Blackberry PRIV User Manual
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Blackberry PRIV User Manual

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PRIV
Version: 5.1

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Summary of Contents for Blackberry PRIV

  • Page 1 PRIV Version: 5.1...
  • Page 2 Published: 2016-02-26 SWD-20160226132621065...

  • Page 3: Table Of Contents

    Contents Setup and basics............................5 Your device at a glance...........................5 Insert the SIM card............................6 Insert a media card............................7 Move between home screens......................... 8 Get around with navigation buttons........................ 8 Touch screen gestures........................... 9 Motion gestures............................13 Apps, widgets, and shortcuts........................15 Personalizing your device..........................
  • Page 4 Search.................................35 Location services and Google Maps......................37 Keyboard shortcuts............................38 Google Chrome and Downloads........................40 Printing................................41 Settings............................... 43 Customize your device settings........................43 Overview of Quick Settings........................... 43 Overview of device settings.......................... 44 Notifications..............................47 Storage space and media cards........................55 Connections..............................58 Battery and power............................

  • Page 5: Setup And Basics

    User Guide Setup and basics Setup and basics Your device at a glance 1. Nano SIM card tray 2. Media card (microSD card) tray 3. Notification LED...

  • Page 6: Insert The Sim Card

    User Guide Setup and basics 4. Front camera 5. Volume up 6. Mute 7. Volume down 8. Headset jack 9. Multi-function port (supports USB and video) 10. Power on/off key: Press to lock the screen; press and hold to power on/off; press and hold for 10 seconds to reset Insert the SIM card Your device uses a nano SIM card.

  • Page 7: Insert A Media Card

    User Guide Setup and basics Push the tray back into the slot. Insert a media card If you want more storage for pictures, videos, music, and documents, you can insert a media card (microSD card). Position your device so you can see the back cover and the top of the device. Release the media card tray by pushing the tip of the tool (provided in the box) into the hole on the top-left side of your device.

  • Page 8: Move Between Home Screens

    User Guide Setup and basics Pull out the tray completely and set it on a flat surface. Hold the media card so that the metal contacts are facing down and the notch is aligned with the notch in the tray. Put the media card in the tray.

  • Page 9: Touch Screen Gestures

    User Guide Setup and basics • To go back to the previous screen, tap • To go to your home screen, tap • To see your recently opened apps and screens, tap Touch screen gestures Take a moment to learn the common gestures that you can use on the touch screen. Wake up your device Tap the screen twice.
  • Page 10 User Guide Setup and basics Scroll or move between items Slide your finger to scroll through a list or move between items, such as photos. Check your notifications You can check your latest notifications (for example, email messages and text messages) at any time.
  • Page 11 User Guide Setup and basics Swipe down from the top of the screen. Tap a notification to open it or pull down to see more notifications. Open Quick Settings You can open Quick Settings to turn on or turn off common settings such as Wi-Fi and airplane mode. Swipe down from the top of the screen once using two fingers, or twice using one finger.

  • Page 12: Use A Slider

    User Guide Setup and basics Use a slider If a slider appears on your screen, you can progress through a file, such as a song or video, or adjust a setting, such as the screen brightness. Drag the slider handle to the right or left. Zoom in to or zoom out from the screen If you want to see something in more detail, such as a photo or part of a map, you can magnify the image.

  • Page 13: Motion Gestures

    User Guide Setup and basics To zoom out, slide two fingers together. Tip: In some cases, you can tap twice to zoom in or zoom out. Motion gestures You can use motion gestures to do things more quickly or efficiently. To turn motion gestures on or off, swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Page 14 User Guide Setup and basics Flip to save power If this feature is turned on, when you place your device facedown on a flat surface, your device goes into sleep mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms. To turn this feature on or off, tap the Flip to save power switch.

  • Page 15: Apps, Widgets, And Shortcuts

    User Guide Setup and basics Apps, widgets, and shortcuts About apps, widgets, and shortcuts When you tap on your home screen, a tray opens where you can access installed apps and widgets and set up shortcuts. • The Apps tab includes a complete list of the apps installed on your device, including apps that you download on Google Play ™...
  • Page 16 . Clear the Pop-up widgets checkbox. Open apps with a gesture You can use a gesture to open an app from anywhere on your device. The default apps for this feature are BlackBerry ™ Device Search, Google Now , and the BlackBerry Hub. You can assign different apps to this gesture as well.

  • Page 17: Personalizing Your Device

    User Guide Setup and basics Change the apps that you open with a gesture You can change the apps that you open with a gesture. You can even set up a gesture to start an action, such as composing an email. Swipe down from the top of the screen once using two fingers, or twice using one finger.

  • Page 18: Phone And Voice

    User Guide Phone and voice Phone and voice Phone icons During a call Icon Description Turn on the speakerphone Mute your microphone Put a call on hold Show the dial pad Merge calls to start a conference call Split a conference call into multiple calls Find your own phone number Open the Phone app.

  • Page 19: Making Calls

    User Guide Phone and voice Making calls Make a call In the Phone app, tap Enter the number. Call a recent number In the Phone app, tap Recents. Tap a name or number > Call back. Call a contact In the Phone app, tap Contacts. Tap a contact.

  • Page 20: Receiving Calls

    User Guide Phone and voice View your call history You can view past outgoing, incoming, and missed calls on the History screen. In the Phone app, in the upper-right corner of the screen, tap > Call History. Do any of the following: •...
  • Page 21 User Guide Phone and voice Change your default quick response messages You can create your own quick response messages to replace the available defaults. In the Phone app, in the upper-right corner of the screen, tap Tap Settings > General settings > Quick responses. Tap the quick response you want to change.

  • Page 22: Blocking Calls

    User Guide Phone and voice • To move the call to your device, tap Handset earpiece. • To move the call to your device speakerphone, tap Speaker. Prevent calls from going to your Bluetooth headset You can disconnect your Bluetooth headset from the Phone app so that calls are sent to your device instead. Swipe down from the top of the screen once using two fingers, or twice using one finger.

  • Page 23: Add A Contact Or Number To Your Speed Dial List

    There are two different speed dial lists that you can add contacts or numbers to. You can add contacts or numbers to the BlackBerry Keyboard's speed dial list so that you can dial a number by pressing and holding a single key on your keyboard.

  • Page 24: Call Waiting And Call Forwarding

    User Guide Phone and voice Touch and hold the contact you want to remove. Drag the contact over Remove. Release your finger. Call waiting and call forwarding Turn call waiting on or off Depending on your service provider, this feature might not be supported. In the Phone app, in the upper-right corner of the screen, tap Tap Settings >...

  • Page 25: Turn On Voice Over Lte

    User Guide Phone and voice If you put the first call on hold, to merge both calls and start a conference call, tap To add more people to the conference call, repeat steps 1 and 2. Make another call while already on a call When you make another call while you're already on a call, your first call is automatically put on hold.

  • Page 26: Wi-Fi Calling

    User Guide Phone and voice Wi-Fi calling Turn on Wi-Fi calling Your device can make and receive calls over Wi-Fi networks, even if you have limited or no mobile network coverage. Depending on your service provider, this feature might not be supported. Contact your service provider for more information.

  • Page 27: Visual Voicemail

    User Guide Phone and voice Tap Setup. If the Voicemail number field is blank, tap Voicemail number, and then enter your voicemail access number. If you don't have a voicemail access number, contact your service provider. Do any of the following: •...

  • Page 28: Applications And Features

    User Guide Applications and features Applications and features Find help for apps You can learn about apps, such as BlackBerry Hub, Calendar, BlackBerry Camera, DTEK by BlackBerry, and more, at help.blackberry.com. Download an app on Google Play ™ Open the Google Play store app.
  • Page 29 User Guide Applications and features Hold the item at the right edge of the screen until the next home screen appears. If necessary, continue to hold the item until a blank home screen appears. Release your finger. Tip: To view different home screens quickly, tap the circles that appear above the favorites tray, and then slide your finger left or right.

  • Page 30: Messenger

    User Guide Applications and features ™ ™ You can use the Google Play store to reinstall apps that you uninstall. In the Google Play store, tap > My apps > All. You can turn on apps that you turned off in >...

  • Page 31: Clock

    User Guide Applications and features Delete a message In the Messenger app, touch and hold the message. > Delete. Manage conversations In the Messenger app, touch and hold a conversation until a toolbar appears along the top of the screen. Do any of the following: •...
  • Page 32 User Guide Applications and features To adjust the alarm time, tap the hour or minute. Touch and hold the pink dial, and then slide the dial to your desired time. Tap AM or PM. Tap OK. Create or delete an alarm In the Clock app, do one of the following: •...

  • Page 33: Use The Stopwatch

    User Guide Applications and features Set the silence time By default, the alarm is silenced after ten minutes. In the Clock app, tap > Settings. Tap Silence after. Tap a time. Tap OK. Use the stopwatch In the Clock app, tap Tap the stopwatch.
  • Page 34 User Guide Applications and features Tap Home time zone. Tap a time zone. Tip: If you would like the clock to update automatically to your current location's time zone when you're traveling, select the Automatic home clock checkbox. View the time for other locations You can view the time for multiple locations on the clock screen.

  • Page 35: Search

    Internet sources and other application data is turned on. To narrow your results even further, you can turn off this option. Note: The BlackBerry Device Search app searches email messages that are in the BlackBerry Hub. On a home screen, tap >...

  • Page 36: Play Music

    If you know the type of file that you're looking for or the category that you want to search, you can specify which categories to include in searches. For example, if you are looking for a song, you can clear all categories except Music. In the BlackBerry Device Search app, tap > Settings > Search categories.

  • Page 37: Location Services And Google Maps

    By default, your device keeps the last 20 search results that you visit for quick reference and reuse. If you don't want to save your usage history, you can turn off this feature. In the BlackBerry Device Search app, tap > Settings.

  • Page 38: Keyboard Shortcuts

    User Guide Applications and features You can also turn on accelerated location, which uses Qualcomm IZat hardware to find your location accurately, even when you're inside a building. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 39 User Guide Applications and features If you install a home screen other than the BlackBerry Launcher, you can't use keyboard shortcuts. Slide open the physical keyboard. With the home screen showing, do one of the following. • Press a key that has a short-press shortcut assigned to it.

  • Page 40: Google Chrome And Downloads

    You can change your settings so that typing on the physical keyboard either does nothing or starts a search in the BlackBerry Device Search app. On the home screen, touch and hold an empty area of the screen, and then tap >...

  • Page 41: Printing

    User Guide Applications and features Downloads You can use the Downloads app to manage files that you download from email, BBM messages, hangouts, Google Chrome , and more. Streamed music and videos don't appear in the Downloads app. ™ Downloads icons Icon Description Delete a downloaded file...
  • Page 42 User Guide Applications and features > Add service. Tap the service that's compatible with your printer, and then tap Install. To find a compatible service, find your wireless printer's brand or consult its user guide. twice. Tap the printer service that you just installed. If the service isn't listed, swipe down from the top of your screen, and then tap the notification for your newly installed printer service.

  • Page 43: Settings

    User Guide Settings Settings Customize your device settings Swipe down from the top of the screen once using two fingers, or twice using one finger. The Quick Settings menu is displayed to let you access options and settings you might want to interact with regularly, such as Auto-rotate or your network connections.

  • Page 44: Overview Of Device Settings

    User Guide Settings Item Description • Switch between black text on a white background and white text on a black background. Invert colors • View your service provider name and connection status. • Quickly access your data usage information. Mobile network icon •...
  • Page 45 User Guide Settings Item Description • Set up connections to Bluetooth enabled devices. Bluetooth • See your data usage stats. • Adjust or access mobile data settings. Data usage • Receive a notification when you reach specified data limits. • Customize your device settings for Airplane mode, NFC (if supported), mobile hotspots, and more.
  • Page 46 User Guide Settings Item Description • Monitor apps that are using your device memory. • View and sort all apps on your device. Apps • Select the location for installing apps. • Add individual user profiles to your device. • Customize the settings for user and guest profiles.

  • Page 47: Notifications

    User Guide Settings Item Description • Set up cloud accounts for backing up your data. • Turn the option to restore your data automatically on or off. • Delete your device data. • Turn the option to share diagnostic and usage data on or off. Diagnostics •...
  • Page 48 You can sort a list of notifications to see notifications associated with a particular app only. Swipe down from the top of the screen with one finger. Tap an app icon, such as BBM, BlackBerry Help, or Phone. To exit the filtered view and return to the full notifications list, tap the app icon again.
  • Page 49 User Guide Settings Change your notification sounds You can change the default sound that your device makes when you receive a notification, or you can turn off notification sounds completely. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...
  • Page 50 User Guide Settings Turn off all sounds and notifications except calls Swipe down from the top of the screen once using two fingers, or twice using one finger. > Sound & notification > Interruptions. Tap When calls and notifications arrive > Allow only priority interruptions. Tap a length of time, and then tap OK.
  • Page 51 BlackBerry Smart Flip Case The BlackBerry Smart Flip Case helps protect the screen from scratches and smudges, and also lets you interact with your device without opening the cover. You have direct access to your device for incoming calls, notifications, alarms, and your music player.
  • Page 52 Swiping horizontally to the left or the right within the case window dismisses notifications. Swiping up or down lets you move through the notifications. Using the BlackBerry Smart Flip Case You can interact with your device, even when the cover of the flip case is closed.

  • Page 53: Answer Or Decline A Call

    Note: If you turn off lock screen notifications, your notifications don't display in the case window. For the full experience using your device in the BlackBerry Smart Flip Case, tap Show all notification content in the lock screen notification options.
  • Page 54 To see more details about an item, tap the notification. • To open the app associated with the notification, tap More or Open. You can return to the BlackBerry Productivity Tab screen from an app when you swipe on the tab again.

  • Page 55: Storage Space And Media Cards

    Settings Create an item using the BlackBerry Productivity Tab You can add new items, such as calendar events or email messages, right from the BlackBerry Productivity Tab without opening your calendar or email apps. Swipe on the tab toward the center of the screen.
  • Page 56 Settings To use a media card with a capacity greater than 32 GB, you must download Microsoft exFAT Technology for BlackBerry to install the driver. A notification appears when you insert the media card into your device. Make sure that you are connected to the Internet, and then tap the notification to download the driver.

  • Page 57: Usb Connection

    Transfer files between your computer and device using a USB connection If you use Mac OS, you must download the BlackBerry File Transfer app on your computer. Using a USB cable, connect your device to your computer. If necessary, enter your device password. Your device and media card appear as drives on your computer.

  • Page 58: Connections

    • Connect as a media device using MTP to transfer most file types between your device and a Windows or Mac computer using the BlackBerry File Transfer application. • Connect as a camera using PTP to transfer photos using camera software and to transfer files between your device and a computer that doesn't support MTP.
  • Page 59 User Guide Settings Icon Description Your device is roaming. Extra charges might apply. The amount of solid color indicates the strength of the Wi-Fi signal. If the signal is weak, your device might use more power to maintain the connection. Your device is connected to a Wi-Fi network but there is no Internet connectivity.

  • Page 60: Network Connections

    User Guide Settings Network connections Mobile network A mobile network connection allows your device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you need to turn off your mobile network connection, but you can usually leave your mobile network connection on.
  • Page 61 Mobile hotspot You can use mobile hotspot mode to connect up to ten devices to your BlackBerry device. The number of devices that you can connect depends on your device model. When you use the mobile hotspot feature, your device becomes a Wi-Fi access point that other Wi-Fi enabled devices can connect to and use to access the Internet.

  • Page 62: Connect To The Mobile Network

    User Guide Settings Mobile network A mobile network connection allows your device to make calls and, if you have a data plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an airplane, you might need to turn off your mobile network connection, but usually you can leave your mobile network connection turned on.

  • Page 63: Switch Wireless Networks Manually

    User Guide Settings Change the APN settings for your default Internet connection Your device uses Access Point Name (APN) settings to open a data connection with your service provider's wireless network. You might need to change your APN settings if you change your wireless service plan or if the default settings don't apply to your service provider.
  • Page 64 User Guide Settings • To switch to a preferred network, tap a network. Turn off data services while roaming Depending on your wireless service plan, you might be able to turn off data services (email messages, PIN messages, text messages with attachments, and browser service) on your device so that only the phone and basic text messaging are available.
  • Page 65 User Guide Settings • If your device normally connects to a CDMA network and your device supports international roaming, you can set your device to connect automatically while roaming. Swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Page 66 User Guide Settings • If you are connecting to a public network, tap the sign-in notification and, if necessary, accept the license agreement. If necessary, tap > Use this network as is. Manually add a Wi-Fi network You might need to add a Wi-Fi network manually to your device. To find out what information you should specify, you can ask your network administrator or the person who manages the Wi-Fi network.
  • Page 67 User Guide Settings If necessary, turn on the switch. > Saved networks. Tap a network. Tap Forget. View saved Wi-Fi networks When you connect your device to a Wi-Fi network, your device automatically saves the information required to connect to the network.
  • Page 68 User Guide Settings Swipe down from the top of the screen once using two fingers, or twice using one finger. > Wi-Fi. If necessary, turn on the switch. Tap and hold a network. Tap Modify network. Select the Advanced options checkbox. In the IP settings drop-down list, tap Static.
  • Page 69 User Guide Settings Setting Description Install certificates Tap this option to install digital certificates that can identify your device when, for example, your device connects to VPN or a Wi-Fi network. Wi-Fi Direct Tap this option to connect with available Wi-Fi Direct compatible devices. WPS Push Button Tap this option to turn on the Wi-Fi Protected Setup feature.

  • Page 70: Bluetooth Connections

    User Guide Settings • Check that the time on your device is correct and synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, connecting to a network might require that you have a certificate on your device, and the certificate has an expiration date).
  • Page 71 User Guide Settings > Bluetooth. If necessary, turn on the switch. Your device automatically detects any discoverable devices within range. If necessary, to scan again for nearby Bluetooth enabled devices, tap > Refresh. Do one of the following: • If the device that you want to connect to appears in the Available devices list, tap the device name. Complete the instructions on the screen.
  • Page 72 You can allow Bluetooth enabled devices that support the Message Access Profile (MAP) to access text messages (SMS and MMS) and email messages for accounts that are set up on your BlackBerry device. Examples of Bluetooth enabled devices that support MAP include some car kits and some watches.

  • Page 73: Supported Bluetooth Profiles

    User Guide Settings beside the device you want to change. Do any of the following: • To turn a feature on or off, tap the profile. • To rename the device, in the Name field, enter the new name for the device. Tap OK.
  • Page 74 User Guide Settings Profile Description Advanced Audio Distribution Profile This profile allows your device to stream audio files to Bluetooth enabled (A2DP) devices that support stereo audio, such as stereo headsets, speakers, and car kits. Audio/Video Remote Control Profile This profile allows you to use the buttons on a Bluetooth enabled device, such (AVRCP) as a headset, to perform actions such as adjusting the volume or playing the next or previous media file on your device.
  • Page 75 If your device is connected to a Bluetooth enabled headset or a car kit and you try to use Google Voice Search , by ™ default Google Voice Search uses the speaker and microphone on your BlackBerry device instead the speaker and ™ microphone on your Bluetooth enabled device. Turn on Bluetooth voice settings for Google Voice Search . On the ™...
  • Page 76 User Guide Settings Depending on the apps you have installed on your device and the NFC compatibility of other devices, some of the ways you can use NFC include: • Pass a picture to your friend. • Tap an NFC tag to unlock your device using the Smart Lock feature. •...
  • Page 77 User Guide Settings Change your NFC settings You can customize the NFC experience on your device by changing your NFC settings. You can set up your device to display a prompt before it receives a file using NFC. You can also set up when your device can complete an NFC card transaction, such as making a payment using a payment app.

  • Page 78: Tethering And Mobile Hotspot

    Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet. You can connect the other device to your BlackBerry device using an appropriate cable or, if both devices are Bluetooth enabled, you can use Bluetooth technology instead.
  • Page 79 User Guide Settings Mobile hotspot When you use the mobile hotspot feature, your device becomes a wireless access point for up to five other Wi-Fi enabled devices to connect to and access the Internet. The mobile hotspot feature requires the use of the mobile network. You might incur additional data charges while using mobile hotspot.
  • Page 80 User Guide Settings View a list of devices that are connected to your mobile hotspot Mobile hotspot must be turned on. Swipe down from the top of the screen once using two fingers, or twice using one finger. > More > Tethering & mobile hotspot > Connected devices. Troubleshooting: Tethering and mobile hotspot I can't use Internet tethering •...

  • Page 81: Connect To A Vpn

    User Guide Settings Add a VPN profile You must set a screen lock for your device before you can add a VPN profile. For the network information required to add a virtual private network (VPN) profile to your device, contact your administrator. Swipe down from the top of the screen once using two fingers, or twice using one finger.
  • Page 82 User Guide Settings Turn on Always-on mode for a VPN profile The first time you connect to a virtual private network (VPN), save your username and password. Swipe down from the top of the screen once using two fingers, or twice using one finger. >...

  • Page 83: Data Usage

    User Guide Settings • To receive a reminder for emergency broadcast messages, tap Alert reminder, and then tap how often you want to receive a reminder. • To stop your device from vibrating when you receive an emergency broadcast message, clear the Vibrate checkbox.
  • Page 84 User Guide Settings Swipe down from the top of the screen once using two fingers, or twice using one finger. > Data usage. If necessary, tap the Cellular tab. If necessary, turn on the Cellular data switch. Drag the line at the top of the graph to set the data amount. Set a data usage limit to turn off data services automatically To set a data limit, your wireless service plan must include data services.

  • Page 85: Battery And Power

    User Guide Settings • To group background data and send it at set intervals, turn on the Queue cellular data switch. To let all apps and services on your device send data in the background, tap > Allow background data. To let an app or service send data in the background, turn off the Restrict app background data switch.

  • Page 86: Charge Your Device

    CAUTION: Other chargers might not provide adequate power and might damage your device. Hold the cable with the BlackBerry logo facing the front of the device, and insert the cable into the multi-function port on your device.
  • Page 87 User Guide Settings You can use the following device models with Qi and Power Matters Alliance (PMA) wireless chargers: • PRIV STV100-1 smartphone • PRIV STV100-2 smartphone • PRIV STV100-5 smartphone Tip: To find your device's model number, swipe down from the top of the screen once using two fingers, or twice using one finger, and then tap >...
  • Page 88 User Guide Settings When the device is asleep and charging, the percentage of your current battery power and an estimate of how much time until the device is fully charged appears above the strip. The indicator will automatically disappear when the room is dark. Turn the battery edge indicator on or off By default, the battery edge indicator is turned on.
  • Page 89 User Guide Settings 1. Swipe down from the top of the screen once using two fingers, or twice using one finger. 2. Tap Battery saver. Dim the screen You can conserve battery power by lowering the screen brightness, choosing a dark-colored wallpaper, or changing the screen sleep settings from the Display settings.
  • Page 90 Battery saver. Device and battery safety You should use only the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device. CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type. Do not try to replace your...

  • Page 91: Display

    Please recycle your device and battery in accordance with your local regulations. Do not dispose of either your device or battery in a fire. Your device or battery should not be placed in household waste bins. For information about returning your device to BlackBerry for recycling and safe disposal, from a browser on your computer visit http://www.blackberry.com/ recycling.

  • Page 92: Change The Screen Brightness

    User Guide Settings Change the screen brightness Swipe down from the top of the screen once using two fingers, or twice using one finger. > Display > Brightness level. and drag the slider back and forth to adjust the brightness. Tip: Turn on the Adaptive brightness switch to allow your device to detect the light around you and automatically adjust the brightness level.
  • Page 93 User Guide Settings Choose what to display in Daydream ™ ™ After you turn on the Daydream feature, you can select which dreams you want to display, such as the clock or pictures, when your device is sleeping. On the Daydream screen, tap a dream.

  • Page 94: Accessibility

    Turn Retail Demo Mode on or off Retail Demo Mode includes animations, demos, video tutorials, and more to teach users about different device features. Features include the BlackBerry Keyboard, productivity apps, such as BlackBerry Hub, contacts, and calendar, Google ™...
  • Page 95 Teletypewriter (TTY) support allows you to connect to a TTY device to make and receive calls from TTY devices. For more information on the following features, visit BlackBerry Accessibility. • Hearing aid compatibility is available for certain BlackBerry smartphone models. Compatibility ratings are available online at BlackBerry Accessibility. •...

  • Page 96: Users

    TTY support is designed to allow your device to connect with an external TTY device that converts received calls to text. The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your...
  • Page 97 User Guide Settings All user profiles use the wireless connection information set up on the device. Any changes that a user makes to some device settings, such as Wi-Fi network connections, are available or applied to all users on the device. All users can install app updates for any user on the device.
  • Page 98 User Guide Settings Select the Add users when device is locked checkbox. Add a user A user profile creates a separate space on your device for another person to use and customize. For example, the user can ™ add a Google account or download apps, wallpaper, and music without seeing the device owner or other users' account info, apps, and data.

  • Page 99: Backup And Reset

    User Guide Settings A guest or a user can delete the apps and data from the guest space or user profile space on your device. A guest can tap > Delete Guest from this device. A user can tap > Delete <userprofile> from this device. Update contact information for the device owner You can add or change the contact information for the device owner.
  • Page 100 User Guide Settings • Apps installed on Google Play ™ • Display settings • Language and input settings • Date and time settings • Third-party app settings and data (varies by app) Back up device data using Android Backup Service ™...

  • Page 101: Update Your Device Software

    User Guide Settings After you finish adding your account, your data is restored on your new device. Delete your device data with a factory reset Before you switch to a new device or give away your current device, you should delete your data. A factory reset is designed to delete all of the data on your device permanently so that it can't be recovered.

  • Page 102: Security

    User Guide Security Security Locks, passwords, and protecting your data There are several types of locks, PINs, and security features that you can use to help protect the data on your device. If you use your device for work, your organization might have security rules in place. The organization might require you to enter a password to unlock your device or might prevent you from using the Smart Lock feature.

  • Page 103: Data Encryption

    User Guide Security Data encryption By default, data on your device, including your account information, apps, music, pictures, and other downloaded files, is stored in a format that can be read only when your device decrypts the data. If you set up a screen lock and require that it must be entered to turn on your device, your password, PIN, or pattern is used to generate a new encryption key to decrypt your data.
  • Page 104 User Guide Security > Security > Screen lock. Do one of the following: • To unlock your device with a password, tap Password. • To unlock your device with a numeric PIN, tap PIN. • To unlock your device using a number and picture combination, tap Picture. •...
  • Page 105 User Guide Security Set your screen lock options After you set up a screen lock for your device, you can set up your screen lock options. For example, you can set how long your device can be inactive before it automatically locks and whether your device automatically deletes your device data if you enter your password incorrectly ten times.
  • Page 106 User Guide Security About Smart Lock The Smart Lock feature makes it easy for you to unlock your device. You can set up your device to remain unlocked in the following situations: • When your device is connected to a trusted Bluetooth enabled device or NFC-enabled device •...

  • Page 107: Protect Your Sim Card With A Pin

    User Guide Security Enter your screen lock, and then tap Next. Do any of the following: • Tap Trusted devices. Tap a device, and then tap Delete. • Tap Trusted places. Tap a location, and then tap Delete. • Tap Trusted face. Tap Remove trusted face, and then tap Remove. •...
  • Page 108 User Guide Security Enter the new PIN again. Tap OK. About smart cards Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using an external smart card reader or a microSD smart card. Private key operations such as signing and decryption use the smart card.

  • Page 109: Finding And Protecting A Lost Device

    > Security > Smart Lock > Trusted face > Improve face matching. • Adjust the distance between your BlackBerry device and a trusted Bluetooth enabled device. The distance of a Bluetooth connection can vary depending on your BlackBerry device model and the Bluetooth enabled device.
  • Page 110 User Guide Security • Make your device ring • Add a phone number or message to the home screen of your device • View the approximate location of your device on a map • Delete all of the data on your device If your device is not connected to the wireless network or if data services are turned off, you should still try to lock your device and delete your device data.

  • Page 111: Security Settings

    User Guide Security Tap Security. Do any of the following: • To be able to locate your device if it is lost or stolen, turn on the Remotely locate this device switch. • To be able to lock your device and delete all of your device data if it is lost or stolen, turn on the Allow remote lock and erase switch.
  • Page 112 User Guide Security Turn on screen pinning Swipe down from the top of the screen once using two fingers, or twice using one finger. > Security > Screen pinning. Turn on the switch. To unpin a screen without entering your screen lock, turn off the Ask for <Password | PIN | Picture | Pattern> before unpinning switch.
  • Page 113 Improving your security settings using DTEK The DTEK by BlackBerry app is designed to help you monitor and control the level of security on your BlackBerry device. DTEK is preloaded on your device, and updates are available from the Google Play store.
  • Page 114 Read, create, edit, or delete a contact • Access the location of your device • Send a text message (SMS or MMS) from your device • Turn the microphone on or off Get the latest info about DTEK at help.blackberry.com.

  • Page 115: Legal Notice

    This documentation including all documentation incorporated by reference herein such as documentation provided or made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other...
  • Page 116 BlackBerry. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
  • Page 117 Legal notice • STV100-2 / RHT181LW • STV100-3 / RHL211LW • STV100-4 / RHM181LW BlackBerry Limited 2200 University Avenue East Waterloo, Ontario Canada N2K 0A7 BlackBerry UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada...

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