ENHANCED VISION Merlin Basic User Manual page 35

In the case that the end-consumer / original individual resells the Merlin BASIC within a 3 year time
period from original purchase date and the product is resold by a recognized manufacturer
representative, the Merlin BASIC warranty will default to the balance of what remains of the standard
3 year warranty (from original purchase date). The lifetime warranty would be void.
Consider the example below:
After one year Mary Smith's vision deteriorates past using the Merlin BASIC to assist her. She resells
the Merlin BASIC to a recognized Enhanced Vision manufacturer representative, and he/she then
sells the Merlin BASIC to Anne Clark. Anne Clark will receive a four-year warranty with the Merlin
BASIC (the amount left on a standard three year warranty).
Anne will need to complete and submit a warranty registration form, marking the box that she
is a "converted original owner" and provide the serial number for the product.
The 3-year and optional Lifetime product warranty does not cover the following:
1. Defects or damage from misuse, use in other than suggested manner, accident or neglect.
2. Defects or damage from improper operation, maintenance, installation, adjustment,
alterations or modification.
3. Defects from spills of food or liquid.
4. All plastic surfaces and all other externally exposed parts that are scratched or damaged due to
normal use.
5. Damage due to operating Merlin BASIC with equipment not supplied by Enhanced Vision.
6. Light bulbs that are not covered under warranty.
There are no other expressed or implied warranties accompanying this product.
Service process
We don't expect that you will need to have repairs on the Merlin BASIC but if you do, you will need
to send the unit to our warranty service center.
If warranty service is required, please call Enhanced Vision between 8 a.m. – 5 p.m. PST for a return
authorization number. Warranty repairs are not accepted without a return authorization number.
You may wish to keep your original packaging in case warranty service is required
Proof of purchase must be provided, bearing date of purchase, in order to receive warranty service
Purchaser is responsible and shall pay for shipment of products to Enhanced Vision for repair.
Enhanced Vision is responsible and shall pay for return shipment of repaired products back to
purchaser. Enhanced Vision reserves the right to use reconditioned and/or serviceable used parts for
warranty repairs.
Anyone using this product knowingly assumes certain risks, due to the need to utilize vision
enhancement devices.
Thank you for making enhanced Vision and Merlin BASIC your choice for better vision.
Warranty Statement
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