™ The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 20: Installation

    Cold Reset Procedure This section describes the two Front Panel Cold Reset procedures for Motorola’s DCX3501-M set-top. The front panel cold reset is generally used by operational and field personnel to accomplish the following: • Restore the set-top to a known state.

  • Page 21: Front Panel Cold Reset Method 2

    6. Press the select key on the front panel. 7. The front panel LED will flash ‘----‘ followed by 8888 and the DCX3501-M will reset. 8. Once the reset is finished, the front panel LED will display ‘hunt’ until it finds an RF feed and/or a valid OOB channel.

  • Page 22: Video Connection Options

    If the TV does not have an S-Video input, use the composite video (video) (composite) only output. SDTV If the TV only has a coaxial RF input, connect it to the DCX3501-M RF out only connector. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 23: Audio Connection Options

    If the audio receiver does not support Dolby Digital, use the baseband AUDIO L and R Audio L and R outputs to connect to the audio receiver. The DCX3501-M offers two sets of Baseband Stereo L/R audio outputs. One set provides fixed volume audio while the other set provides volume-adjustable audio.

  • Page 24: Installation Overview

    6. Connect the cable terminal to the coaxial cable wall outlet. 7. Perform the operational check for the remote control. 8. Optimize the High-Definition settings. See Configuring Audio, Video, and Closed Caption Settings in this section. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 25: Connecting Hdtv - Single Connection For Video/Audio

    Connecting the DCX Set-top to an A/V Receiver – Audio. Because HDMI and IEEE-1394 provide both video and audio output, no additional audio connections to the TV are required if you use either of these connections. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 26: Figure 4 - Connecting The Dcx To An Hdtv - Single Connection For Video/Audio

    Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer to Graphics Overlaying the Video for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 27: Connecting Hdtv - Separate Video/Audio Connections

    If the TV does not have digital audio inputs: • Connect the stereo audio cable to the audio l and r connectors on the DCX3501-M Series set-top and the audio left and audio right connectors on the HDTV. If the TV supports a digital audio input: •...

  • Page 28: Figure 5 - Connecting The Dcx To An Hdtv - Separate Video/Audio

    The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels. Note: If the A/V receiver includes HDMI inputs and output(s), then the DCX3501-M HDMI output can be directly connected to the A/V receiver.

  • Page 29: Connecting An A/V Receiver - Audio

    DCX set-top and the connectors on the A/V receiver. For information on configuring the DCX set-top settings, see Configuring the Audio, Video, and Closed Caption Settings. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 30: Figure 6 - Connecting The Dcx To An A/V Receiver - Audio

    Note: Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. Note: This connection method does not support HDTV. For information, see Connecting HDTV — Separate Video/Audio Connections in this section. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 31: Connecting A Standard-Definition Tv (Sdtv)

    SDTV. video out 2. Connect a video cable to the connector on the DCX3501-M series set-top input video s-video and the on the TV or an S-video cable to the connectors on the DCX set-top and the TV.

  • Page 32: Connecting A Standard-Definition Tv (Sdtv) And Vcr/Dvd Recorder

    Series set-top and the connectors on the VCR/DVD Recorder. video out 2. Connect a video cable to the connector on the DCX3501-M Series set-top input video and the connector on the VCR/DVD Recorder. output audio l 3. Connect a stereo audio cable to the...

  • Page 33: Figure 8 - Connecting The Dcx To A Standard-Definition Tv (Sdtv) And Vcr/Dvd Recorder

    V ID E O CA B LE / To T V A NT E N N A IN S -V IDE O Figure 8 – Connecting the DCX to a standard-definition TV (SDTV) and VCR/DVD recorder High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 34: Connecting An A/V Receiver, Sdtv, And Vcr

    Installation Connecting an A/V Receiver, SDTV, and VCR 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX3501-M series set-top and the INPUT L/R connectors on the A/V receiver. 2. Connect an S-Video cable to the S-Video out connector on the DCX3501-M series set-top and the S-Video connector on the A/V receiver.

  • Page 35: Figure 9 - Connecting The Dcx To An A/V Receiver, Stereo Tv (Sdtv), Stereo Vcr

    Figure 9 – Connecting the DCX to an A/V Receiver, stereo TV (SDTV), stereo VCR Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 36: Data Device Connections

    Data Features In addition to high-quality audio and video, the DCX3501-M can deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking. Note: Your DCX may be equipped with the interface connections illustrated, but their functionality depends on the services offered by your service provider.

  • Page 37: Operational Check For The Remote Control

    Press mute to turn the sound off. Press mute again to restore the sound. If the DCX3501-M does not operate properly, refer to the Troubleshooting section. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 38: Configuring The Audio, Video, And Closed Caption Settings

    To configure the DCX3501-M settings on the main User Settings menu screen, first power off the DCX3501-M using either the remote control or the Power button and then press the MENU key on the remote control . If the TV is on, the on-screen User Settings menu lists the DCX3501-M settings that can be adjusted.

  • Page 39: Figure 11 - Default User Settings Menu When No Hdmi Connection Is In Place

    Configuring the Audio, Video, and Closed Caption Settings If no HDMI device is connected to the DCX3501-M, the default User Settings menu appears as follows: Figure 11 – Default User Settings Menu when no HDMI connection is in place High-Definition DVR DCX3501-M • Installation Manual...

  • Page 40: Figure 12 - Default User Settings Menu When An Hdmi Connection Is In Place

    Configuring the Audio, Video, and Closed Caption Settings If the DCX3501-M is connected via HDMI to a display device such as a television, the default User Settings menu is updated to reflect this information. The YPbPr Output menu option is replaced with the HDMI/YPbPr Output menu option as shown below.

  • Page 41: Figure 13 - User Settings Menu - Main Menu Screen

    Configuring the Audio, Video, and Closed Caption Settings The User Settings menu options available from the main screen are illustrated and defined below. Figure 13 – User Settings Menu – Main Menu Screen High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 42 Please consult the television’s user manual for more information on video format compatibility. Note 2: The DCX3501-M can detect when the HDMI connection is in use. If you are not using the HDMI connection on the DCX3501-M, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu.
  • Page 43 4:3 Override The 4:3 Override setting allows you to select the video output format of the DCX3501-M when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
  • Page 44 Power button will remain illuminated even if the Off option has been selected. Restore All To reset ALL of the DCX3501-M User Settings to their default values, including Defaults options stored on other menu screens, move the cursor to this option and press the ►...

  • Page 45: Native Mode Settings Screen

    When using the native mode feature of the DCX3501-M, please exercise caution when selecting the formats from the checklist. If a format is selected that is not compatible with the television, there may be a loss of video whenever the DCX3501-M is tuned to a channel which is broadcast in that format.
  • Page 46 1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 60 frames per second. This option is only available if the DCX3501-M is connected to an HDMI display device. If no HDMI connection is detected, this option is disabled and no longer selectable in the menu.
  • Page 47 60 frames per second. Generates 480i video on both the HDMI and Component Video (YPbPr) 480i outputs if the program is broadcast in 480i format. The DCX3501-M can also (Standard convert any other broadcast format to the 480i video format.

  • Page 48: Additional Hdmi Settings Screen

    The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the DCX3501-M with other HDMI and DVI display devices. Adjustable options include display mode, color space, audio output mode, and audio lip sync delay.
  • Page 49 The Color Space setting allows you to adjust the color space used by the Color Space DCX3501-M to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows: •...
  • Page 50 Restore Default Mode, Color Space, Audio Output, and Lip Sync) to their default value. Use this HDMI Settings option if audio and/or video has been lost after adjusting these settings from their default values. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 51: Additional Closed Caption Settings Screen

    You may also select to view different closed caption services if these are included within the broadcast program. The Additional Closed Caption Settings menu screen is illustrated and defined below. Figure 16 – Additional Closed Caption Settings menu screen High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 52 Configuring the Audio, Video, and Closed Caption Settings Setting Description Sets the service used by the DCX3501-M to render (draw) the closed captions: Service Selection • Analog—This setting affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4.

  • Page 53: Subtitle And Dvs Settings Screen

    The Subtitle and DVS Settings menu screen is illustrated and defined below. Figure 17 – Subtitle and DVS Settings Menu Screen High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 54 • Off—The DVS audio track is not played by the DCX3501-M. • On—The DVS audio track is played by the DCX3501-M if it is included within the program. Note: If the DVS setting is disabled and not selectable from the menu, the software installed on the DCX3501-M is not capable of supporting the DVS feature.

  • Page 55: Advanced Audio/Video Settings Screen

    Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu is used to customize several advanced audio and video features of the DCX3501-M, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials.

  • Page 56: Graphics Overlaying The Video

    ► key. Graphics Overlaying the Video The DCX3501-M can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and IPG. The DCX3501-M overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid.

  • Page 57: Diagnostics

    All sample displays are illustrative; actual data may differ from the examples. Using the Diagnostics To use the diagnostics: 1. Ensure that the DCX3501-M is installed with the Thin Client software and that it is connected to an AC outlet. 2. Ensure the set-top is powered on.

  • Page 58: General Status

    General Status This diagnostic displays system status information on the OSD and front panel. The information is updated each time the diagnostic is displayed. Figure 19 – Example General Status display (no error) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 59 The interface to the subscriber TV; channel 3 or 4 in the USA. Set-top Local Time The current time setting on set-top. DST Active Daylight Saving Time. Yes indicates the DST is active. No indicates the DST is disabled. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 60: Purchase Status

    This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front panel displays are updated each time this diagnostic is viewed: Figure 20 – Front panel display for Purchase Status diagnostic High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 61 Field Description Unsent The number of purchases in the DCX3501-M remaining to be polled. It can be an integer from 0 to 63. Unack The number of reports that have not been acknowledged by the controller. It is an integer.

  • Page 62: Out-Of-Band (Oob) Status

    This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds. Figure 21 – Front panel display for the OOB diagnostic Data activity EMM data activity indicator indicator Carrier lock indicator (L = locked, U = unlocked) diagnostic indicator High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 63 INVALID — Invalid AGC value EMM Provider ID Displays the conditional access stream for the DCX3501-M, in hexadecimal. EMM PID Displays the packet identifier (PID) stream the DCX3501-M tunes to for EMM data, in hexadecimal. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 64: Agile Oob Tuner Hunting

    Diagnostics Field Description Network PID Displays the network PID to which the DCX3501-M is tuned to receive network messages, in hexadecimal. Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).
  • Page 65 Note: The Front Panel will display hunt after a cold reset from the front panel. This indicates that the product is in a Round Robin Hunt Mode. Hunt will continue to be displayed until the proper stream is detected. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 66: In-Band Status

    This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds. Figure 22 – Front panel display for in band diagnostic Data activity indicator IB diagnostic Carrier lock indicator indicator (L = locked, U = unlocked) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 67 Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is 5 Second Error updated every five seconds and reset each time the DCX3501-M is power cycled or another Counts digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors.

  • Page 68: Unit Address

    Diagnostics Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 23 – Front panel display of a unit address High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 69 Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO — TvPC is not installed (Note: the DCX3501-M does not include a TvPC slot). CableCARD YES — CableCARD is inserted. Inserted NO — CableCARD is not inserted.

  • Page 70: Separable Security

    Diagnostics Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCX. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 71 Version number provided by the CableCARD. Boot Version Version number provided by the CableCARD. 2nd Version Version number provided by the CableCARD. Serial Number Serial number fo the CableCARD MAC Address MAC Address of the CableCARD. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 72: Current Channel Status

    This diagnostic displays a status of the last attempted channel you attempted to tune on the in-band stream. The channel type determines the status display. Figure 24 – Current channel status front panel displays Digital channel: Purchasable indicator Preview indicator Digital channel indicator Epoch authorization code High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 73 Indicates whether the current program can be purchased for viewing. Purchased Indicates whether the current program has been purchased. EPOCH Num Number of authorization requests originating from DCX3501-M. Auth Reason The current epoch authorization reason is displayed in the hexadecimal format 0xbb on the OSD and front panel.
  • Page 74 IP Address of primary switched video manager (SVM) server • IP Address of secondary switched video manager (SVM) server • IP Address of Auto Discovery server • SDV Mode • MotoCar configuration and message count High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 75: Rf Modem (Upstream)

    24 hours, count of long term tune failures. RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCX3501-M. The information is updated each time the DCX3501-M displays this diagnostic. Figure 25 – RF upstream modem front panel display High-Definition DVR DCX3501-M •...
  • Page 76 Diagnostics Frequency Decimal point Frequency in Alternating with Power level Power level in dB (blank if modem not configured) High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 77: Code Modules

    CONFIGURED or NOT CONFIGURED. Center The RF modem center frequency is displayed on the OSD and front panel in MHz. Frequency The value in dB assigned to the DCX3501-M during RF leveling (which is blank if it is not Requested Power configured).
  • Page 78 Number of segments remaining for download to complete. (Figure reflects 17012 segments Code module identifier (bPC for the base platform; CODE or SYS for the system object Alternating Indicator separating major and minor High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 79 The analog secure processor version in ASCII format. Secure Processor Downloadable Lists all objects loaded, or being loaded, onto the DCX3501-M in ASCII format. The Object information displayed for each object depends on the running environment. If a download Information...
  • Page 80 CONNECTED Connect Connected to download PID — awaiting data. PEND CONNECT TryingToConnect Trying to connect. The object identifier. The Local Origination states whether the object is located locally on the set-top. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 81: Memory Configuration

    Diagnostics Memory Configuration This diagnostic displays the DCX3501-M memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB.
  • Page 82 Displayed if mute method presents a black screen. Captions The captions mode displays captions present on the service. Note: The caption options are set via the User Setting Menu, where the subscriber can enable closed captions and select options. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 83 Second Lang Secondary language set by the provider (Service 2). Service 3 Set by the provider Service 3. Service 4 Set by the provider Service 4. Service 5 Set by the provider Service 5. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 84: Interface Status

    (24, 25, 30, or 60). Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 85 Diagnostics High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 86 The list displays all of the formats that the DCX3501-M could read, up to a maximum of 12 formats. If the DCX3501-M cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio means the DCX3501-M supports the format.

  • Page 87: Dvr/Hard Drive Status

    MENU key while on the 1394 Status OSD diagnostics screen (selection mode is indicated by ‘>>>’), then pressing SELECT key to toggle between Enable and Disable. DVR/Hard Drive Status This three-page diagnostic displays the DVR and hard-drive status. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 88 Diagnostics The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCX3501-M Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): Front panel Description True DVR enabled...
  • Page 89 • No — There is no over temp problem. Count The cumulative number of times that the hard drive temperature has been measured over 60º C, with the temperature checked at least once an hour. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 90: Docsis Status

    YES — The UCD is acquired. • NO — The set-top is acquiring the UCD or the downstream channel. • • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 91 • YES — The cable modem is locked to a DOCSIS downstream channel. • NO — The cable modem is not locked to a downstream channel. • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 92 DOCSIS is not enabled, 0.000 is displayed. Known MAC Displays up to 32 MAC addresses learned by the DCX3501-M cable modem, Addresses including the Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format xx:xx:xx:xx:xx:xx on two screens if necessary.

  • Page 93: Application Specific Information

    The application server’s IP address in dotted-decimal format xxx.xxx.xxx.xxx; the range of each xxx is from 0 to 255. It is blank if the value is invalid or no value can be retrieved. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 94: Interactive Status

    Client platform is running. The information on the OSD and front panel is updated at least once every five seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 27 – Interactive status front panel display High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...
  • Page 95 Upstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3501-M. 0000 is displayed if the Upstream ID is not configured or if it is unknown. Downstream ID A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCX3501-M.
  • Page 96 It is reset by the successful upstream transmission of a cell: for example, when the DCX3501-M receives an ACK. If the counter reaches the MAC abort count limit, the DCX3501-M assumes the MAC layer is unavailable due to noise, congestion, or some other problem.

  • Page 97: Connected Home

    Diagnostics Connected Home This diagnostic displays the connectivity and status of the Connect Home Network. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 98: Keypad - Front Panel Indicators

    Nodes currently receiving data over the network. Keypad — Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press. High-Definition DVR DCX3501-M • Installation Manual 365-095-16528-x.2...

  • Page 99: Troubleshooting

    Try again in a few minutes. Verify that the AC power cord is connected to the DCX3501-M and an AC outlet. • Unplug the DCX3501-M from the AC outlet, plug it back in, and then press the POWER button.
  • Page 100 Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the DCX3501-M. To select a different format: 1. Ensure that your DCX3501-M is plugged into a power outlet and is turned off. 2. Press the MENU key on the front panel. Your settings are displayed on the DCX3501-M front panel display.
  • Page 101 The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCX3501-M. Please note the hard drive will stay on even when the DCX3501-M is turned off (standby). High-Definition DVR DCX3501-M • Installation Manual...
  • Page 102 Motorola Mobility, Inc. 101 Tournament Drive, Horsham, PA 19044 www.motorola.com 365-095-16528 x.2 02/11...

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