Kyocera 6551ci Operation Manual page 473

Troubleshooting > Troubleshooting
Symptom
Cannot create Searchable
PDF file.
Cannot search a text that
you want to search on the
PDF file.
Cannot send via SMB.
Cannot find the machine
with WSD.
Cannot send via the e-mail.
Checkpoints
Is the proper language selected?
Can the texts on the original not be
recognized as texts, or is the PDF
creation time taken?
Have you set [OCR Text Recognition] in
[File Format]?
Are the texts of the scanned original
fainted or too light?
Is the background of the scanned
original too dark and the texts are
difficult to recognize?
Is the text or image on the back of the
original visible on the front?
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to [On]?
Has [Host Name] been entered
*1
properly?
Has [Path] been entered properly?
Has [Login User Name] been entered
*1*2
properly?
Has the same domain name been used for
[Host Name] and [Login User Name]?
Has [Login Password] been entered
properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the screen displaying Send error?
Did you search by specifying the
machine's IP address or host name?
Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Corrective Actions
Check the language to extract.
Check the following:
• The original orientation is correct.
• When setting the originals with the
mixed orientation at once, [On] is
selected for [Auto Image Rotation].
Set [OCR Text Recognition] in [File
Format].
Set [Density] to darker level.
Set [Background Density Adj.] to [On] or
[Manual] and manually adjust the
density lighter. Otherwise, set [Density]
to darker level.
Set [Prevent Bleed-through] to [On].
Connect the correct network cable
securely.
Configure the TCP/IP settings properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login user
name.
Delete the domain name and backslash
("\") from [Login User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send Error.
For security reasons, [HTTP] protocol is
set to [Off], and therefore you cannot
search by IP address or host name.
Check the limit value is entered to "E-
mail Size Limit" of [E-mail] setting in
Command Center RX and change the
value as necessary.
10-19
Reference
Page
page 6-67
page 6-67
page 6-67
page 6-22
page 6-22
page 6-30
page 6-31
page 2-6
page 8-43
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page 5-33
page 5-33
page 5-33
page 5-33
page 5-33
page 5-33
page 3-41
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page 10-32
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page 2-39