Whirlpool WFW94HEX Technical Education page 79

Direct drive fl washer
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DIAGNOSTICS & TROUBLESHOOTING (continued)
FOR SERVICE TECHNICIAN'S USE ONLY
TROUBLESHOOTING GUIDE (continued)
PROBLEM
WON'T DRAIN
INCORRECT WATER
TEMPERATURE
LEAKING
VIBRATION OR NOISE
POOR WASH
PERFORMANCE
Please reference
Use & Care Guide
POSSIBLE CAUSE
Drain hose installation
Plugged drain hose
Obstructions to drain pump
Harness connections
Drain pump problem
Water hose installation
No hot water dispensed
Heating element problem
Temperature sensor problem
Supply hose connections
Drain hose installation
Plugged drain hose
Overloading the washer
Internal hose connections
Check bellows
Shipping kit not removed
Washer not level
Floor stability
Rubber feet not installed
Leveling lock nuts not tightened
High-pitched noise
Spring/damper installation
Hardware
Oversuds
Incorrect water level
Clothes wet after cycle is complete
Load not rinsed
Not cleaning clothes
Fabric damage
Wrong option or cycle selection
6-3
CHECKS & TESTS
Check for proper drain hose installation. Make
sure it is not inserted more than 4.5" (113 mm).
Check drain hose for obstructions.
Check and clean drain filter for obstructions.
Check harness connections between CCU
and drain pump.
See TEST #8: Drain Pump.
Make sure inlet hoses are connected properly
and valves are turned on fully.
Ensure that household hot water is present
at tap. Minimum: 120°F (49°C)
See TEST #10: Heating Element.
See TEST #11: Temperature Sensor.
Check hose connections and damaged rubber
gasket due to over-tightening.
Check for proper drain hose installation.
Check drain hose for obstructions.
Overloading can partially push door open.
Check internal hose connections for leakage.
Remove, reposition, and reinstall the bellows.
Make sure bellows is not wrinkled.
Verify shipping bolts and spacers are removed.
Level washer per installation instructions.
Weak floors can cause vibration and walking
of the washer.
Install rubber feet on leveling legs.
Tighten leveling lock nuts.
May be caused by clogged inlet screens.
Disconnect hoses and clean screens.
Check for proper spring and damper placement
and installation.
Inspect panels for bending, warpage, or damage.
Check for loose hardware.
1. Verify use of HE detergent.
2. Excessive detergent usage.
3. Check drain hose and filter for obstructions.
See "WON'T FILL".
1. Single or tangled items in washer.
2. Oversuds (see above).
3. See "WON'T DRAIN", above.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. See TEST #6: Water Inlet Valves.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Refer customer to "Use & Care Guide".

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