Blackberry PRIV User Manual
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Blackberry PRIV User Manual

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PRIV
Version: 6.0

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Summary of Contents for Blackberry PRIV

  • Page 1 PRIV Version: 6.0...
  • Page 2 Published: 2016-05-03 SWD-20160503165634789...

  • Page 3: Table Of Contents

    Contents Setup and basics............................5 Your device at a glance...........................5 Insert the SIM card............................6 Insert a media card............................7 Turn your device on or off..........................8 Move between home screens......................... 9 Get around with navigation buttons........................ 9 Touch screen gestures........................... 9 Motion gestures............................
  • Page 4 ™ About the Google app and Now on Tap....................... 34 Clock................................34 BlackBerry Device Search..........................37 Location services and Google Maps......................39 Keyboard shortcuts............................41 ™ Google Chrome and Downloads......................... 43 Printing................................44 Settings............................... 46 Customize your device settings........................46 Overview of Quick Settings........................... 46 Overview of device settings..........................

  • Page 5: Setup And Basics

    User Guide Setup and basics Setup and basics Your device at a glance 1. Nano SIM card tray 2. Media card (microSD card) tray 3. Notification LED...

  • Page 6: Insert The Sim Card

    User Guide Setup and basics 4. Front camera 5. Volume up 6. Mute 7. Volume down 8. Headset jack 9. Multi-function port (supports USB and video) 10. Power on/off key: Press to lock the screen; press and hold to power on/off; press and hold for 10 seconds to reset Insert the SIM card Your device uses a nano SIM card.

  • Page 7: Insert A Media Card

    User Guide Setup and basics Push the tray back into the slot. Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). Position your device so you can see the back cover and the top of the device. Release the media card tray by pushing the tip of the tool (provided in the box) into the hole on the top-left side of your device.

  • Page 8: Turn Your Device On Or Off

    User Guide Setup and basics Pull out the tray completely and set it on a flat surface. Hold the media card so that the metal contacts are facing down and the notch is aligned with the notch in the tray. Put the media card in the tray.

  • Page 9: Move Between Home Screens

    User Guide Setup and basics Move between home screens You can move between your home screens with a gesture on the screen. On the screen, swipe left or right. Tip: You can also move between your home screens by swiping left or right on the physical keyboard, or by moving your finger across the dots that appear above the favorites tray.

  • Page 10: Wake Up Your Device

    User Guide Setup and basics Wake up your device Tap the screen twice. Select items Do any of the following: • To select an item, tap it. If the item can be opened, it opens. • To select multiple items, such as photos that you want to share or email messages that you want to delete, touch and hold one item.
  • Page 11 User Guide Setup and basics Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time. Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications.

  • Page 12: Use A Slider

    User Guide Setup and basics Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger. Open an app You can open one of three default apps from anywhere on your device.

  • Page 13: Zoom In To Or Zoom Out From The Screen

    User Guide Setup and basics Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image. To zoom in, slide two fingers apart. To zoom out, slide two fingers together.

  • Page 14: Motion Gestures

    User Guide Setup and basics Motion gestures You can use motion gestures to do things more quickly or efficiently. To turn motion gestures on or off, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap >...

  • Page 15: Apps, Widgets, And Shortcuts

    User Guide Setup and basics To turn this feature on or off, tap the Hold to stay awake switch. Apps, widgets, and shortcuts About apps, widgets, and shortcuts When you tap on your home screen, a tray opens where you can access installed apps and widgets and set up shortcuts.
  • Page 16 User Guide Setup and basics Add an app, a widget, or a shortcut to your home screen On the home screen, tap Tap Apps, Widgets, or Shortcuts. Touch and hold an app, a widget, or a shortcut, and then release your finger when the home screen appears. After you add a shortcut to your home screen, you might be prompted to set up the shortcut.
  • Page 17 You can use a swipe gesture to access up to three shortcuts from anywhere on your device. You can swipe to open an app, speed dial a number, send a message, and more. By default, you can swipe to open the BlackBerry Device Search app, the Phone, and the BlackBerry Hub, but you can change the swipe shortcuts in the device settings.

  • Page 18: Personalizing Your Device

    User Guide Setup and basics > Swipe Shortcuts. Tap a circle. • To set the gesture to open a different app, tap Open app, and then tap an app. • To set the gesture to call a contact, tap Speed dial, and then tap a contact. •...

  • Page 19: Phone And Voice

    User Guide Phone and voice Phone and voice Phone icons During a call Icon Description Turn on the speakerphone Mute your microphone Put a call on hold Show the dial pad Make another call Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number Open the Phone app.

  • Page 20: Making Calls

    User Guide Phone and voice Making calls Make a call In the Phone app, tap Enter the number. Call a recent number In the Phone app, tap Beside a name or number, tap Call a contact In the Phone app, tap Tap a contact.

  • Page 21: Receiving Calls

    User Guide Phone and voice View your call history You can view past outgoing, incoming, and missed calls on the History screen. In the Phone app, in the upper-right corner of the screen, tap > Call History. Do any of the following: •...
  • Page 22 User Guide Phone and voice Change your default quick response messages You can create your own quick response messages to replace the available defaults. In the Phone app, in the upper-right corner of the screen, tap Tap Settings > Quick responses. Tap the quick response you want to change.

  • Page 23: Blocking Calls

    User Guide Phone and voice • To move the call to your device, tap Handset earpiece. • To move the call to your device speakerphone, tap Speaker. Prevent calls from going to your Bluetooth headset You can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead. Swipe down from the top of the screen once using two fingers, or twice using one finger.

  • Page 24: Add A Contact Or Number To Your Speed Dial List

    User Guide Phone and voice In the Contacts app, tap the contact you want to block. > Select the All calls to voicemail checkbox. Limit the phone numbers that you can call When you set up and use fixed dialing numbers, you can make calls and send text messages (SMS or MMS) only to the phone numbers that you add to the fixed dialing numbers list.

  • Page 25: Call Waiting And Call Forwarding

    User Guide Phone and voice Touch and hold the contact you want to remove. Drag the contact over Remove. Release your finger. Call waiting and call forwarding Turn call waiting on or off Depending on your service provider, this feature might not be supported. In the Phone app, in the upper-right corner of the screen, tap Tap Settings >...

  • Page 26: Lte Calling

    User Guide Phone and voice If you put the first call on hold, to merge both calls and start a conference call, tap To add more people to the conference call, repeat steps 1 and 2. Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold.
  • Page 27 User Guide Phone and voice • Tap More > Cellular networks > IMS Settings. Turn on the Advanced Calling, IMS, or Enhanced 4G LTE Services switch. Turn on the HD Voice Only, Voice over LTE, or Enhanced 4G LTE Mode switch. To turn on video calling, turn on the HD Video Calling or LTE video calling switch.

  • Page 28: Wi-Fi Calling

    User Guide Phone and voice Share video one way During a voice call, you can share video with the contact you're talking to, if they also have the LTE video calling feature, but the contact doesn't have to share video with you. During a voice call, tap Tap One Way Video or Transmit Video Share.

  • Page 29: Voicemail

    User Guide Phone and voice Make a Wi-Fi call Make sure that appears at the top of your screen. In the Phone app, tap Enter the number. Voicemail Set up your voicemail Depending on your service provider, this feature might not be supported. Contact your service provider for more info. In the Phone app, in the upper-right corner of the screen, tap Tap Settings >...

  • Page 30: Applications And Features

    User Guide Applications and features Applications and features Find help for apps You can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com. Download an app on Google Play ™ Open the Google Play store app.
  • Page 31 User Guide Applications and features Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold the item until a blank home screen appears. Release your finger. Tip: To view different home screens quickly, tap the circles that appear above the favorites tray, and then slide your finger left or right.

  • Page 32: Messenger

    User Guide Applications and features Select a view. Tap Done. Uninstall an app or remove an app, a widget, or a shortcut from a home screen If you uninstall an app, the app is no longer available on your device. You must reinstall the app if you want to use it. Some built-in apps can't be uninstalled;...

  • Page 33: Send A Multimedia Message

    User Guide Applications and features Send a multimedia message In the Messenger app, tap In the To field, enter a mobile phone number or start typing a contact's name. and attach a media file: • To attach a picture you take, tap .

  • Page 34: About The Google ™ App And Now On Tap

    User Guide Applications and features In the Messenger app, tap In the Search field, type your search term or terms. About the Google app and Now on Tap ™ The Google app provides useful information when you need it through Google Now cards.

  • Page 35: Use The Stopwatch

    User Guide Applications and features Change your alarm ringtone In the Clock app, tap Under the alarm you want to change, tap > Select a ringtone. Tap OK. Set an alarm for multiple days In the Clock app, tap Under an alarm, tap Select the Repeat checkbox.

  • Page 36: Set The Timer

    User Guide Applications and features • To stop the stopwatch, tap the stopwatch again. • To restart the stopwatch after it's been stopped, tap the stopwatch again. • To add a lap, tap • To reset the stopwatch, tap Set the timer In the Clock app, tap Enter the time in hours, minutes, and seconds.

  • Page 37: Blackberry Device Search

    BlackBerry Device Search Search your device With the BlackBerry Device Search app, you can search your device for files, apps, help, and more. You can also type an Instant Actions command in the search field to perform a task quickly.

  • Page 38: Make A Call

    By default, your device keeps the last 20 search results that you visit for quick reference and reuse. If you don't want to save your search results, you can turn off this feature. In the BlackBerry Device Search app, tap > Settings.

  • Page 39: Location Services And Google Maps

    Troubleshooting: BlackBerry Device Search I can't find an email using the BlackBerry Device Search app The BlackBerry Device Search app only searches email that is in the BlackBerry Hub. To learn how to add email accounts to the BlackBerry Hub, read the Help for the BlackBerry Hub.
  • Page 40 User Guide Applications and features From the Location settings screen, you can also see the apps that are using location services. If you decide that you don't want an app to know your location, you can turn off location permissions for that app. For more information about turning app permissions on or off, see the help for Security.

  • Page 41: Keyboard Shortcuts

    You can use both short-press shortcuts and long-press shortcuts on the physical keyboard. If you install a home screen other than the BlackBerry Launcher, you can't use keyboard shortcuts. Slide open the physical keyboard.
  • Page 42 Add a note in the Notes app Open the Help app Lock the device screen Open a calendar app to the current day Open the BlackBerry Hub Open BBM Open the device settings Open the call history Open a search app...

  • Page 43: Google Chrome ™ And Downloads

    You can change your settings so that typing on the physical keyboard either does nothing or starts a search in the BlackBerry Device Search app. On the home screen, touch and hold an empty area of the screen, and then tap >...

  • Page 44: Printing

    User Guide Applications and features Downloads icons Icon Description Delete a downloaded file Share a downloaded file View downloads as a list or as thumbnails Sort files by name, date, or file size Printing Print from your device You can print webpages, photos, documents, and more from your device using compatible Wi-Fi or Bluetooth enabled printers and printers connected to your computer.
  • Page 45 User Guide Applications and features Add a printer In most cases, after you install a printer service, your device finds your printer automatically. If your device can't find your printer, you might be able to add it manually. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...

  • Page 46: Settings

    User Guide Settings Settings Customize your device settings Swipe down from the top of the screen once using two fingers, or twice using one finger. The Quick Settings menu is displayed to let you access options and settings you might want to interact with regularly, such as Auto-rotate or your network connections.

  • Page 47: Overview Of Device Settings

    User Guide Settings Item Description • Switch between black text on a white background and white text on a black background. Invert colors • View your service provider name and connection status. • Quickly access your data usage information. Mobile network icon •...
  • Page 48 User Guide Settings Item Description Bluetooth • See your data usage stats. • Adjust or access mobile data settings. Data usage • Receive a notification when you reach specified data limits. • Customize your device settings for Airplane mode, NFC, mobile hotspots, and more.
  • Page 49 User Guide Settings Item Description Storage & USB • Turn Battery saver mode on or off. • Customize settings for features that use the most battery power to Battery extend battery life. • Monitor the amount of memory your apps use. Memory •...
  • Page 50 User Guide Settings Item Description • Change the language your device uses. • Customize settings for spell checker and add words to your personal Language & input dictionary. • Change keyboard types and keyboard settings. • Set different voice and text-to-speech options. •...

  • Page 51: Notifications

    View notifications for a single app Swipe down from the top of the screen with one finger. Tap an app icon, such as BBM, BlackBerry Help, or Phone. To exit the filtered view and return to the full notifications list, tap the app icon again.
  • Page 52 User Guide Settings Change the volume of your notifications You can quickly access the volume sliders for notifications, media, and alarms when you press the Volume down key. You can also customize the volume from the device settings screen. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 53 If necessary, tap the switch at the top of the screen to turn on the rule. Customize notifications for an app You can edit the notification settings for individual apps such as BlackBerry Hub, BBM, and more. Swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Page 54 BlackBerry Smart Flip Case The BlackBerry Smart Flip Case helps protect the screen from scratches and smudges, and also lets you interact with your device without opening the cover. You have direct access to your device for incoming calls, notifications, alarms, and your...
  • Page 55 User Guide Settings music player. Your device goes into sleep mode when you close the cover and notifications that you set to appear on the lock screen display in the window. The full screen display extends when you open the cover. Swiping horizontally to the left or the right within the case window dismisses notifications.

  • Page 56: Answer Or Decline A Call

    Note: If you turn off lock screen notifications, your notifications don't display in the case window. For the full experience using your device in the BlackBerry Smart Flip Case, tap Show all notification content in the lock screen notification options.
  • Page 57 Tap a control, such as Pause or Next. BlackBerry Productivity Tab The BlackBerry Productivity Tab provides quick access to your upcoming events, new messages, tasks, and contacts. The tab is available on all device screens. By default, the tab is turned on and and is centered on the right edge of the device screen. If you want to turn off the tab, swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Page 58 To see more details about an item, tap the notification. • To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again.

  • Page 59: Storage Space And Media Cards

    To use a media card with a capacity greater than 32 GB, you must download Microsoft exFAT Technology for BlackBerry to install the driver. A notification appears when you insert the media card into your device. Make sure that you are connected to the Internet, and then tap the notification to download the driver.
  • Page 60 User Guide Settings Pull out the tray completely and remove the media card. Push the tray back into the slot. Check how much storage space is free Swipe down from the top of the screen once using two fingers, or twice using one finger. >...

  • Page 61: Connections

    User Guide Settings • To delete temporary files from your device by clearing your cache, tap Cached data > OK. Transfer files between your computer and device using a USB connection Using a USB cable, connect your device to your computer. On your device, swipe down from the top of the screen and tap the Connected in charging mode notification.
  • Page 62 User Guide Settings Icon Description Your device is connected to the network type shown, but the network functionality is limited. You might be able to make a phone call, but you might not be able to access the Internet or view email messages. You have no mobile network coverage.

  • Page 63: Turn On Airplane Mode

    User Guide Settings Turn on airplane mode When you turn on airplane mode, all of the connections on your device turn off. Swipe down from the top of the screen once using two fingers, or twice using one finger. > More. Turn on the Airplane mode switch.
  • Page 64 User Guide Settings Switch mobile networks manually If you can't connect to a mobile network or if the network signal is weak, you can try switching networks manually. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 65 User Guide Settings Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider.
  • Page 66 User Guide Settings Wi-Fi network A Wi-Fi network connection allows your device to use data services, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. When you connect to a Wi-Fi network, your device saves the network information. The next time your device is within range of the saved Wi-Fi network, and Wi-Fi is turned on, your device can connect to the network automatically.
  • Page 67 User Guide Settings Connect to a Wi-Fi network using a proxy You can connect to any Wi-Fi network using a proxy. You must be within range of the Wi-Fi network to change the proxy settings. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 68 User Guide Settings Tap Share using NFC. Complete the instructions on the screen. Set a static IP address for a Wi-Fi connection You must be within range of your Wi-Fi network to change the IP settings. By default, when you connect your device to a Wi-Fi network, your device assigns an IP address to the connection. You can set a static IP address that doesn't change each time you connect to a Wi-Fi network.
  • Page 69 User Guide Settings Setting Description Wi-Fi frequency band Tap to set the frequency band. When you set the band to 5 GHz, your device connects to access points on the 5-GHz band only. When set to 2.4 GHz, your device connects to access points on the 2.4-GHz band only. When set to automatic, your device tries to connect to the band with the stronger signal strength.

  • Page 70: Bluetooth Technology

    User Guide Settings • If you use your device for work, your organization might prevent connections to certain wireless access points. For more information, contact your administrator. If you still can’t connect, contact your Internet service provider. Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your device and another Bluetooth enabled device.
  • Page 71 User Guide Settings > Bluetooth. If necessary, turn on the switch. > Rename this device. Enter a new name for your device. Tap Rename. Change the settings for a paired Bluetooth enabled device Some Bluetooth enabled devices support more than one Bluetooth feature. You can turn a feature on or off for a paired Bluetooth enabled device.

  • Page 72: Supported Bluetooth Profiles

    User Guide Settings > Bluetooth. If necessary, turn on the switch. > Advanced. Turn off any of the switches. About using Google Voice Search when connected to a car kit ™ If your device is connected to a Bluetooth enabled car kit, you can use Google Voice Search .
  • Page 73 User Guide Settings Profile Description Advanced Audio Distribution Profile This profile allows your device to stream audio files to Bluetooth enabled (A2DP) devices that support stereo audio, such as stereo headsets, speakers, and car kits. Audio/Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled device, such (AVRCP) as a headset, to perform actions such as adjusting the volume or playing the next or previous media file on your device.
  • Page 74 • By default, Google Voice Search uses the speaker and microphone on your BlackBerry device instead of the speaker and microphone on your Bluetooth enabled device. To hear audio through your connected Bluetooth enabled device, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap >...
  • Page 75 User Guide Settings • Unlock your device using the Smart Lock feature. • Grab a coupon from a poster. • Send a webpage to a friend. • Exchange contact cards with a business acquaintance. Share content using NFC To share content with another device, make sure that both devices are unlocked and support NFC. Not all apps support NFC.
  • Page 76 Internet tethering allows another device, such as a laptop or tablet, to share your device's connection to the mobile network. You can connect the other device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.

  • Page 77: Mobile Hotspot

    User Guide Settings Mobile hotspot When you use the mobile hotspot feature, your device becomes a wireless access point for other Wi-Fi enabled devices to connect to and access the Internet. For the best performance, plug your device into a battery charger and connect it to a power source.
  • Page 78 If you set up a mobile hotspot, you must enter the mobile hotspot password on the device that is trying to connect to your mobile hotspot. To find your password, on your BlackBerry device, swipe down from the top of the screen once using two fingers, or twice using one finger. Tap >...

  • Page 79: Connect To A Vpn

    User Guide Settings Before you can connect to a VPN, you must add a VPN profile. Only the device owner can add and manage VPN profiles on your device. You might also need to install a VPN app on your device. For more information, contact your administrator or download a VPN app from the Google Play store.

  • Page 80: Data Usage

    User Guide Settings > More > VPN. beside the VPN profile you want to change or delete. Do one of the following: • Change the information, and then tap Save. • Tap Forget. Emergency broadcast messages Depending on your region, service provider, and wireless network, you might receive text messages (SMS or MMS) about possible threats to safety in your area.
  • Page 81 User Guide Settings Swipe down from the top of the screen once using two fingers, or twice using one finger. > Data usage. To see your Wi-Fi usage, tap > Show Wi-Fi. Tap the Wi-Fi tab near the top of the screen. Do any of the following: •...

  • Page 82: Battery And Power

    Other chargers might not provide adequate power and might damage your device. Hold the cable with the BlackBerry logo facing the front of the device, and insert the cable into the multi-function port on your device.
  • Page 83 User Guide Settings Keeping your battery charged Your device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster. •...
  • Page 84 User Guide Settings Icon Description The battery is charging. The battery is fully charged and still connected to a power source. The battery is getting low on power. Battery saver mode is turned on, or you can turn it on from your list of notifications.
  • Page 85 On the Media volume, Alarm volume, or Ring volume sliders, drag the slider handle to the left. Turn off key press feedback In the device settings, tap Language & input > BlackBerry Keyboard Settings > Key press feedback. Turn off the Vibrate switch and the Sound switch.

  • Page 86: Device And Battery Disposal

    Select the Optimize option, and then tap Done. Device and battery safety You should use only the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device.

  • Page 87: Display

    To view BlackBerry's Privacy Policy, your device must be connected to the Internet. Swipe down from the top of the screen once using two fingers, or twice using one finger.

  • Page 88: Set Up Daydream

    User Guide Settings Tip: Turn on the Adaptive brightness switch to allow your device to detect the light around you and automatically adjust the brightness level. Change your font size Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 89 User Guide Settings Set when to Daydream ™ ™ When the Daydream feature is on, you can set when dreams display on your device. On the Daydream screen, tap > When to daydream. ™ Tap While docked, While charging, or Either. Set the wait time for sleep mode Set the length of time that your device remains inactive before entering sleep mode and before your Daydream starts.

  • Page 90: Accounts

    Complete the instructions on the screen. If you added an email account to your device, you can send and respond to messages using the BlackBerry Hub. To add an email account to the BlackBerry Hub, in the BlackBerry Hub, tap >...

  • Page 91: Accessibility

    Teletypewriter (TTY) support allows you to connect to a TTY device to make and receive calls from TTY devices. For more information on the following features, visit BlackBerry Accessibility. • Hearing aid compatibility is available for certain BlackBerry smartphone models. Compatibility ratings are available online at BlackBerry Accessibility.

  • Page 92: Turn On Hearing Aid Mode

    TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text. The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your...

  • Page 93: Users

    User Guide Settings • To turn on all TTY settings, tap TTY Full. • To turn on TTY Hearing Carry Over mode, tap TTY HCO. • To turn on TTY Voice Carry Over mode, tapTTY VCO. Users About users The users feature lets you share your device with others while keeping your personal or work information private. For example, users that you add to your device can't access your info, such as your email, contacts, pictures, apps, and more.
  • Page 94 User Guide Settings user profile that contains child-friendly apps. When a child wants to use your device, you can switch to the "kids" user profile and not worry that your apps or data might accidentally be deleted or changed. Apps and data added to the device by the user are only available from the user profile.

  • Page 95: Backup And Reset

    User Guide Settings • Beside a user profile, tap . Tap the Turn on phone calls & SMS switch. Delete a user or guest When you delete a user from your device, you permanently delete the user's space and all of the apps and data in it. The user is no longer available from the list of users.
  • Page 96 User Guide Settings • Home screen wallpapers • Gmail settings ™ • Apps installed on Google Play ™ • Display settings • Language and input settings • Date and time settings • Third-party app settings and data (varies by app) Back up device data using Android Backup Service ™...

  • Page 97: Update Your Device Software

    User Guide Settings > Accounts > Add account > Google. Follow the prompts to add the Google account that you used to back up your data. ™ After you finish adding your account, your data is restored on your new device. Delete your device data with a factory reset Before you switch to a new device or give away your current device, you should delete your data.

  • Page 98: Security

    User Guide Security Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.

  • Page 99: Data Encryption

    User Guide Security Smart Lock The Smart Lock feature lets you set up your device to remain unlocked when it's connected to a trusted Bluetooth enabled device or NFC-enabled device, when it recognizes your face or voice, or when you are carrying it in your hand, pocket, or bag.
  • Page 100 User Guide Security ™ To use the factory reset protection feature, you must set up a screen lock and you must add your Google account to your device. Set up a screen lock Locking your device can help prevent your device from sending accidental messages or pocket dialing. Before you can unlock your device and access the data on your device, you must enter your password, PIN, or pattern, or swipe the screen.
  • Page 101 User Guide Security Example Use the first letter from each word in a sentence Tqbfjotld Instead of: The quick brown fox jumps over the lazy dog Combine misspelled words SimzleGarph Instead of: SimpleGraph Set your screen lock options After you set up a screen lock for your device, you can set up your screen lock options. For example, you can set how long your device can be inactive before it automatically locks and whether your device automatically deletes your device data if you enter your password incorrectly ten times.
  • Page 102 User Guide Security Set up Picture Password to unlock your screen The Picture Password feature lets you unlock your device using a unique number and picture combination. To unlock your screen, you move a grid to align a number over a specific location on a picture. You choose the number, location, and picture.
  • Page 103 User Guide Security Set up Smart Lock to unlock your device Make sure that you have set a screen lock on your device. Depending on the type of Smart Lock you set up, you might need ™ ™ to turn on or set up other features on your device, such as Bluetooth technology, NFC, Google Maps , "Ok Google "...

  • Page 104: Protect Your Sim Card With A Pin

    User Guide Security Swipe down from the top of the screen once using two fingers, or twice using one finger. > Security > Trust agents. Turn off the Smart Lock (Google) switch. Protect your SIM card with a PIN You can use a SIM card PIN to help prevent unauthorized use of your SIM card in another device. For example, if you lose your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
  • Page 105 > Security > Smart Lock > Trusted face > Improve face matching. • Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of a Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.

  • Page 106: Finding And Protecting A Lost Device

    User Guide Security • You might need to unlock your device using your screen lock the first time you connect to a trusted device or arrive at a trusted location. Finding and protecting a lost device What to do if your device is lost or stolen If you have a remote device management app, such as Android Device Manager, set up on your device, visit the remote ™...

  • Page 107: Security Settings

    When you use the app, the app prompts you for permission to access certain data or features on your device before it completes an action. For example, if the BlackBerry Hub wants to access your contacts, you can allow or deny the permission request.
  • Page 108 User Guide Security turning off a permission stops the app from working correctly. If you don't want the app to have access to a permission, you should uninstall the app from your device. Turn a permission on or off for an app ™...
  • Page 109 User Guide Security > Google > Security. Turn on the Scan device for security threats switch. About screen pinning Screen pinning lets you pin one app into the foreground on your device. The feature disables the buttons on your device so that the only way to close a pinned app is to unpin the screen. You can set up screen pinning so that you must enter your screen lock to unpin the screen.
  • Page 110 User Guide Security Swipe down from the top of the screen once using two fingers, or twice using one finger. > Security > Install from SD card. Your device only displays certificates and keystores that are not already installed on your device. Find and tap the certificate or keystore that you want to install.
  • Page 111 Improving your security settings using DTEK The DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device. DTEK is preloaded on your device, and updates are available from the Google Play store.

  • Page 112: Legal Notice

    This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other...
  • Page 113 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
  • Page 114 STV100-1 / RHK211LW • STV100-2 / RHT181LW • STV100-3 / RHL211LW • STV100-4 / RHM181LW BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

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