Calling - Polycom 320 User Manual

Calling

Symptom
There is no dial tone.
Problem
Power is not correctly applied to
the SoundPoint IP 330/320
phone.
Dial tone is not present on one of
audio paths.
Troubleshooting Your SoundPoint IP 330/320 Phone
Corrective Action
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using PoE, have your system
administrator check that the switch is
supplying power to the phone.
Do one of the following steps:
• Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if dial tone is
present on other paths.
• If dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
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