Troubleshooting - Whirlpool WFW94HEX Technical Education

First try the solutions suggested here or visit our website at www.whirlpool.com/help First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience If you experience
Vibration or O -Balance Vibration or O -Balance
Vibration, rocking, or Vibration, rocking, or
Feet may not be in contact with the Feet may not be in contact with the
"walking" "walking"
Washer may not be level. Washer may not be level.
Load could be unbalanced Load could be unbalanced
or too large. or too large.
Noises Noises
Clicking or metallic Clicking or metallic
Door locking or unlocking. Door locking or unlocking.
noises noises
Objects caught in washer Objects caught in washer
drain system. drain system.
Gurgling or humming Gurgling or humming
Washer may be Washer may be
draining water. r r draining water.
Water Leaks Water Leaks
Check the following for Check the following for
Fill hoses not attached tightly. y y Fill hoses not attached tightly.
proper installation: proper installation:
Fill hose washers. Fill hose washers.
Drain hose connection. Drain hose connection.
Check household plumbing for leaks Check household plumbing for leaks
or clogged sink or drain. or clogged sink or drain.
Water or suds leaking Water or suds leaking
Not using HE detergent or using too Not using HE detergent or using too
from door or rear of from door or rear of
much HE detergent. much HE detergent.
cabinet cabinet
Residue on door glass. Residue on door glass.
Washer not performing as expected Washer not performing as expected
Load not completely Load not completely Water level not visible on door or Water level not visible on door or
covered in water. r r covered in water. does not cover clothes. does not cover clothes.

TROUBLESHOOTING

for assistance and to possibly avoid a service call. for assistance and to possibly avoid a service call.
Possible Causes Possible Causes
3-14
Solution Solution
must be level to operate properly. Jam nuts must be tight must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. against the bottom of the cabinet.
(19 mm) piece of plywood under your washer will reduce sound. (19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions. See "Level the Washer" in Installation Instructions.
Avoid tightly packing the load. Avoid washing single items. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jeans jacket with a Balance a single item such as a rug or jeans jacket with a
few extra items. few extra items.
Use Bulky k k Ite Use Bulky Item cycle for oversized, non-absorbent items y m cycle for oversized, non-absorbent items
not appropriate for Bulky Items cycle. See "Cycle Guide". not appropriate for Bulky Items cycle. See "Cycle Guide".
Item or load not suitable for selected cycle. See "Cycle Guide" Item or load not suitable for selected cycle. See "Cycle Guide"
and "Using Your Washer" in this Use and Care Guide. and "Using Your Y Y Washer" in this Use and Care Guide.
The door will lock unlock and lock again The door will lock unlock and lock again. You will hear three
clicks after pushing start. This is normal. clicks after pushing start. This is normal.
Empty pockets before washing. Loose items such as coins Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items. It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket. buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a humming sound with It is normal to hear the pump making a humming sound with
during the spin/drain cycles. during the spin/drain cycles.
Check that the drain hose is properly secured to drainpipe or Check that the drain hose is properly secured to drainpipe or
laundry tub. laundry tub.
Water can backup out of a clogged sink or drainpipe. Check Water can backup out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.) water pipes, and faucets.)
Only use HE detergent. Suds from regular detergents can Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer's di detergent and follow manufacturer's directions based on your
load requirements. load requirements.
Periodically clean the the underside of the glass window to Periodically clean the the underside of the glass window to
avoid potential leaks. avoid potential leaks.
This is normal for an HE front load washer. The washer senses load This is normal for an HE front load washer. r r The washer senses load
sizes and adds the correct amount of water for optimal cleaning. sizes and adds the correct amount of w
y y
k . Yo Y Y u will hear three
' rections based on your
f ater for opti r mal cleaning.