Whirlpool WFW94HEX Technical Education page 33

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet
Door locked at end of
wash cycle.
Incorrect or wrong Check for proper water supply.
wash or rinse
temperatures
Warm* selection not
Not all settings and options are
available.
available for all cycles.
Load not rinsed
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
18
TROUBLESHOOTING (continued)
for assistance and to possibly avoid a service call.
Possible causes
Empty pockets and use garment bags
for small items.
Using cycles with a lower spin speed.
Washer not loaded as recommended.
The load may be out of balance.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4.5"
(114 mm).
Not using HE detergent or using too
much HE detergent.
Water remaining in washer after cycle.
Small items may have been caught in pump.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See
"Cycle Guide" for Load Size Recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
Use only HE detergent.
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
To remove extra suds, Select RINSE
Do not add detergent.
Select RINSE/ DRAIN & SPIN to remove any water remaining in
the washer. The washer door will unlock at the end of the drain.
Are hot and cold inlet hoses reversed?
Both hoses must be attached to both washer and faucet, and
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
See the "Cycle Guide" for the available settings and options for
each cycle.
Are hot and cold inlet hoses reversed?
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacture's directions based on load size and soil level.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the "Cycle
Guide" for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
3-16
Solution
Suds from regular detergent or using too
/DRAIN & SPIN.