Grandstream Networks GXP-2000 User Manual
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Grandstream Networks GXP-2000 User Manual

Grandstream Networks GXP-2000 User Manual

Enterprise ip phone
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Grandstream Networks, Inc.
GXP-2000 User Manual
User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.0.0.3 (Rev. 1.0)
Grandstream Networks, Inc.
www.grandstream.com
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Summary of Contents for Grandstream Networks GXP-2000

  • Page 1 Grandstream Networks, Inc. GXP-2000 User Manual User Manual GXP-2000 Enterprise IP Phone For Firmware Version 1.0.0.3 (Rev. 1.0) Grandstream Networks, Inc. www.grandstream.com - 2 -...

  • Page 2: Table Of Contents

    3 PRODUCT OVERVIEW - 9 - 3.1 K - 10 - EATURES 3.2 H - 11 - ARDWARE PECIFICATION 4 USING GXP-2000 IP PHONE - 12 - 4.1 G - 12 - ETTING AMILIAR WITH 4.2 G - 13 - ETTING...
  • Page 3 Grandstream Networks, Inc. GXP-2000 User Manual 5.3 C - 39 - ONFIGURATION THROUGH ENTRAL ROVISIONING ERVER 6 FIRMWARE UPGRADE - 41 - 6.1 U HTTP - 41 - PGRADE THROUGH 6.2 U TFTP - 41 - PGRADE THROUGH 7 RESTORE FACTORY DEFAULT SETTING...

  • Page 4: Welcome

    SIP industry standard and can interoperate with many other SIP compliant devices and software on the market. Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet Telephony Conference and Expo. This document is subject to changes without notice. The latest electronic version of this user manual can be downloaded from the following location: http://www.grandstream.com/user_manuals/GXP2000.pdf...

  • Page 5: Installation

    2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable 2.2 Connecting Your Phone Following is the backside of GXP-2000, each connection port are labeled with the name in the following table: LAN+PoE POWER HEADSET...

  • Page 6: Wall Mount

    10/100 Switch port for connecting PC POWER 5V power port HEADSET 3.5mm Headset port 2.3 Wall Mount GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the GXP-2000 main body: Wall Mount hole Bottom Wall Mount hole User can simply place the device against the wall with two holes placed to the fixed hanger position on the wall.

  • Page 7: Safety Compliances

    Grandstream Networks, Inc. GXP-2000 User Manual After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the slot with the extension up for handset holding.

  • Page 8: Product Overview

    Grandstream Networks, Inc. GXP-2000 User Manual Product Overview GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in general household. The following photo illustrates the appearance of a GXP- 2000 IP phone. Front View...

  • Page 9: Key Features

    GXP-2000 User Manual 3.1 Key Features Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone features market leading superb sound quality and rich functionalities at mass-affordable price.

  • Page 10: Hardware Specification

    • Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn from either spare line or data line. Note: GXP-2000 will use power from power adapter whenever it is plugged in. • Support Headset which will auto switch to Headset when plugged in •...

  • Page 11: Using Gxp-2000 Ip Phone

    Using GXP-2000 IP Phone 4.1 Getting Familiar with LCD GXP-2000 phone has a numeric LCD of 64(rows) x 131 (columns) in pixels. Here is the display when all segments illuminate: The LCD is equipped with a backlight. When the phone is configured properly and in the normal idle state, the backlight is off.

  • Page 12: Getting Familiar With Keypad

    Grandstream Networks, Inc. GXP-2000 User Manual Handset and Speakerphone Volume Icons: 0-7 scales to adjust handset / speakerphone volume Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser Time Icon: AM for the morning PM for the afternoon 4.2 Getting Familiar with Keypad...
  • Page 13 Grandstream Networks, Inc. GXP-2000 User Manual GXP-2000 phone has 35 key buttons: Key Button Key Button Definitions 4 Line keys with LED, can be extended to 11 Lines with LINE1-LINE4 the used of 7 Keys on the right SPEED DIAL/...

  • Page 14: Making And Answering Phone Calls

    Handset cradle. 4.3.2 Lines and Calls By default, GXP-2000 support 4 lines with LED and they can be extended up to 11 lines. A LINE is defined “ACTIVE” when it is making or receiving a call, and its corresponding LINE LED in solid RED.
  • Page 15 Grandstream Networks, Inc. GXP-2000 User Manual • Once pressed, the dialed number will be displayed on the LCD as the corresponding DTMF tone played out. • If the “SEND” button is not pressed, the phone will wait for about 5 seconds before initiating the call.
  • Page 16 Grandstream Networks, Inc. GXP-2000 User Manual The rule of thumb to remember these encoding is: “a” is the first letter on button “1” so its encoding is “11”. “b” is the 2 letter on button “1” and its encoding is “12”. “c” is the 3 letter on button “1”...

  • Page 17: Answering Incoming Calls

    4.3.7 Call Waiting and Switch between Calls GXP-2000 can support up to 11 Lines, thus, user can put an active call on Hold and automatically switch to the other line for making or answering calls. When receiving second or more incoming calls, besides playing stutter Call Waiting tone, GXP-2000 will pick up the next available LINE as described in section 4.3.2.

  • Page 18: Checking Message And Message Waiting Indication

    ACTIVE LINE on HOLD. 4.3.9 Checking Message and Message Waiting Indication Pressing MSG button will trigger GXP-2000 to call the pre-configured voicemail server number. The MWI (Message Waiting Indicator) LED will flash in red in three quarter of a second when voicemail server sent message waiting info to GXP-2000.

  • Page 19: Call Features

    Grandstream Networks, Inc. GXP-2000 User Manual 4.4 Call Features Following table shows the call features of GXP-2000 series phone. Call Features Block Caller ID (for all subsequent calls) Send Caller ID (for all subsequent calls) Block Caller ID (per call)

  • Page 20: Configuration Guide

    Grandstream Networks, Inc. GXP-2000 User Manual Configuration Guide 5.1 Configuration with Keypad When the phone is on-hook, press the MENU button to enter MENU state. When the phone goes off-hook or a call comes in, the phone automatically exits the MENU state and prepares for the call.
  • Page 21 Grandstream Networks, Inc. GXP-2000 User Manual Menu Item Menu Functions Display “[5] DNS Server ” Press Menu to display the DNS address Enter new DNS address if DHCP is OFF Press ‘↓’ or ’↑’ to exit Press Menu to (save and) exit Must recycle power to take effect Display “[6] TFTP Server...
  • Page 22 Grandstream Networks, Inc. GXP-2000 User Manual Menu Item Menu Functions Display “[9] Firmware Version” Press Menu to display the code releases Press ‘↓’ or ’↑’ to browse line 1 “b 2005-03-15” – date: boot code 2 “ 1. 0. 0.3” – version: boot code 3 “P 2005-03-15”...

  • Page 23: Configuration With Web Browser

    5.2 Configuration with Web Browser GXP-2000 series IP phone has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow a user to configure the IP phone through a Web browser such as Microsoft’s IE.

  • Page 24: End User Configuration

    Grandstream Networks, Inc. GXP-2000 User Manual 5.2.2 End User Configuration Once this HTTP request is entered and sent from a Web browser, the GXP-2000 will respond with the following login screen: Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc. 2004 The password is case sensitive and the factory default password for End User is an empty string.
  • Page 25 " GMT-5:00 (US Eastern Time, New York)" Daylight Yes (if set to Yes, display time will be 1 hour ahead of Savings Time: normal time) Year-Month-Day Date Display Month-Day-Year Format: Day-Month-Year Update All Rights Reserved Grandstream Networks, Inc. 2004, 2005 - 26 -...
  • Page 26 LAN it is connected. • To use the PPPoE feature the PPPoE account settings need to be set. The GXP-2000 will attempt to establish a PPPoE session if any of the PPPoE fields is set. • If Static IP mode is enabled, then the IP address, Subnet...
  • Page 27 This field shows whether the PPPoE connection is enabled or not. PPPoE Link Up This field shows what kind NAT the GXP-2000 is connected to Detected NAT Type via its WAN port. It is based on STUN protocol. - 28 -...

  • Page 28: Advanced User Configuration

    Advanced User is “admin”. Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc. 2004 Advanced User configuration includes not only the end user configuration, but also advanced configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration.

  • Page 29: Outbound Proxy

    Grandstream Networks, Inc. GXP-2000 User Manual Grandstream Device Configuration STATUS BASIC SETTINGS ADVANCED SETTINGS (purposely not displayed for security Admin Password: protection) SIP Server: sip.mycompany.com (e.g., sip.mycompany.com, or IP address) (e.g., proxy.myprovider.com, Outbound Proxy: address, if any) SIP User ID:...
  • Page 30 Grandstream Networks, Inc. GXP-2000 User Manual Layer 2 QoS: 802.1Q/VLAN Tag 802.1p priority value (0-7) Use DNS SRV: User ID is phone number: SIP Registration: Unregister On Reboot: (in minutes. default 1 hour, max 45 days) Register Expiration: Yes (use "Yes" only if proxy supports 484...
  • Page 31 3, used if incoming caller ID is Yes (caller ID will be blocked if set to Yes) Send Anonymous: Yes (configuration update via keypad is disabled Lock keypad if set to Yes) update: Update All Rights Reserved Grandstream Networks, Inc. 2004, 2005 - 32 -...
  • Page 32 SIP service subscriber’s name which will be used for Caller ID display Preferred The GXP-2000 supports up to 7 different Vocoder types including Vocoder G.711 A-/U-law，G.723.1, G.726, G.728, G.729A/B, iLBC. Depending on the product model, some of these Vocoders may not be provided in standard release.
  • Page 33 SDP message of an INVITE request will be 20ms. If the configured voice frames per TX exceeds the maximum allowed value, the GXP-2000 will use and save the maximum allowed value for the corresponding first vocoder choice. The maximum value for PCM is 10(x10ms) frames;...
  • Page 34 “No”, this “#” key will then be included as part of the dial string to be sent out. Local SIP port This parameter defines the local SIP port the GXP-2000 will listen and transmit. The default value for FXS port is 5060. The default value for FXO port is 5062.
  • Page 35 Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be omitted if using default port 80. Note: If Auto Upgrade is set to No, GXP-2000 will only do HTTP download at boot up.
  • Page 36 GXP-2000 to check the HTTP server for firmware upgrade or configuration in the defined period of days. When set to No, GXP-2000 will only do HTTP download at boot up. Voice Mail User When configured, user will be able to dial voice mail server by pressing “MSG”...

  • Page 37: Saving The Configuration Changes

    STATUS BASIC SETTINGS ADVANCED SETTINGS Your configuration changes have been saved. They will take effect on next reboot. All Rights Reserved Grandstream Networks, Inc. 2004 User is recommended to power cycle the IP phone after seeing the above message. - 38 -...

  • Page 38: Rebooting The Phone From

    Grandstream GXP-2000 can be automatically configured from a central provisioning system. When GXP-2000 boots up, it will send TFTP or HTTP request to download configuration files, there are two configuration files, one is “cfg.txt” and the other is “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXP-2000.
  • Page 39 Grandstream provides a licensed provisioning system called GAPS that can be used to support automated configuration of GXP-2000. To enable this feature on the GXP-2000, a user just needs to enter the IP address of the GAPS server in the TFTP server field of the configuration screen, or enter the HTTP provisioning Server URL in the HTTP Upgrade Server field.
  • Page 40 To configure the TFTP server via the Web configuration interface, open up your browser to point at the IP address of the GXP-2000. Input the admin password to enter the configuration screen. From there, enter the TFTP server address in the designated field towards the bottom of the configuration screen.
  • Page 41 TFTP checking is only performed during the initial power up. If the configured TFTP server is found and a new code image is available, the GXP-2000 will attempt to retrieve the new image files by downloading them into the GXP-2000’s SRAM. During this stage, the GXP-2000’s LEDs will blink until the checking/downloading process is...

  • Page 42: Restore Factory Default Setting

    Grandstream Networks, Inc. GXP-2000 User Manual Restore Factory Default Setting Warning !!! Restore the Factory Default Setting will DELETE all configuration information of the device. Please backup or print out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your service provider.

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