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PORSCHE DESIGN
P'9982 Smartphone
User Guide
Version: 10.3.2

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Summary of Contents for Blackberry PORSCHE DESIGN P'9982

  • Page 1 PORSCHE DESIGN P'9982 Smartphone User Guide Version: 10.3.2...
  • Page 2 Published: 2015-05-14 SWD-20150514100036440...
  • Page 3: Table Of Contents

    Contents Setup and basics............................5 New in this release............................5 Your device at a glance..........................7 What's different about the BlackBerry 10 OS?.................... 8 Notification icons............................14 Menu icons..............................15 Setting up your device..........................15 Using gestures............................20 Advanced interactions..........................26 Personalizing your device...........................28 Device Switch.............................
  • Page 4 Smart Tags............................... 250 File Manager............................. 254 Calculator..............................257 Productivity and work..........................259 About BlackBerry Balance and your work space ..................259 Remember..............................265 Security and backup..........................271 Passwords and locking..........................271 What to do if your device is lost or stolen....................277 BlackBerry Protect............................278...
  • Page 5: Setup And Basics

    New in this release Introducing BlackBerry 10 OS version 10.3.2 BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry device even more secure and to help you be more productive. BlackBerry Hub From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
  • Page 6 BlackBerry ID. If you set up your device using the Setup app and you enter or create a BlackBerry ID, BlackBerry Protect is turned on automatically. If you turn off BlackBerry Protect, you can turn on the feature later from the BlackBerry Protect Settings screen.
  • Page 7: Your Device At A Glance

    When you wipe the device, (for example, to switch to a new device or give away your device) the anti-theft feature is turned off. If your device is ever lost or stolen, you can log in to the BlackBerry Protect website at protect.blackberry.com .
  • Page 8: What's Different About The Blackberry 10 Os

    What's different about the BlackBerry 10 OS? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps.
  • Page 9: How Do I Get Back To The Home Screen

    How do I get to the menu? There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the menus. To see more actions that you can perform in an app, tap...
  • Page 10 It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device. You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.
  • Page 11: Where Are My Apps

    Where are my apps? Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on...
  • Page 12 Setup and basics How do I edit or move text? There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor. Select text Touch and hold a character or word.
  • Page 13: Where Do I Find My Files

    Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
  • Page 14: Notification Icons

    How do I search? If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the...
  • Page 15: Menu Icons

    Add a new entry in the Remember app and the Calendar app Setting up your device To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
  • Page 16: Insert The Sim Card

    BBM, instant messaging, and social networking accounts. Insert the SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.
  • Page 17: Insert A Media Card

    User Guide Setup and basics To remove the SIM card, first remove the battery. Using your index finger, push the SIM card toward the battery cavity. Slide the SIM card out completely using your index finger and thumb, or by pressing on the top of the SIM card with your thumb.
  • Page 18: Insert Or Remove The Battery

    2. With the metal contacts facing away from you, insert the media card into the top slot. Insert or remove the battery Before you start using your BlackBerry device, you should charge the battery. The battery in the box that your device came in isn't fully charged.
  • Page 19: Set Up Your Device Using The Setup App

    User Guide Setup and basics CAUTION: To help preserve the finish, take care not to bend the cover forcefully. 2. Do one of the following: • To insert the battery, align the contacts. • To remove the battery, lift and pull out the battery from the end opposite to the battery contacts. Set up your device using the Setup app Tip: A network connection is required for some of the features within the Setup app.
  • Page 20: Using Gestures

    • Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid...
  • Page 21 Peek at the BlackBerry Hub To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
  • Page 22: Show The Menus

    User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find features, options, and help by exploring the menus.
  • Page 23: Scroll And Move Between Items

    User Guide Setup and basics Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Scroll and move between items Slide your finger to scroll through a list, pan a webpage, or move between pictures. Do any of the following: •...
  • Page 24: Use A Slider

    User Guide Setup and basics • To move between the BlackBerry Hub and your apps, slide your finger left and right. Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
  • Page 25: Select Items

    User Guide Setup and basics Select items Do any of the following: • To select an item, simply tap it. If the item can be opened, it opens. • To highlight an item without opening it, touch and hold the item. •...
  • Page 26: Advanced Interactions

    Lift to wake If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of...
  • Page 27 User Guide Setup and basics To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch. Flip to mute If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device facedown to silence the ring tone or vibration.
  • Page 28: Personalizing Your Device

    Add a contact or number to your speed dial list • Device Switch Preparing to switch devices Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following actions:...
  • Page 29 Setup and basics • Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery. You can find the Setup app on the home screen of your device.
  • Page 30 Find your BlackBerry ID on your old device If you created a BlackBerry ID on a previous BlackBerry device, it's important to sign in using your existing BlackBerry ID on your new device, because many of your apps and settings are associated with 1.
  • Page 31 • Text messages (SMS and MMS) • Password Keeper records Switching from a device running BlackBerry 7 If you switch from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you: Transfer method...
  • Page 32 • Phone history • Fonts • Password Keeper records Switching from a BlackBerry 10 device If you switch from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you: Transfer method Data transferred...
  • Page 33 Switching from an iPhone or Android device If you switch from an iPhone or Android device to a BlackBerry 10 device, you can use the Device Switch app to transfer your data. You can transfer your contacts, calendar entries, pictures, music, and videos.
  • Page 34 Transfer data using a Wi-Fi network and the Device Switch app You can use the Device Switch app to transfer data from a device running BlackBerry OS version 5.0 to 7.1, a device running the BlackBerry 10 OS, a device running iOS 6 and later, or a device running Android 2.3 and later to your new BlackBerry 10 device.
  • Page 35 This data transfer method is available if you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1) or the BlackBerry 10 OS. You can use BlackBerry Link to transfer data and settings, such as phone history, media files, browser bookmarks, and more, to your new BlackBerry 10 device.
  • Page 36: After You Switch Devices

    Transfer contact info using a SIM card BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You can use this method if you're switching from another BlackBerry 10 that uses the same size of SIM card.
  • Page 37 Deleting the data on your BlackBerry device After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered.
  • Page 38 Download your apps from BlackBerry World You can reinstall apps and games that you buy as many times as you need to on the same BlackBerry device, and on up to four additional devices, without having to pay for the items again.
  • Page 39: About Blackberry Id

    BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
  • Page 40: Change Your Blackberry Id Information

    When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.
  • Page 41: How Do I Reset My Lost Or Forgotten Blackberry Id Password

    Find your BlackBerry ID on your old device If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.
  • Page 42 User Guide Setup and basics...
  • Page 43: Phone And Voice

    User Guide Phone and voice Phone and voice Phone Phone icons Incoming calls Icon Description To answer a call, touch and hold the circle and slide your finger to the left. To decline a call, touch and hold the circle and slide your finger to the right. Send a message with the Reply Now feature.
  • Page 44: Making And Receiving Calls

    User Guide Phone and voice Making and receiving calls Make a call 1. In the Phone app, tap 2. Dial a number. 3. Tap Call. Call a recent number or speed dial contact 1. In the Phone app, tap 2. Tap a name, number, or speed dial contact. Tip: To send a text message to a recent number, beside the number, tap >...
  • Page 45 > Bluetooth. 3. Turn on the Automatically Answer a Call When Connected to a Headset switch. When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
  • Page 46 User Guide Phone and voice While on a call, tap Audio > Handset. To move a call back to the headset, tap Audio > Headset. Move a call to BBM Video See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well.
  • Page 47 User Guide Phone and voice Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold. 1. While on a call, tap 2. Do any of the following: •...
  • Page 48 User Guide Phone and voice Delete a contact or number from your speed dial list on the Calls screen 1. In the Phone app, tap 2. In your speed dial list, touch and hold a contact or number. 3. Tap Delete a contact from your keyboard speed dial list 1.
  • Page 49: Phone Options

    User Guide Phone and voice 1. In the Phone app, swipe down from the top of the screen. 2. Tap > Call Forwarding. 3. Turn on any of the switches. 4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
  • Page 50 For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
  • Page 51: Notifications And Ringtones

    About notifications Notification profiles You can use the notification profiles on your BlackBerry device to control how you're alerted to new messages and phone calls. By default, your device includes seven notification profiles, including Normal, Phone Calls Only, Vibrate Only, Silent, Do Not Disturb, Meeting, and Bedside. Each profile has a default setting, but you can customize the settings and change things like the volume level and ringtone.
  • Page 52: Change Your Ringtone

    Customize App Notifications. Add a notification profile to your quick settings You can add notification profiles to the quick settings on your BlackBerry device so that you can quickly change your profiles from your device home screen. 1. On the home screen, swipe down from the top of the screen.
  • Page 53 User Guide Phone and voice Tip: Ringtones that were available only on devices running BlackBerry 7.1 or earlier are now available on your BlackBerry 10 device. 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings >...
  • Page 54: Change The Notification Settings For Level 1 Alerts

    Customized app notifications override the notifications in profiles, but don't override the customized notifications for contacts. Note: The Silent profile overrides all other settings and the BlackBerry device remains quiet, even if you set customized notifications for an app.
  • Page 55: View And Respond To Instant Previews

    User Guide Phone and voice Note: To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings, you . Tap Priority Hub > need to first add a rule. In the BlackBerry Hub, tap > . Enter the rule details and select the Enable Level 1 Alert checkbox.
  • Page 56: About Lock Screen Notifications

    Troubleshooting: Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics. My device doesn't ring or vibrate when I receive a call or message Try the following actions: •...
  • Page 57: Voicemail

    Vibrate settings are turned on. My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space aren't displayed as Instant Previews. My device doesn't display Lock Screen Notifications...
  • Page 58 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. 1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. 2. Tap Save.
  • Page 59 3. Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
  • Page 60 User Guide Phone and voice...
  • Page 61: Blackberry Hub And Email

    After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub. Calls and voice mail You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages. Upcoming events Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add...
  • Page 62 Add a work account supported by an EMM solution from BlackBerry If your organization uses an EMM solution from BlackBerry, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync.
  • Page 63 BlackBerry Hub and email 3. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password. Add an email account supported by Microsoft Exchange ActiveSync Make sure you know the following from your administrator or your email service provider: •...
  • Page 64 > IMAP or POP. 2. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
  • Page 65 • If you're trying to add a work account supported by an EMM solution from BlackBerry, make sure that you have an activation password from your administrator.
  • Page 66 Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
  • Page 67 You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
  • Page 68 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
  • Page 69 Note: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1 messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
  • Page 70 LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device. When you tap Compose, the BlackBerry Hub suggests message types based on the messages you commonly compose.
  • Page 71 User Guide BlackBerry Hub and email • To reply to all recipients of the email, tap • To forward the email, tap Tip: When you reply to an email, you have the option to delete the text in the original message. Tap >...
  • Page 72: Managing Messages

    1. In the BlackBerry Hub, touch and hold a PIN message. 2. Tap Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: •...
  • Page 73 BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to cancel the last change.
  • Page 74 • To reply to a text message or a BBM message, tap Customize BlackBerry Hub Instant Actions for email messages By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view.
  • Page 75 If you have a work email account that is supported by an EMM solution from BlackBerry and a personal Microsoft Exchange ActiveSync account, when you import a certificate from the personal space on your device, you can store it in the keystore in your work or personal space.
  • Page 76 PGP protection. You need to store the recipient's public key on your BlackBerry device to send encrypted email messages. You need to store your private key on your device to send digitally signed email messages.
  • Page 77 BlackBerry Hub and email Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients.
  • Page 78 User Guide BlackBerry Hub and email 1. On the home screen, swipe down from the top of the screen. 2. Tap Settings > Security and Privacy. 3. Tap LDAP Server. 4. In the Server Address field, enter the address of the LDAP server that your account is associated with.
  • Page 79 Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. 1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
  • Page 80 3. To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are.
  • Page 81 BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
  • Page 82 When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
  • Page 83 • To receive a notification when you move a message to a folder that isn't synced to your device, turn on the Notify When Folder Isn't Synced switch. • To set the BlackBerry Hub to maintain the view you left it in when your device is inactive, turn off the Return to Default View When Idle switch.
  • Page 84 Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list.
  • Page 85 3. Tap Save. Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
  • Page 86 • If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the > Accounts. Tap an account. Make your changes. Tap Save.
  • Page 87 I can only see email for the last 30 days For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap >...
  • Page 88: Joyn For Blackberry 10 Devices

    BlackBerry 10 devices About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider...
  • Page 89 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. 1. In the BlackBerry Hub, tap > 2. Tap joyn.
  • Page 90 User Guide BlackBerry Hub and email...
  • Page 91: Media

    When music is playing, do any of the following: • To increase the volume, press the Volume Up key on the side of your BlackBerry device. • To decrease the volume, press the Volume Down key on the side of your device.
  • Page 92: Troubleshooting: Media

    For information about media file extensions and codecs for your device, visit Troubleshooting: Media I can't open a media file Make sure that the file is in a format that your BlackBerry device supports. Camera Note: The Camera might not be available depending on your BlackBerry device model.
  • Page 93: Camera Icons

    Tip: To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view before you take the picture.
  • Page 94 Set the timer to take a picture In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
  • Page 95: Recording Videos

    Tip: To make sure that your recorded video looks the best when being played on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view to record the video.
  • Page 96: Using Time Shift Mode

    Set the video size You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.
  • Page 97 User Guide Media 7. Tap Edit Time Shift pictures later When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit later.
  • Page 98 User Guide Media Icon Description This mode is available for the camera. Time Shift mode allows you to take a series of pictures at once so that you can pick the best one of the sets. Burst This mode is available for the camera. Burst mode allows you to take multiple pictures quickly.
  • Page 99 Turn off the Auto Suggest feature The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures.
  • Page 100: Changing The Camera Settings

    Save media files to your built-in media storage By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
  • Page 101 I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
  • Page 102: Pictures

    Icon Description View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device. View your picture albums. View the pictures that you added to the Favorites screen. Watch stories that your device automatically generates on the Date screen.
  • Page 103: Editing Pictures

    User Guide Media Editing pictures Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
  • Page 104 Change the settings for automatic stories You can change the settings to improve the automatic stories that your BlackBerry device generates. Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way.
  • Page 105 2. Turn off the Automatic Stories switch. Add a picture to BlackBerry Story Maker From the Pictures app on your BlackBerry device, you can add a picture to an existing story or a new story in BlackBerry Story Maker. 1. In the Pictures app, touch and hold the picture that you want to use.
  • Page 106: Share A Picture

    "coffee" or "hospital." Tap a search result. Share a picture You can use the Pictures app on your BlackBerry device to capture your special moments and share them with friends and family. You can also share your pictures with contacts, meeting participants, Twitter followers, and others.
  • Page 107 Tap Take a screen shot of your device 1. To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. 2. To view your screen shot, do one of the following: •...
  • Page 108 Add pictures to the Favorites screen so that you can quickly access them. Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates. 1. In the Pictures app, touch and hold a picture.
  • Page 109: Music

    Play, pause, or skip a song You can play music on any of the screens in the Music app on your BlackBerry device. The music currently playing appears at the top of the screens and you can tap the banner to access the music player controls.
  • Page 110 In the Music app, on the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. In each playlist and collection, you can see which artists and albums are featured.
  • Page 111 Turn on the equalizer in the Music app The equalizer feature in the Music app on your BlackBerry device is designed to improve the sound quality of the music you're listening to. Options include bass, treble, airplane, jazz, rock, spoken word, and more.
  • Page 112 > Turn on Music Shortcuts To control your music faster and easier, you can set the volume keys on your BlackBerry device to skip songs in the Music app. 1. On the home screen, swipe down from the top of the screen.
  • Page 113: Videos

    3. Tap Editing videos Using the video editor on your BlackBerry device, you can edit and improve the videos that you record. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
  • Page 114 > Enhance a video You can use the video editor on your BlackBerry device to improve the quality of your videos by changing the brightness, contrast, saturation, and more. 1. In the Videos app, touch and hold the video that you want to change.
  • Page 115 Add a video to BlackBerry Story Maker From the Videos app on your BlackBerry device, you can add a video to an existing story or a new story in BlackBerry Story Maker. 1. In the Videos app, touch and hold the video that you want to use.
  • Page 116 You can add videos to the Favorites screen so that you can quickly access them. Videos added to the Favorites screen are also used in the automatic stories generated by your BlackBerry device. 1. In the Videos app, touch and hold a video.
  • Page 117: Blackberry Story Maker

    BlackBerry Story Maker About BlackBerry Story Maker You can use BlackBerry Story Maker to make stories using pictures and videos that are saved on your BlackBerry device. You can customize your stories by adding music, filters, and more. BlackBerry Story Maker provides a fun and unique way to present your pictures and videos in a format that's similar to a movie.
  • Page 118 5. Tap Done. Edit the media used in a story You can change the way individual pictures and videos appear in stories in BlackBerry Story Maker. 1. In BlackBerry Story Maker, tap a story. 2. While the story is playing, tap the screen.
  • Page 119 Save a story in BlackBerry Story Maker When you save the stories that you create in BlackBerry Story Maker, you can send, share, or move the stories. If you don't save your story, it can only be played in BlackBerry Story Maker.
  • Page 120: Media Sharing

    Play or view your media file on a DLNA Certified device Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment.
  • Page 121 User Guide Media • Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices to wirelessly access your media files.
  • Page 122 User Guide Media...
  • Page 123: Settings

    You can choose which settings appear, as well as their positions, so that you can quickly get to the settings that are most important to you. Quickly put your BlackBerry device into airplane mode or bedside mode, turn off your alarm, or turn on the flashlight! 1.
  • Page 124 • Access advanced setup options such as IMAP and POP. Accounts • Manage email settings and messages. • Manage text messaging settings. BlackBerry Hub • View recent or blocked contacts. • Access settings you use frequently. • Access these settings at any time when you swipe down from the top of the screen with two fingers.
  • Page 125 • Delete only your work space and data from your device and BlackBerry Balance (if available) leave your personal data intact. • Turn on connections to BlackBerry Blend and BlackBerry Link. Device Connections • Set up remote access to a computer for sharing documents and synchronizing media.
  • Page 126 User Guide Settings Item Description • Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Set up your device to use a smart card. • Create a device password.
  • Page 127: Update Your Device Software

    Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted. Note: If you have pictures, videos, and other data saved to your device storage space, save it to your media card or create a device backup file on your computer to make sure that you don't lose the data.
  • Page 128: Battery And Power

    BlackBerry Link. Turn on automatic updates for your device software When a software update for your BlackBerry device is available and your device is connected to a Wi-Fi network, software updates are automatically downloaded and installed on your device. When this feature is turned on, you aren't notified when an update starts installing, but you may be asked to restart your device to complete the installation.
  • Page 129: Charge Your Device

    To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.
  • Page 130 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
  • Page 131 Save any work in progress and charge your device. There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. The battery isn't inserted. Check your battery power level 1.
  • Page 132 • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging.
  • Page 133 Settings > Battery Saving Mode. 3. Turn off the Battery Saving Mode switch. How can I extend battery life? Battery life varies depending on how you use your BlackBerry device. To help battery power last longer, here are some considerations: Dim the screen Prolong battery life by changing your device settings to dim the screen.
  • Page 134 Tap Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
  • Page 135 Where can I get a new or spare battery? For the times when charging your BlackBerry device isn't convenient, you might want to keep an extra http:// battery charged and ready. To purchase replacement or spare batteries for your device, visit shop.blackberry.com...
  • Page 136: Connections

    4. Tap a link. Connections Connect your BlackBerry device to a mobile network or Wi-Fi network to browse websites, check your messages, use location services, and much more. You can also connect your device to a mobile hotspot in a public place, pair your device with your car using Bluetooth technology, or use Internet tethering to connect to other Wi-Fi-enabled devices.
  • Page 137: Wireless Connections Icons

    5. Tap an app or service. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.
  • Page 138 Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
  • Page 139 NFC tag. Depending on your wireless service provider and the applications you have installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet to allow you to do things such as make payments with your BlackBerry device.
  • Page 140: Turn On Airplane Mode

    3. Turn on the Airplane Mode switch. Mobile network A mobile network connection allows your BlackBerry device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can just leave your mobile network connection turned on.
  • Page 141 Change the APN settings for your default Internet connection Your BlackBerry device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. Apps on your device that require Internet access can use this connection.
  • Page 142 Switch wireless networks manually Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you travel, but you might need to try switching networks manually if you're having trouble connecting or if the network signal is weak.
  • Page 143 SIM Card. In the Phone Network Lock section, tap a locked item. Enter the unlock code. Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
  • Page 144 Change the priority of a saved Wi-Fi network You can save multiple Wi-Fi network profiles on your BlackBerry device, such as your home Wi-Fi network, your work Wi-Fi network, and even profiles for the Wi-Fi network at a local sports arena or restaurant.
  • Page 145 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
  • Page 146 User Guide Settings Select this check box if you want your BlackBerry device to search for an SSID that is not being broadcast. A hidden Wi-Fi network isn't listed as an available network on the Wi-Fi screen. Security Type Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security.
  • Page 147 If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options: • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
  • Page 148: Bluetooth Connections

    Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device. Bluetooth connections are commonly used for actions such as playing the music on your BlackBerry device through a separate speaker or making calls from a headset. Turn on Bluetooth technology 1.
  • Page 149 • If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the documentation that came with the device.
  • Page 150 Your car kit must support the remote SIM Access Profile (rSAP). Turn on rSAP to allow your car kit to access the SIM card in your BlackBerry device. When your car kit has access to your SIM card, you can use your car kit to make and receive phone calls, and send and receive text messages (SMS and MMS).
  • Page 151 • The first time you pair and connect your device running BlackBerry 10 OS version 10.3.1 or later with a Bluetooth enabled device, such as a car kit, you receive a notification on your BlackBerry device asking you to confirm that you allow access to your contact information.
  • Page 152 You might like to automatically reconnect your BlackBerry device to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your Bluetooth enabled device, your BlackBerry device automatically reconnects to it.
  • Page 153 Hands-Free Profile (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits to make hands-free phone calls. This profile supports features in the Phone app including voice dial, redial, and conference calls.
  • Page 154 BlackBerry device. Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device • Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
  • Page 155 0000 until you change it. If you don't know what the passkey is, try 0000. • If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe Settings >...
  • Page 156 With NFC, you can exchange many kinds of files, including pictures, music, contact info, and even webpages, between your BlackBerry device and other NFC-enabled devices. Your device automatically establishes a Wi-Fi Direct or Bluetooth connection with the other NFC-enabled device to transfer files.
  • Page 157 User Guide Settings You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
  • Page 158: Usb Connections

    Access the files on your media card from an external device To use the USB Mass Storage Mode feature, you must have a media card in your BlackBerry device. USB Mass Storage Mode is designed to let you use your device as a USB drive. Using a USB cable, you can connect your device to a computer, car stereo, or other external device, and access the files on your media card.
  • Page 159: Mobile Hotspot

    To edit the IP address, tap the IP Address drop-down list and change the IP address numbers. Connect your device to an external display You can connect your BlackBerry device to an external device, such as a monitor, projector, or TV, by using an HDMI connector.
  • Page 160 Settings Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile network is on. 1. On the home screen, swipe down from the top of the screen.
  • Page 161 Internet on your other device anywhere that your BlackBerry device can connect to the mobile network. You can connect the device to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
  • Page 162: Blackberry Keyboard And Typing

    For more information, check with your administrator. BlackBerry Keyboard and typing Communicate with the world by typing messages, email, and documents with the BlackBerry Keyboard. You can type efficiently by creating custom text shortcuts and turning on prediction, correction, and spell check.
  • Page 163: Type Faster With Automated Assistance Settings

    English, French, and German are set, because their alphabets are similar, you get accent options for all three languages. 1. On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to. 2. When accented characters appear above the letter, slide your finger onto the accented character that you want to type.
  • Page 164: Delete A Word

    3. Tap the settings that you want to change. Select text using the BlackBerry Keyboard The BlackBerry Keyboard provides several ways to highlight and select text. 1. Highlight the text you want to select: • On the screen, touch and hold the word.
  • Page 165: Selecting Word Suggestions That Appear While You Type

    Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard.
  • Page 166 When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
  • Page 167 3. Tap Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: 1. On the home screen, swipe down from the top of the screen.
  • Page 168: Language

    Troubleshooting: Keyboard and typing I can't show the keyboard If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard then you might not be able to show the BlackBerry Keyboard. To show the Keyboard, disconnect the other input device and try again.
  • Page 169: Keyboard Input Methods

    1. At the beginning of a new line of text, tap 2. Tap the language you want to type in on your BlackBerry Keyboard. If you set up two languages that use different keyboard layouts, the language and default keyboard layout automatically switches to the other layout.
  • Page 170 Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type. As you type, your device makes predictions based on each of the language families. For example, if you use a Latin-based display language, predictions appear for any of the configured Latin-based languages.
  • Page 171: User Guide

    User Guide Settings Character guide for Arabic or Farsi The following table shows how to type the Arabic and Farsi alphabet when there is more than one native character on each key. Single key press Key press and hold + key press ‫ص‬...
  • Page 172 User Guide Settings Single key press Key press and hold + key press ‫ظ‬ ‫ط‬ Typing in Chinese The Chinese language input methods support the following features: • You can type using a Latin-based alphabet on a QWERTY keyboard layout by pressing and then a letter.
  • Page 173 User Guide Settings To access more Cyrillic characters on the Russian keyboard layout, you can use one of the following methods: • To type an uppercase character, you can press and press a letter. • Alternate characters are available for T, I, P, L, M, or $. To type an alternate character, double-press the primary character.
  • Page 174 User Guide Settings • Word prediction and flicking word suggestions up onto the screen (if you have this feature turned on). • Alternate characters are available for Q, W, E, and R. • You can type alternate characters in two ways. You can press and press a letter.
  • Page 175: Screen Display

    User Guide Settings • Accented characters are available for E, O, A, and D. • To type a symbol, tap . To view more symbols, tap Screen display Change your backlighting 1. On the home screen, swipe down from the top of the screen. 2.
  • Page 176: Accessibility

    Download the Accessibility PDF What's new in accessibility Your BlackBerry device is designed to help you stay productive with assistive technology for people with disabilities and special requirements. BlackBerry continues to improve the accessibility features on your BlackBerry device with updates to existing features and expanded gestures to use with the BlackBerry Screen Reader.
  • Page 177 2. To turn off the BlackBerry Screen Reader, triple-press the Power/Lock key again. Tip: You can set your device to only turn on the BlackBerry Screen Reader from the device settings. If you don't intend to use this feature, you can turn off the Enable using triple tap option after you complete the initial device setup in Settings >...
  • Page 178 5. Close the BlackBerry Screen Reader settings in one of the following ways: • If the BlackBerry Screen Reader is turned on, swipe up from the bottom of the screen to minimize the screen. If your device has a trackpad, try not to touch it when you swipe up to unlock the screen.
  • Page 179 Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the BlackBerry Screen Reader as they are in all other apps. However, when the BlackBerry Screen Reader is turned on, you can use additional gestures to help you navigate.
  • Page 180 Tap the screen once with two fingers. screen. You can use this gesture as a "Where am I" locator if you get lost on the screen. The BlackBerry Screen Reader reads the description, the location of the point of regard, and the application name.
  • Page 181 Stop the BlackBerry Screen Reader from reading Swipe down and to the left with one finger. When the BlackBerry Screen Reader reads a page of text, the point of regard remains on the last read item so that you can resume reading from the location where you stopped.
  • Page 182 Quickly swipe up and then down with one finger. and network connectivity) Note: You can use this gesture on any screen, even when a status bar is not present. Gestures for the BlackBerry Calendar Task Gesture Move to the next day, week, or month Swipe right with three fingers.
  • Page 183 User Guide Settings Task Gesture Switch the BlackBerry Keyboard layout With the point of regard on the BlackBerry Keyboard, swipe down with one finger. Accept word prediction Swipe up with one finger. Select text Double-tap and hold with one finger.
  • Page 184 Settings Task Gesture When you successfully paste the text, the BlackBerry Screen Reader reads the content that you inserted. Hide the touch screen keyboard When the keyboard is visible, set the point of regard to the space bar, then double-tap and hold Note: This gesture is only applicable to all-touch with one finger.
  • Page 185 Turn on the Dark Screen mode using gestures When you turn on the BlackBerry Screen Reader you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 186 When the BlackBerry Screen Reader is on, you can use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, Tap the screen with one finger to open the BlackBerry Screen Reader settings.
  • Page 187 Adjust the text or punctuation verbosity using gestures When you are learning how to use the BlackBerry Screen Reader, you can set the verbosity to a higher setting. After you get more familiar with your BlackBerry device, you can change the verbosity to include less information.
  • Page 188 User Guide Settings 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode. 2. Tap with one finger to open the BlackBerry Screen Reader settings. 3. To set the text verbosity, complete the following steps: a) Swipe to the right with one finger to move through the settings options until you reach Verbosity.
  • Page 189 Turn on audio cues for the BlackBerry Screen Reader using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 190 Turn on the Silent on Calls setting using gestures When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 191 When you turn on the BlackBerry Screen Reader, you can use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 192 BlackBerry device. When you turn on the BlackBerry Screen Reader, you use gestures to complete tasks. 1. When you have the BlackBerry Screen Reader turned on, swipe down and to the right with one finger to access Quick Tasks mode.
  • Page 193: Turn On Magnify Mode

    Tap on the screen to stop reading the message. Customize your accessibility settings You can customize your BlackBerry device to help suit your needs. For example, you can magnify the screen, use your hearing aid with your device, and change the font size.
  • Page 194: Turn On The Closed Captions Setting

    3. Turn on the Hearing Aid Mode switch. Turn on TTY support The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. TTY support is designed to allow your device to connect with an external TTY device that converts...
  • Page 195: Media Cards And Storage

    You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device www.blackberry.com/ and your computer.
  • Page 196 Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. 1. On the home screen of your BlackBerry device, swipe down from the top of the screen. 2. Tap Settings > About.
  • Page 197: Turn On Encryption

    Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
  • Page 198 Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
  • Page 199: Using Your Device With Blackberry Link

    • In your browser privacy settings, clear your history, cookies, and other website data. Error messages: Media card If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings.
  • Page 200 BlackBerryLink About pairing and connecting your device to a computer or tablet You can install programs, such as BlackBerry Blend or BlackBerry Link, on your computer or tablet to enhance the experience with your BlackBerry device. Use BlackBerry Blend to interact with your device from your computer or tablet. You can access your messages, files, and certain apps on your computer or tablet in the same way you'd use them on your device.
  • Page 201 6. Click Finish. Set up your device in BlackBerry Link When you set up your device in BlackBerry Link, you can give your device a display name. This name appears on your device and also identifies your device in BlackBerry Link.
  • Page 202 User Guide Settings • To add your device to BlackBerry Link without transferring data from an old device or updating the device software, on a Windows computer, click Start Using My Device. On a Mac computer, click Next > Finish.
  • Page 203 • To permanently delete a file from your device that's stored on your computer, touch and hold a file. Copy a file from your computer to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
  • Page 204 Settings About backing up device data Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
  • Page 205 Back up your device data You can manually back up the data on your BlackBerry device at any time. By default, BlackBerry Link performs a quick backup of your device, including all data except your media files and applications. If you set backup preferences, BlackBerry Link creates a backup file containing the data you specify 1.
  • Page 206 Restore your device to its factory default settings using BlackBerry Link If you restore your BlackBerry device to its default settings, BlackBerry Link deletes all of the data and third-party applications from your device. Any IT policies that are applied to your device are also deleted.
  • Page 207 • Confirm that you are signed in to your BlackBerry ID in BlackBerry Link. • Verify that the files that you want to access are in the location that is specified in BlackBerry Link. • Some work or public networks might prevent you from accessing your files on your device. Try connecting to a different network and try again.
  • Page 208 • Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a Wi-Fi network. • On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry Link can't restore the data to your personal space.
  • Page 209: Applications And Features

    You can rearrange the app icons or open apps on the home screen so that they are where you want them to be. For instance, if you're right-handed, you can arrange your frequently used apps on the right side of the screen. Then when you're using your BlackBerry device with one hand, it's easier to open those apps.
  • Page 210: Deleting Apps

    Uninstalled apps and games are listed on your My World screen. To see this list, tap My Apps & Games > Available. Delete an app from your home screen 1. On the home screen of your BlackBerry device, touch and hold an app icon until the icons begin to blink. 2. On an app icon, tap...
  • Page 211: About The Blackberry Assistant

    If you're in a meeting and need to keep things quiet, you can also type your requests in the BlackBerry Assistant using natural language. When you type your requests, the BlackBerry Assistant stays silent and responds with only text on the screen.
  • Page 212 2. Say a request that is supported by the BlackBerry Assistant. Things you can do with the BlackBerry Assistant You can use the BlackBerry Assistant to perform various tasks within the following apps and services. Depending on your device language, BlackBerry Assistant settings, or wireless network, you might not be able to perform some of these tasks.
  • Page 213 User Guide Applications and features App or Service Tasks Apps and Settings Open apps and change some of your device settings. Search Search the Internet with your preferred search engine, or search your device by keyword. Navigation Get directions to a specific address, city center, or point of interest. Alarm Set a new alarm, change existing alarms to a new time or frequency, and turn off alarms.
  • Page 214 2. Tap an app or service to see a list of sample requests. Change your BlackBerry Assistant language settings If your BlackBerry Assistant language setting is different from your device language setting, your BlackBerry Assistant experience might be impacted. Text on the screen appears in your device language, but you can say or type requests only in your BlackBerry Assistant language.
  • Page 215 • To open the BlackBerry Assistant by pressing and holding the Mute key, turn on the Activate With Mute Key switch. • To open the BlackBerry Assistant using the Mute key while your device or screen is locked, turn on the Use Assistant when locked switch.
  • Page 216: Calendar

    Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device.
  • Page 217: Find Email And Files Associated With An Event

    Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document.
  • Page 218 Change the availability status or reminder time for an event When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's availability status and the reminder time. You can change these settings.
  • Page 219: Change Or Delete An Event

    User Guide Applications and features • To add new conference call details to your event, tap Add Bridge. Enter a name, the phone numbers, and the access codes. Tap Save. • If you have conference call details saved in your Calendar app settings, tap a conference call bridge.
  • Page 220 In the meeting reminder, tap Join Now. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations.
  • Page 221 WebEx details are sent to the event participants in an email. Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
  • Page 222 Tip: You can also tap I Will Be Late in the meeting reminder. Share a file with meeting participants You can use email to share the files on your BlackBerry device with other meeting participants. 1. Touch and hold a file.
  • Page 223 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
  • Page 224 > Accounts. Tap an account. Check that the Sync Calendar switch is turned on. the screen. Tap • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
  • Page 225: Contacts

    When you insert a SIM card into your BlackBerry device, you can view contacts that are stored on the SIM card in your contact list. You can copy the SIM card contacts to your device memory so that the contacts are available to you even if the SIM card is removed.
  • Page 226 By default, your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last names, mobile phone number, BlackBerry ID, and so on). You can choose whether or not you want your device to merge your contacts automatically.
  • Page 227 • If the contact card contains multiple contacts, tap Import. Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
  • Page 228 2. Tap Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your SIM card. 1. In the Contacts app, touch and hold a contact.
  • Page 229: Add A Contact To Your Favorites

    LED color that flashes on your device when the contact sends you a message or calls you. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for.
  • Page 230: Share A Contact

    Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
  • Page 231: Clock

    4. Tap My contacts' pictures change sometimes If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's picture, then the picture changes when your contact changes his or her profile picture.
  • Page 232 > 2. Tap an alarm. 3. Tap Alarm Tone. 4. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days 1. Tap >...
  • Page 233: World Clock

    3. Tap Timer Tone. 4. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world.
  • Page 234 When bedside mode is turned on, you're not notified of new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to turn on Battery Saving Mode, or to turn off wireless connections when in Bedside Mode.
  • Page 235: Android Apps

    While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
  • Page 236 Applications and features If you don't want to accept these potential risks and limitations, you should not install apps from sources other than BlackBerry World. Change your Android app installation settings 1. On the home screen, swipe down from the top of the screen.
  • Page 237: Maps And Gps

    Go to the map screen. Search for a place or an address on a map You can use the GPS feature on your BlackBerry device to search for a specific address or a type of location and view the results on the map.
  • Page 238: Get Directions

    Pin a place on a map In BlackBerry Maps, you can add pins to your map to track where you're going or to mark points of interest. In the Maps app, do one of the following: •...
  • Page 239 1. If you are in the street-level view, to show the navigation bar, tap the screen. 2. Tap > My places In BlackBerry Maps, you can find your favorites, recent places, and contacts' places on the My Places tab.
  • Page 240 . Tap Favorites. Touch and hold the place that you want to remove. Tap Add your work or home address In BlackBerry Maps, you can add your work and home addresses to save time when planning trips and getting directions. 1. In the Maps app, tap >...
  • Page 241 Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
  • Page 242: About Location Services

    • Tap Off. Change the map language to local In BlackBerry Maps, you can set the map text to display in the language specific to the map or area that you're currently viewing. 1. In the Maps app, swipe down from the top of the screen.
  • Page 243 I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to GPS satellites.
  • Page 244: Browser

    Use the BlackBerry Browser to browse the Internet quickly and conveniently on your BlackBerry device. Go to a website 1. Type a web address or search term into the address bar at the bottom of the BlackBerry Browser. 2. Tap Go.
  • Page 245 Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap >...
  • Page 246 • To hear a specific section of a document, select a block of text. Tap Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it.
  • Page 247 View your Browser bookmarks In the BlackBerry Browser, tap > View your bookmarks by tags or in a list 1. In the BlackBerry Browser, tap > 2. Tap Tags or Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
  • Page 248 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
  • Page 249 Applications and features Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Do Not Track Tell websites that you do not want your browsing activity to be tracked.
  • Page 250: Smart Tags

    NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
  • Page 251 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
  • Page 252 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
  • Page 253 • To share the smart tag through a message, such as an email or text message, or to share the smart tag with an application, such as BlackBerry Remember, tap . Tap a message type or application. • To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices.
  • Page 254: File Manager

    View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud.
  • Page 255 User Guide Applications and features 2. Tap Tip: To change a file type, touch and hold a file. Tap > Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: 1.
  • Page 256: Transferring Files

    User Guide Applications and features Transferring files Share files 1. Touch and hold a file. 2. Tap 3. Choose a destination. Tip: To share multiple files, tap > . Tap the files you want to share. Tap Move a file 1.
  • Page 257: Calculator

    Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another. The calculator includes many different types of measurements that you can convert, such as temperature, volume, and weight. You can easily convert units of measurement and quickly get back to what you were doing.
  • Page 258 User Guide Applications and features...
  • Page 259: Productivity And Work

    BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
  • Page 260 Change your work space password You might be able to use the same password for your work space password and your BlackBerry device password, depending on the rules set by your administrator.
  • Page 261 What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, your device data, apps, and network access are separated so that you have a work space and a personal space on your BlackBerry device.
  • Page 262 Depending on the rules set by your administrator, the apps and features that are part of the BlackBerry 10 OS might be available in your work space, personal space, or both. The following table describes the default behavior for most BlackBerry 10 OS apps.
  • Page 263 Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, depending on the rules set by your administrator, you or your administrator can allow work apps to access your organization's Wi-Fi or VPN...
  • Page 264 Note: The camera might not be available depending on your BlackBerry device model. If your device uses BlackBerry Balance technology, you have a Camera app in your personal space and another in your work space. Pictures and videos taken using the camera in your personal space are stored in your personal space.
  • Page 265: Remember

    The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks, notes and flagged messages from your work account are kept in sync with the Remember app.
  • Page 266 Add a due date and reminder time to a task When you add a due date to a task in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your task.
  • Page 267 Tasks or Notes screen, tap Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. 1. In an app, touch and hold the item that you want to send to the Remember app.
  • Page 268 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
  • Page 269 If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try...
  • Page 270 You might not be able to share certain items into folders that are synced with a work account. I can't open a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance, you might need to unlock your work space to access all of your folders and entries.
  • Page 271: Security And Backup

    If you change your BlackBerry device, your BlackBerry ID can help you transfer data to your new device. If you turn on BlackBerry Protect and your device is ever lost or stolen, someone who finds your device can't set up the device without knowing your BlackBerry ID.
  • Page 272 BlackBerry Balance and the work space password If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
  • Page 273 Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a device password so that you can lock your device when it's in open view or not in use.
  • Page 274 BlackBerry device from a computer. If your device uses BlackBerry Balance technology, in your Balance settings, make sure that you turn off the Use as my device password switch.
  • Page 275 You can typically do this by entering an incorrect device password ten times. If you have the BlackBerry Protect anti-theft feature turned on, to set up your device again, you will need to enter your BlackBerry ID.
  • Page 276: Protect Your Sim Card With A Pin

    • To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN About smart cards You can use a smart card and the password for your BlackBerry device or work space to unlock your device. You can use smart card certificates to send S/MIME-protected messages.
  • Page 277: What To Do If Your Device Is Lost Or Stolen

    3. Turn on the PIN Caching switch. Turn off LED notifications for a smart card The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator. 1. On the home screen, swipe down from the top of the screen.
  • Page 278: Blackberry Protect

    BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect the data on your device if your device is ever lost or stolen. You can turn on BlackBerry Protect when you first set up your device, or later in your device settings. You can manage up to seven devices from your BlackBerry Protect account.
  • Page 279: Wiping Your Device To Delete Your Device Data

    • Set up your device to use after wiping your device by incorrectly entering a password 10 times. When BlackBerry Protect is on, if someone tries to set up your device with a different BlackBerry ID, the device becomes unusable.
  • Page 280: Security Settings

    Wipe your device Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your www.blackberry.com/BlackBerryLink computer, visit 1.
  • Page 281: Using Parental Controls

    BlackBerry World. Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict...
  • Page 282 You can set your device so that the Parental Controls password is required to add an email or social networking account, or to purchase an app from the BlackBerry World storefront. Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
  • Page 283: Password Keeper

    If you saved the backup file to a media card, insert the media card into your new BlackBerry device. If you didn't save the backup file to a media card, you can use BlackBerry Link to transfer the records.
  • Page 284 User Guide Security and backup • To make a record a favorite, touch and hold a record. Tap . Favorites appear at the top of your password records. • To see the password history, tap a record. Tap More. • To delete a record, touch and hold a record. Tap Tip: You can multiselect records that you want to delete by tapping Use a password record to log in to a website Make sure the password record that you want to use has the information for the Website, Username,...
  • Page 285 User Guide Security and backup • To change when Password Keeper locks automatically, tap . Turn on or turn off any of the Lock switches. Search Password Keeper 1. In the Password Keeper app, tap 2. Start typing the title, username, website name, or notes you are searching for. 3.
  • Page 286 User Guide Security and backup Hide or show passwords in Password Keeper In the Password Keeper app, do any of the following: • Swipe down from the top of the screen. Tap . Turn on or turn off the Show password switch. •...
  • Page 287: Legal Notice

    2015 BlackBerry. All rights reserved. BlackBerry and related trademarks, names, and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are trademarks of Google Inc.
  • Page 288 THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL BLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE,...
  • Page 289 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO...
  • Page 290 User Guide Legal notice BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

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