Page 1 BlackBerry Pearl 8230 Smartphone Version: 4.6.1 User Guide...
Page 2 SWD-565596-0127094238-001...
Page 3: Table Of Contents
Contents Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Message shortcuts..............................................Attachment shortcuts..............................................Camera and video camera shortcuts........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................Typing shortcuts................................................. Search shortcuts................................................. Map shortcuts................................................Phone................................................... Phone basics................................................Emergency calls................................................Volume..................................................Voice mail..................................................Speed dial..................................................Voice dialing................................................
Page 4 Message troubleshooting............................................Attachments................................................Attachment basics..............................................Document attachments............................................. Spreadsheet attachments............................................Media attachments..............................................Presentation attachments............................................vCard contact attachments............................................Attachment shortcuts..............................................Attachment troubleshooting............................................. Camera and video camera............................................Take a picture................................................Pan a picture................................................Zoom in to or out from a picture..........................................Record a video................................................Camera and video camera options..........................................
Page 5 Set the date and time..............................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................Change the clock face............................................... Display a second time zone............................................Turn on bedside clock mode............................................. Set options for bedside clock mode.........................................
Page 6 About typing input languages..........................................Change the typing input language.......................................... Switch typing input methods............................................ Change the input options for SureType technology....................................Change the voice dialing language......................................... Use a shortcut to switch typing input languages while you type................................ Change the shortcut for switching typing input languages................................. Turn off the shortcut for switching typing input languages.................................
Page 7 Receive a device password prompt before you add an application..............................View the size of an application database........................................ About updating the BlackBerry Device Software....................................Prerequisites: Updating the BlackBerry Device Software over the wireless network........................Update the BlackBerry Device Software......................................... Return to the previous version of the BlackBerry Device Software..............................
Page 8 About roaming................................................Verify the status of network connections and services..................................Wireless network coverage troubleshooting......................................Power, battery, and memory............................................. Turn off your device..............................................Set your device to turn on and turn off automatically................................... Reset the device................................................. Check the battery power level..........................................Extend battery life..............................................
Page 9 Check the high scores on the BrickBreaker web site..................................... Glossary..................................................Legal notice.................................................
Page 10: Shortcuts
User Guide Shortcuts Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a list item or menu item, type the first letter of the item.
Page 11: Message Shortcuts
User Guide Message shortcuts Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To forward a message, press the period (.) key. • To move to the last cursor position after you close and reopen a received email message or PIN message, press 5. In a message list •...
Page 12: Camera And Video Camera Shortcuts
User Guide Camera and video camera shortcuts Camera and video camera shortcuts • To zoom in to a subject before taking a picture, press the Volume Up key. • To zoom out from a subject before taking a picture, press the Volume Down key. •...
Page 13: Calendar Shortcuts
User Guide Calendar shortcuts • To close the browser, hold the Escape key. On a web page • To switch between Column view and Page view, press the at sign (@) key. • To zoom in to a web page, press the comma (,) key. •...
Page 14: Search Shortcuts
User Guide Search shortcuts • To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type.
Page 15: Phone
Add a pause or a wait to a phone number, 116 Answer a second call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. During a call, press the Menu key.
Page 16 Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. •...
Page 17: Emergency Calls
About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
Page 18: Volume
Turn on GPS technology Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, the GPS options that appear on your device might differ slightly from the options that appear in this task.
Page 19: Voice Mail
Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. In the phone application, press the Menu key.
Page 20: Voice Dialing
User Guide Voice dialing 2. Click View Speed Dial List. 3. Highlight a contact or phone number. 4. Press the Menu key. 5. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. •...
Page 21: Turn Off Choice Lists For Voice Commands
To turn on voice prompts again, say "Turn prompts on." Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.
Page 22: Conference Calls
User Guide Conference calls 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4.
Page 23: Call Logs
You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list In the phone application, press the Menu key.
Page 24: Call Forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
Page 25 To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. In the phone application, press the Menu key.
Page 26: Smart Dialing
4. In the Number field, type the main phone number for an organization. 5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension. 6. In the Extension Length field, set the default length for extensions.
Page 27: Tty Support
About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
Page 28: Phone Options
For example, you cannot place one call on hold and make a second call using another phone number. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call.
Page 29 User Guide Phone options Hide or display your phone number when you make calls The wireless network can override the option that you choose. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: •...
Page 30: Phone Shortcuts
Phone shortcuts About telecoil mode In telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on telecoil mode In the phone application, press the Menu key.
Page 31 Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
Page 32 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.
Page 33: Messages
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
Page 34: Sending Messages
Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
Page 35 User Guide Message basics 4. Type a message. 5. Press the key. 6. Click Send. Related topics Search for contacts in your organization's address book, 116 Mailing lists, 118 Send a PIN message In a message list, press the Menu key. 2.
Page 36 User Guide Message basics • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your contact list, click a contact. Click an email address or MMS phone number. 4.
Page 37: Managing Messages
Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message.
Page 38: Email Messages
User Guide Email messages Delete a message In a message, press the Menu key. 2. Click Delete. Delete multiple messages In a message list, perform one of the following actions: • To delete a range of messages, highlight a message. Hold the Alt key.Roll the trackball up or down.Release the Alt key.Press the Menu key.
Page 39 Forward messages from a specific email message folder to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 40: Email Message Filters
Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 41 Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.
Page 42 User Guide Email messages Turn on an email message filter In a message list, press the Menu key. 2. Click Options. 3. Click Email Filters. 4. Select the check box beside an email message filter. 5. Press the Menu key. 6.
Page 43: Email Message Options
4. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. In a message list, press the Menu key.
Page 44 User Guide Email messages 3. Click Email Settings. 4. If necessary, change the Message Services field. 5. Change the Enable HTML Email field to No. 6. Press the Menu key. 7. Click Save. Stop loading pictures in HTML email messages In a message list, press the Menu key.
Page 45: Pin Messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 46: Sms Text Messages
Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number.
Page 47 User Guide SMS text messages 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 118 Delete the history from an SMS text message When replying to an SMS text message, press the Menu key. 2.
Page 48: Mms Messages
Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number.
Page 49: Mms Message Attachments
User Guide MMS messages • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. •...
Page 50 User Guide MMS messages 2. Press the Menu key. 3. Click View Attachment. 4. Press the Menu key. 5. Click Add to Contacts. Save a media file from an MMS message In an MMS message, press the Menu key. 2. Click one of the following menu items: •...
Page 51: Message List Options
User Guide Message list options Stop receiving MMS messages when roaming In the device options, click MMS. 2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. 3. Press the Menu key. 4. Click Save. Block MMS messages In the device options, click MMS.
Page 52 5. Press the Menu key. 6. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list.
Page 53 Message list options Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. In a message list, press the Menu key. 2. Click Options.
Page 54 Message list options Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.
Page 55: Message Shortcuts
User Guide Message shortcuts Reset a blocked message counter In the device options, click Security Options. 2. Click Firewall. 3. Highlight a message type. 4. Press the Menu key. 5. Click Reset Count or Reset All Counts. Message shortcuts In a message •...
Page 56: S/Mime-Protected Messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Page 57 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.
Page 58 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the certificate chain.
Page 59 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 60 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 61 I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support...
Page 62: Pgp Protected Messages
You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Page 63 Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically.
Page 64 The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature.
Page 65 Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.
Page 66 Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 67: Message Troubleshooting
I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
Page 68: I Am Not Receiving Messages
I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 69 The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 70 Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics...
Page 71 Message troubleshooting If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
Page 72: Attachments
About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.
Page 73 User Guide Attachment basics Stop downloading an attachment In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link.
Page 74: Document Attachments
Open a password-protected .pdf file attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 75 User Guide Spreadsheet attachments View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 76: Media Attachments
User Guide Media attachments Media attachments View a list of pages in a multi-page .tif file attachment You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. In a multi-page .tif file attachment, press the Menu key.
Page 77: Vcard Contact Attachments
(.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Page 78: Attachment Shortcuts
Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Page 79: Camera And Video Camera
2. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the BlackBerry® device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your device to save more pictures.
Page 80: Camera And Video Camera Options
User Guide Camera and video camera options Play a media file, 83 Camera and video camera options Change the picture size The larger the picture, the more memory the picture requires. In the camera, press the Menu key. 2. Click Options. 3.
Page 81: Camera And Video Camera Shortcuts
User Guide Camera and video camera shortcuts Change options to compensate for different lighting conditions in pictures or videos In the camera or video camera, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To change the default flash mode for pictures, change the Default Flash Setting field. •...
Page 82: Camera And Video Camera Troubleshooting
Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
Page 83: Media
Transfer a file between your device and your computer in mass storage mode Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer.
Page 84: Download A Ring Tone
4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. In the media application, click a media type.
Page 85: Playing Media Files And Recording Voice Notes
User Guide Playing media files and recording voice notes 4. Click Download Images. Playing media files and recording voice notes Play a media file In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Note: To view other songs or videos while playing a song or video, press the Menu key.
Page 86: Record A Voice Note
4. Press the Menu key. 5. Click Save. Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry® device. In the media application, press the Menu key. 2. Click Options.
Page 87: Managing Media Files
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically.
Page 88 User Guide Managing media files 8. Click a song. 9. To add more songs, repeat steps 6 to 8. 10. Press the Menu key. 11. Click Save. Change a standard playlist In the media application, click Music. 2. Click Playlists. 3.
Page 89 5. Click Properties. Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. In the media application, press the Menu key.
Page 90: Viewing Pictures
User Guide Viewing pictures 4. Highlight a song, ring tone, video, or voice note. 5. Press the Menu key. 6. Click Rename. 7. Type a name for the file. 8. Click Save. Move a media file You can only move songs, ring tones, videos, or voice notes that you added. In the media application, press the Menu key.
Page 91: View Pictures As A Slide Show
User Guide Viewing pictures Use a picture as the Home screen background In the media application, click Pictures. 2. Click a category. 3. Highlight a picture. 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key.
Page 92: Managing Pictures
Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key.
Page 93 4. Click the folders that contain album art that you want to hide. Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry® device. In the media application, click Pictures.
Page 94: Media Card And Mass Storage Mode Options
About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry® device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both.
Page 95: Media Shortcuts
User Guide Media shortcuts To stop encrypting the files on a media card, change the Encryption Mode field to None. Related topics Set a device password, 206 Turn off media card support In the device options, click Memory. 2. Change the Media Card Support field to Off. 3.
Page 96: Media Troubleshooting
I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode.
Page 97 Media troubleshooting Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
Page 98: Browser
2. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider.
Page 99 User Guide Browser basics 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. On a web page, press the Menu key.
Page 100 User Guide Browser basics Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture On a web page, highlight or pause on a link or picture. 2.
Page 101: Browser Bookmarks
User Guide Browser bookmarks Viewing pictures and playing media files Play a song or video on a web page In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page In the browser, click a link for a song or video.
Page 102 User Guide Browser bookmarks 3. In the Auto Synchronize field, set how often the browser should check for updates to the web page. 4. In the Start time field, set the time of day when the browser should start checking for updates. 5.
Page 103: Web Feeds
User Guide Web feeds File a bookmark for a web page In the browser, press the Menu key. 2. Click Bookmarks. 3. Highlight a bookmark. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 7.
Page 104 If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB.
Page 105: Browser Options
User Guide Browser options File a web feed On a web page, press the Menu key. 2. Click Bookmarks. 3. Highlight a web feed. 4. Press the Menu key. 5. Click Move Bookmark. 6. Roll the trackball to the new location. 7.
Page 106 User Guide Browser options Change JavaScript options In the browser, press the Menu key. 2. Click Options. 3. Click Browser Configuration. 4. Select any of the following check boxes: • Support JavaScript • Allow JavaScript popups • Terminate slow running scripts 5.
Page 107 In the browser, press the Menu key. 2. Click Options. 3. Click Cache Operations. 4. Click Clear History. 5. Press the Escape key. About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.
Page 108: Browser Security
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name.
Page 109 Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only.
Page 110: Browser Push
About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available.
Page 111: Browser Shortcuts
• To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. • To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS Push check box.
Page 112: Browser Troubleshooting
I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using.
Page 113: Date, Time, And Alarm
• To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 6. Press the Menu key.
Page 114: Change The Clock Face
User Guide Change the clock face 5. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. In the clock, press the Menu key. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4.
Page 115: Turn On The Alarm
User Guide Turn on the alarm • To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. Turn on the alarm In the clock, press the Menu key. 2.
Page 116: Set The Timer
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.
Page 117: Personal Organizer
4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
Page 118: Delete A Contact
3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 119: Customizing Contacts
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Page 120: Mailing Lists
About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list In the contact list, press the Menu key.
Page 121: Multiple Contact Lists
About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 122: Contact List Options
User Guide Contacts 5. Click Save. Contact list options Sort contacts or tasks In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the Menu key. 6.
Page 123: Calendar
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 124: Schedule A Meeting
Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 125 Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 126: Respond To A Meeting Invitation
To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 127: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes.
Page 128: Calendar Options
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature.
Page 129 User Guide Calendar 2. Click Options. 3. Click General Options. 4. Change the Initial View field. 5. Press the Menu key. 6. Click Save. Change the default reminder time for calendar entries In a calendar, press the Menu key. 2. Click Options. 3.
Page 130 User Guide Calendar View tasks in a calendar In a calendar, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Show Tasks field to Yes. 5. Press the Menu key. 6. Click Save. Change the first day of the week In a calendar, press the Menu key.
Page 131: Multiple Calendars
About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device.
Page 132 User Guide Calendar 4. Change the Appointment Color field. 5. Press the Menu key. 6. Click Save. Change the calendar that reminds you of appointments In a calendar, press the Menu key. 2. Click Options. 3. Click a calendar. 4. Change the Display Reminders field. 5.
Page 133: Tasks
I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature, if the organizer did not enter the conference call information correctly, if the organizer set the meeting reminder time to None, or if the notification occurs more than 15 minutes before the meeting start time.
Page 134: Hide Completed Tasks
User Guide Tasks Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).
Page 135: Task List Options
User Guide Tasks • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. •...
Page 136: Memos
View the number of tasks or memos stored on your device In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Memos Memo basics Create a memo In the memo list, click Add Memo.
Page 137: Memo List Options
View the number of tasks or memos stored on your device In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Page 138: Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Page 139: Calculator
Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Page 140: Notification Profiles
Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off.
Page 141: Change A Notification Profile
User Guide Notification basics 11. To set notification options for another item, repeat steps 5 through 10. 12. Press the Menu key. 13. Click Save. Change a notification profile In the profile list, click Advanced. 2. Highlight a notification profile. 3.
Page 142: Led Notification
Related topics Legal notice, 247 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device.
Page 143: Custom Notification
Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list.
Page 144 User Guide Custom notification Change the order of notification profile exceptions In the profile list, click Advanced. 2. Highlight a notification profile exception. 3. Press the Menu key. 4. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception In the profile list, click Advanced.
Page 145: Notification Profile Troubleshooting
My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection.
Page 146: Typing
User Guide Typing Typing Typing basics Type a symbol Press the Symbol key. To view more symbols, press the Symbol key again. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü...
Page 147: Typing Input Methods
About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience.
Page 148: Switch Typing Input Methods
Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. In the device options, click Language.
Page 149: Spelling Checker
• To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Press the Menu key 3.
Page 150 Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the list that appears when you type.
Page 151: Custom Dictionary
About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are displayed in the list that appears when you type.
Page 152: Autotext
Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with...
Page 153 User Guide AutoText Create an AutoText entry In the device options, click AutoText. 2. Press the Menu key. 3. Click New. 4. In the Replace field, type the text to replace. 5. In the With field, perform one of the following actions: •...
Page 154: Typing Shortcuts
User Guide Typing shortcuts Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. •...
Page 155 User Guide Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackball.
Page 156: Language
Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. In the device options, click Language. 2. Change the Language field.
Page 157: Switch Typing Input Methods
4. Press the Menu key. 5. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. In the device options, click Language.
Page 158: Change The Shortcut For Switching Typing Input Languages
Continue to hold the Shift key and click a language. Change the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 159: Language Troubleshooting
Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator.
Page 160: Display And Keyboard
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting In the device options, click Screen/Keyboard.
Page 161: Set Owner Information
3. Press the Menu key. 4. Click Download Images. Set owner information When the flip is open and the device is locked, owner information appears on your BlackBerry® device screen. In the device options, click Owner. 2. Type your contact information.
Page 162: External Display
User Guide External display Change an application folder You can only rename application folders that you create. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Edit Folder. 4. Change the folder information. 5. Click Save. Move an application icon In the application list or in an application folder, highlight an application icon.
Page 163: Keyboard Options
User Guide Keyboard options 2. Perform one of the following actions: • To move between notifications, press the Volume keys. • To quickly show the text of a notification for a message, press the Right Convenience key. Change options for notifications on the external display When the flip is closed, notification for items such as new messages, phone calls, or calendar reminders, appears on the external display.
Page 164: Themes
Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side that you can use when the flip is open. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
Page 165: Accessibility Options
Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key.
Page 166 The notification details do not appear on the external display If your BlackBerry® device is locked or content protection is turned on, you receive notifications of new messages, phone calls, and calendar reminders, but the notification details, such as the sender and subject line in a message, do not appear on the external display.
Page 167: Search
Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 168: Search For Messages By Contact Or Subject
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. In a message list, highlight a message. 2. Press the Menu key.
Page 169: Organizer Data
Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for.
Page 170: Search Shortcuts
To stop a search, press the Escape key. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 171: Synchronization
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.
Page 172: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer.
Page 173: Manage Email Reconciliation Conflicts
About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager.
Page 174: Delete All Device Data
Delete all device data Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it.
Page 175 You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 176: Bluetooth Technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters).
Page 177 6. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. In the media application, click a media type.
Page 178: Bluetooth Technology Options
6. Press the Menu key. 7. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. In the device options, click Bluetooth. 2. Highlight a Bluetooth enabled device.
Page 179 In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. In the Device Name field, type a name for your BlackBerry® device. 5. Press the Menu key. 6. Click Save. Turn off Bluetooth connection notification In the device options, click Bluetooth.
Page 180: Bluetooth Profiles
This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software.
Page 181: Bluetooth Technology Troubleshooting
6. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. In the device options, click Bluetooth. 2. Press the Menu key.
Page 182 • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 183: Gps Technology
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
Page 184: Maps
User Guide Maps Maps Map basics Get directions On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. •...
Page 185 User Guide Map basics • To view a location for a contact, click From Contacts. • To view a location that you viewed recently, click the location. View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. On a map, press the Menu key.
Page 186: Navigation
User Guide Navigation 7. Edit the address information. 8. Press the Menu key. 9. Click Lookup Address. Navigation Zoom in to a direction on a route On a map, highlight a direction on a route. 2. Press the Menu key. 3.
Page 187 User Guide Maps bookmarks 2. Click Find Location. 3. Click Favorites. 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Edit. 7. Change the bookmark. 8. Press the Menu key. 9. Click Save. Delete a bookmark for a location or route On a map, press the Menu key.
Page 188: Map Options
User Guide Map options Map options Set the GPS receiver that you use to track your movement On a map, press the Menu key. 2. Click Options. 3. Change the GPS Source field. 4. Press the Menu key. 5. Click Save. Clear the map cache On a map, press the Menu key.
Page 189: Map Shortcuts
User Guide Map shortcuts 2. Click Hide Dashboard. To view the tracking information again, press the Menu key. Click Show Dashboard. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage.
Page 190: Maps Troubleshooting
Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Page 191: Blackberry Messenger
BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact.
Page 192: Groups
If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options.
Page 193: Conversations
Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list.
Page 194: Add An Emoticon
4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. In BlackBerry Messenger, during a conversation, press the Menu key.
Page 195: Prevent Conversations From Appearing In The Main Message List
2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the conversation group. In BlackBerry Messenger, in the conversation group, highlight a contact.
Page 196: Availability
2. Click End Conversation. Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click My Status.
Page 197: Receive Notification When A Contact Becomes Available
User Guide Availability Show when you are listening to an audio file In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No.
Page 198: Applications
Legal notice, 247 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen, highlight a third-party application.
Page 199: Receive A Device Password Prompt Before You Add An Application
BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software update is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen. The available update might be a complete software update or a partial software update only. If the available update is a complete software update, your BlackBerry device data is backed up and restored over the wireless network during the installation process.
Page 200: Update The Blackberry Device Software
Delete the previous version of the BlackBerry Device Software If you update your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually.
Page 201 My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Page 202: Wireless Network Coverage
Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital.
Page 203: Turn On Wireless Coverage Notification
Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider.
Page 204: Wireless Network Coverage Troubleshooting
User Guide Wireless network coverage troubleshooting 2. Click Services Status. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that you have turned on the connection to the wireless network. • If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.
Page 205: Power, Battery, And Memory
Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry® device.
Page 206: Format A Media Card
Best practice: Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry® device. To increase the amount of application memory, try deleting items that you do not need from your device. Consider the following guidelines: •...
Page 207 User Guide Best practice: Optimizing your device performance To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: • Reduce the amount of time that your device stores email messages and calendar entries. •...
Page 208: Security
About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen.
Page 209: Password Keeper
User Guide Password keeper • Change the Lock Handheld Upon Holstering field to Yes. • Change the Lock Handheld Upon Closing field to Yes. 3. Press the Menu key. 4. Click Save. Set a limit for device password attempts In the device options, click Password. 2.
Page 210 User Guide Password keeper Set criteria for randomly generated passwords In the password keeper, press the Menu key. 2. Click Options. 3. Set the random password fields. 4. Press the Menu key. 5. Click Save. View a password in the password keeper In the password keeper, click a password.
Page 211 User Guide Delete a password from the password keeper In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Delete. Change the password keeper password In the password keeper, press the Menu key. 2. Click Change Password. Copy a password In the password keeper, highlight a password.
Page 212: Encryption
About file encryption File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry® device. You can encrypt the files on your media card using an encryption key that your device generates, a device password, or both.
Page 213: About Encryption Keys
5. Click Save. Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. In the device options, click Security Options. 2. Click General Settings.
Page 214: Memory Cleaning
About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on.
Page 215: Certificates
User Guide Certificates • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 4.
Page 216 This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Page 217: Certificate Status
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. In the device options, click Security Options.
Page 218 • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers.
Page 219: Certificate Options
User Guide Certificates Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization.
Page 220: Certificate Shortcuts
8. Press the Menu key. 9. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store In the device options, click Security Options.
Page 221: Pgp Keys
User Guide PGP keys • To view personal certificates, press the Alt key and 9. • To view certificates for other people, press the Alt key and the period (.) key. • To view root certificates, press the Alt key and 1. •...
Page 222 This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 223 5. Click Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. In the device options, click Security Options.
Page 224 5. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server.
Page 225 9. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store In the device options, click Security Options.
Page 226: Certificate Servers
• Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type.
Page 227: Connection Options For Ldap Certificate Servers
Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server.
Page 228: Key Stores
5. Click Delete. Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • personal certificates (certificate and private key pairs) •...
Page 229: Change The Service That Your Device Uses To Download Certificates
Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 230: Smart Cards
Smart cards 5. Click Save. Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers In the device options, click Security Options.
Page 231: Import A Certificate From A Smart Card
About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field.
Page 232 Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields.
Page 233: Software Tokens
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Page 234: About Security Self-Tests
About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that...
Page 235 5. Click Save. Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. Remove and reinsert the battery.
Page 236 Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Page 237: Security Troubleshooting
Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 238 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password.
Page 239: Service Books And Diagnostic Reports
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry®...
Page 240: Run A Diagnostic Report
Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.
Page 241: I Cannot Run Or Submit A Diagnostic Report
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About.
Page 242: Brickbreaker
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
Page 243: Brickbreaker Scoring
User Guide BrickBreaker scoring BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 244: Submit A Score To The Brickbreaker High Score Web Site
User Guide Submit a score to the BrickBreaker high score web site 5. Click Save. Submit a score to the BrickBreaker high score web site In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site In BrickBreaker, press the Menu key.
Page 245 BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services.
Page 246 A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. mobile country code...
Page 247 A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects.
Page 248 User Guide Glossary virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security...
Page 249: Legal Notice
Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256.
Page 250 Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights.
Page 251 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 BlackBerry® Pearl™ 8230 smartphone model number: RCE21CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF...

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