Support Resources; Troubelshooting; About Data Backup; Data Migration - OWC THUNDERBAY 4 MINI Assembly Manual & User Manual

SUPPORT RESOURCES

3.1 Formatting
For additional formatting information, including instructions on how to format your ThunderBay 4 mini for Mac or
Windows, please visit:
3.2 Troubleshooting
Begin your troubleshooting by verifying that the power cable is connected to the OWC ThunderBay 4 mini and to
a power source. If the power cable is connected to a power strip, make sure that the power switch on the strip is
turned on. Then, verify that both ends of your cables are properly plugged into the computer and the enclosure.
If the device is still not working properly, try connecting to another computer or using another Thunderbolt cable.
Remember that the ThunderBay 4 mini needs an active data signal to remain on. If it is disconnected from the
computer, or if the computer goes to sleep or turns off, the ThunderBay 4 mini will go to sleep. If you are still
experiencing problems, please see Section 3.5 to contact Technical Support.

3.3 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of
your data: one copy on your OWC ThunderBay 4 mini and a second copy on either your internal drive or another
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption
while using the ThunderBay 4 mini is the sole responsibility of the user, and under no circumstances may OWC,
its parents, partners, and affiliates be held liable for loss of the use of data including compensation of any kind or
recovery of the data.
3.4 Online Resources
To access our online knowledge base, which includes topics like migrating your data from an old drive to a new
one, please visit:
www.owcdigital.com/faq

3.5 Contacting Technical Support

8am - 8pm (CT) Monday - Friday
9am - 4pm (CT) Saturday
(866) 692-7100 (North America only)
+1 (815) 338-4751 (International)
Live chat is available during normal business hours at:
www.owcdigital.com/support
Email support is available at:
www.owcdigital.com/support
OWC THUNDERBAY 4 MINI
www.owcdigital.com/format
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SUPPORT RESOURCES