Grandstream Networks GXP Series User Manual
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Grandstream Networks GXP Series User Manual

Grandstream Networks GXP Series User Manual

Gxp series enterprise ip phones
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Grandstream Networks, Inc.
GXP Series Enterprise IP Phones
Grandstream Networks, Inc.
Page 1 of 43
GXP User Manual
Firmware 1.2.4.3
Last Updated: 09/2010

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Summary of Contents for Grandstream Networks GXP Series

  • Page 1 Grandstream Networks, Inc. GXP Series Enterprise IP Phones Grandstream Networks, Inc. Page 1 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 2: Table Of Contents

    Table 3: GXP Product Models ......................8   Table 4: GXP Comparison Guide ....................9   Table 5: GXP Key Features in a Glance ..................9   Grandstream Networks, Inc. Page 2 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...
  • Page 3 4. S CREENSHOT OF DVANCED ONFIGURATION 5. S SIP A CREENSHOT OF CCOUNT ONFIGURATION 6. S CREENSHOT OF AVED ONFIGURATION HANGES 7. S CREENSHOT OF EBOOT Grandstream Networks, Inc. Page 3 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 4: Gxp User Manual

    Welcome Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio quality, ease of use, expandability, and broad interoperability with 3 party SIP platforms.

  • Page 5: Installation

    GXP–2000 supports two (2) extension units, providing up to 112 additional programmable extensions. Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence. GXP–2000 Extension package contains: Grandstream Networks, Inc. Page 5 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 6: Figure 1: Connecting The Gxp-2000 And The Gxp-Extension

    PS2 cable. The GXP2000 will automatically reboot and power up the GXP Extensions. Grandstream recommends, though not required, to use a separate power supply with the second GXP Ext. NOTE: should your system lose power, please unplug your devices and power up the GXP–2000 first.

  • Page 7: Safety Compliances

    If you purchased your GXP from a reseller, please contact the company where you purchased your phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product.

  • Page 8: Product Overview

    PoE Supported GXP2010 is a key system SIP phone. It features: Four lines Eighteen programmable hard keys GXP-2010 Three XML programmable soft keys PoE Supported Grandstream Networks, Inc. Page 8 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 9: Table 4: Gxp Comparison Guide

    (for up to 5 parties depending on model), mute, message, Do-not-disturb, phone book, intercom/paging. Custom down-loadable ring-tones, SRTP, multi-language support and Advanced Functionality XML enabled, adjustable positioning angles, wall mountable, AES encryption. Grandstream Networks, Inc. Page 9 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 10: Table 6: Gxp Hardware Specifications

    (1.91lbs) (2.44lbs) (1.81lbs) (3.64lbs) (1.37lbs) ° ° 32 –104 F/ 0 – 40 Temperature 10% – 90% (non-condensing) Humidity FCC / CE / C-Tick Compliance Grandstream Networks, Inc. Page 10 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 11: Table 7: Gxp Technical Specifications

    Support side tone Adaptive jitter buffer control and packet delay & loss concealment Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), support Telephony Grandstream Networks, Inc. Page 11 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...
  • Page 12 Support customizable idle screen via downloading XML by HTTP/TFTP Server Features DIGEST authentication and encryption using MD5 and MD5-sess, SRTP, SIP over TLS Security (pending) Grandstream Networks, Inc. Page 12 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 13: Using The Gxp Sip Enterprise Phone

    • CALL RETURN Calls the phone that called/tried to call your phone last. • Redials the last number REDIAL • Hangs up phone END CALL Grandstream Networks, Inc. Page 13 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 14: Table 9: Lcd Icons

    OFF when the speakerphone is off ON when the speakerphone is on DND Icon: ON when the “do not disturb” is activated Activate by pressing MUTE/DEL button once Grandstream Networks, Inc. Page 14 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...
  • Page 15 Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. Page 15 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 16: Table 10: Gxp Keypad Buttons

    Press HEADSET key to answer/hang up phone calls while using headset. It also allows user to toggle between headset and speaker. Not available on HEADSET GXP2000. Turn intercom function on/off INTERCOM Brings phonebook on screen Grandstream Networks, Inc. Page 16 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 17: Making Phone Calls

    Handset, Speakerphone and Headset Mode The GXP series phones allow you make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch between the handset and the speaker by pressing the speaker key. For headsets to operate, the user must plug the headset to an RJ22 or 2.5mm port on the phone, which allows...

  • Page 18: Speed Dial

    Speed Dial The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension. Grandstream Networks, Inc. Page 18 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 19: Making Calls Using Ip Addresses

    NOTE: If you have a SIP Server configured, a Direct IP-IP still works. If you are using STUN, the Direct IP- IP call will also use STUN. Configure the “Use Random Port” to “NO” when completing Direct IP calls. Grandstream Networks, Inc. Page 19 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 20: Answering Phone Calls

    ACTIVE LINE on HOLD. Once the second call is established, press “TRANSFER (or TRNF)” key then the LINE button of the waiting line to transfer the call. Hang up the phone call after “Transfer Successful” is displayed in the screen. Grandstream Networks, Inc. Page 20 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 21: Way Conferencing

    To check which line account has a message 1) press the message button (this always checks the primary account), 2) check each line for stutter tone or 3) check missed calls using the menu. Grandstream Networks, Inc. Page 21 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 22: Call Features

    Dial “*92” for a dial tone. Dial the forwarding number followed by “#”. Wait for a dial tone. Hang up. LCD will display “Call FWD Activated”. Cancel Delayed Call Forward Dial “*93” for a dial tone, then hang up. Grandstream Networks, Inc. Page 22 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 23: Customized Lcd Screen & Xml

    USTOMIZED CREEN Grandstream GXP Series phones support both simple and advanced XML applications: 1) XML Custom Screen, 2) XML Downloadable Phonebook and 3) Advanced XML Survey Application. For more information on how to create a downloadable XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP-1200/GXP-2010/GXP2020, please visit our website at: http://www.grandstream.com/support/gxp_series/general/gxp_support.html...
  • Page 24 Press ‘←’ to return to the main menu. Press Menu button to reboot the device Reboot Display “Exit” Press Menu button to exit the menu Exit from this menu. Exit Grandstream Networks, Inc. Page 24 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 25: Figure 3: Keypad Gui Flow

    Enable WDT Firmware Back Back Server Config Server Upgrade Via Diagnostic Mode Layer 2 QoS Keypad/LED Diagnostic 802.1Q/VLAN Tag Priority value Reset Vlan Config Back Grandstream Networks, Inc. Page 25 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 26: Configuration Via Web Browser

    Advanced Settings: To set advanced network settings, codec settings and XML configuration settings. • Account X: To configure each of the SIP accounts. • EXT X: To configure setting on extension module Grandstream Networks, Inc. Page 26 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 27: Table 13: Device Configuration - Status

    2. Static IP mode: configure all of the following fields: IP address, Subnet Mask, Default Router IP address, DNS Server 1 (primary), DNS Server 2 (secondary). These fields are set to zero by default. Grandstream Networks, Inc. Page 27 of 43 GXP User Manual Firmware 1.2.4.3...
  • Page 28 This option applies to GXP280/GXP285/GXP1200/GXP2000 only. Choose to display clock or date on LCD. This option applies to GXP-280/GXP- Display Clock instead of 1200/GXP-2000 only. Date Grandstream Networks, Inc. Page 28 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...
  • Page 29 User will also need to press the HEADSET key while phone is idle. The headset icon will appear on the idle LCD screen. NOTE: This is not available for GXP2000 Grandstream Networks, Inc. Page 29 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 30: Table 15: Advanced Settings

    G.729. If set to “Yes”, when silence is detected, a small quantity of VAD packets (instead of audio packets) will be sent during the period of no talking. If set to “No”, this feature is disabled. Grandstream Networks, Inc. Page 30 of 43 GXP User Manual Firmware 1.2.4.3...
  • Page 31 The GXP has a patent dynamic jitter buffer handling algorithm. The jitter buffer range is 20 ~ 200 ms. Grandstream recommends using the default settings provided. Grandstream does not recommend adjusting these parameters if you are an average user.
  • Page 32 Flash memory. Note: Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade. Please do NOT interrupt the TFTP upgrade process (especially the power supply) as this will damage the device.
  • Page 33 The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: GS_LOG: [device MAC address][error code] error message 02:40:38 192.168.1.14 GS_LOG: example: [00:0b:82:00:a1:be][000]. Ethernet link is up. Grandstream Networks, Inc. Page 33 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...
  • Page 34 Public Mode GXP2020. This feature is designed specifically to support the Call Queue feature implemented on Grandstream’s GXE5024 or GXE5028. If set to ‘Yes’, this feature will allow other call queue agents to login/logout using their own login name and password on the same phone. When enabled, all other accounts will not be active.
  • Page 35 Headset TX gain (dB) Default is 0dB Increases the selected headset’s (2.5mm or RJ22) RX gain by + or – 6dB. Headset RX gain (dB) Default is 0dB Grandstream Networks, Inc. Page 35 of 43 GXP User Manual Firmware 1.2.4.3 Last Updated: 09/2010...

  • Page 36: Table 16: Sip Account Settings

    SIP service subscriber’s Authenticate ID used for authentication. It can be Authenticate ID identical to or different from SIP User ID. Grandstream Networks, Inc. Page 36 of 43 GXP User Manual Firmware 1.2.4.3...
  • Page 37 SIP server to keep the “hole” on the NAT open. Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting Indication SUBSCRIBE for MWI: will be sent periodically. Grandstream Networks, Inc. Page 37 of 43 GXP User Manual Firmware 1.2.4.3...
  • Page 38 Caller Request Timer, Callee Request Timer, and Force Timer. As a Caller, select UAC to use the phone as the refresher, or UAS to use the UAC Specify Refresher Callee or proxy server as the refresher. Grandstream Networks, Inc. Page 38 of 43 GXP User Manual Firmware 1.2.4.3...
  • Page 39 “Choice 1”. Similarly, enter the last Vocoder in this list by choosing the appropriate option in “Choice 8”. Enable SRTP mode based on selection. Default is No. SRTP Mode Grandstream Networks, Inc. Page 39 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 40: Saving The Configuration Changes

    After the user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. EBOOTING THE...

  • Page 41: Software Upgrade & Customization

    Grandstream recommends completing firmware upgrades in a controlled LAN environment whenever possible. No Local TFTP/HTTP Server For users who do not have a local TFTP/HTTP server, Grandstream provides a HTTP server on the public Internet for users to download the latest firmware upgrade automatically. Please check the...

  • Page 42: Configuration File Download

    60 minutes) to have the devices periodically check for upgrades at pre- scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time. Grandstream Networks, Inc. Page 42 of 43 GXP User Manual Firmware 1.2.4.3...

  • Page 43: Restore Factory Default Setting

    Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider.

This manual is also suitable for:

Gxp-280Gxp-285Gxp-2020Grandstream gxp-2000Grandstream gxp-1200Grandstream gxp-2010

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