Blackberry PRIV User Manual page 82

User Guide
Setting
Install certificates
Wi-Fi Direct
WPS Push Button
WPS PIN Entry
Troubleshooting: Wi-Fi connections
I can't connect to a Wi-Fi network
If you can't connect to a Wi-Fi network that you recently set up, or you're having problems connecting to a Wi-Fi network
that you regularly connect to, start by checking the following:
• Verify that Wi-Fi is turned on. Swipe down from the top of the screen once using two fingers, or twice using one finger.
Tap > Wi-Fi.
• Try reconnecting to the Wi-Fi network by turning airplane mode on and off.
• Check that you are in a Wi-Fi coverage area. If you're trying to connect to a home network, check if other wireless
devices are able to connect. If they can't, you might need to reset your router.
• If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot.
• Check that your device is set to stay connected to the Wi-Fi network when the device sleeps.
• Check that you are using the correct password and settings for the Wi-Fi network. To find out which settings to use, for a
home network, refer to the information that came with your router; for a work Wi-Fi network, talk to your administrator;
for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might
have details about how to connect.
• Try choosing a different authentication type in the EAP method drop-down list. Swipe down from the top of the screen
once using two fingers, or twice using one finger. Tap
Modify network.
• Turn off your device, and then turn it on again.
• Forget your Wi-Fi network, and then add your Wi-Fi network again.
• Check that mobile hotspot is off. If mobile hotspot is on, your device can't connect to a Wi-Fi network.
• Unplug your modem or router for 15 seconds, and then plug it in again.
• Try to connect your device to another Wi-Fi network at another location. If you can connect to the Wi-Fi network there,
the problem might be specific to the Wi-Fi network at the original location and not your device.
If none of the suggestions above solve your connection issues, try the following more advanced troubleshooting options:
82
Description
Tap this option to install digital certificates that can identify your device when,
for example, your device connects to VPN or a Wi-Fi network.
Tap this option to connect with available Wi-Fi Direct compatible devices.
Tap this option to turn on the Wi-Fi Protected Setup feature.
Tap this option to enter the PIN for the Wi-Fi Protected Setup feature.
> Wi-Fi. Touch and hold the Wi-Fi network, and then tap
Settings