Grandstream Networks GXP 2000 Series User Manual
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Grandstream Networks GXP 2000 Series User Manual

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Red Road Telecom
Telephone User's Guide
Grandstream GXP 2000 Series


v2.0
© 2008 Red Road Telecom, LLC

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Summary of Contents for Grandstream Networks GXP 2000 Series

  • Page 1 Red Road Telecom Telephone User’s Guide Grandstream GXP 2000 Series 
 v2.0 © 2008 Red Road Telecom, LLC...

  • Page 2: Table Of Contents

    Contents Line Keys ...................... Programmable Keys ..................Display ......................Answering a Call ....................Not Answering A Call ..................Placing a Call ....................Transfer A Call ....................Transfer Using Transfer Key ................Blind Transfer ................... Attended Transfer ..................Transfer Using * Key ..................

  • Page 3: Line Keys

    Line Keys There are 3-6 LINE keys across the top of your phone, or along the left side of the screen depending on your phone model. These keys are used to get a new dial tone when you have a call in progress and want to transfer it or put it on hold and make another call.

  • Page 4: Answering A Call

    Answering a Call When your extension is ringing, simply pick up the handset or press the SPEAKER key to answer the call. To pick up a call that is ringing on another phone, if you have a programmed key for that phone it will be blinking red.

  • Page 5: Attended Transfer

    Attended Transfer Press an available LINE button. The caller’s LINE key is blinking. The phone display shows the caller on hold. You hear dial tone. Press the key for the extension to which you are transferring, or dial the number and press SEND or Dial.

  • Page 6: Park Call

    Park Call With a “live” call on your phone, press the transfer button, and then press one of the available (green) PARK buttons. Retrieve a Parked Call Press any parked (blinking red) PARK button. Page To page any single extension, dial * followed by the extension number. Wait for a beep and then speak –...

  • Page 7: Missed Calls

    When you press this button, the system will cycle through only those modes that you have defined. If you have a schedule as well as all three modes defined, the selections in order will be: Day Mode, Break Mode, Night Mode, Automatic Mode. Missed Calls When your phone display reports missed calls, you can press the UP arrow or "Missed Calls"...

  • Page 8: Mobile Extension

    GREEN: Agent is logged in BLINKING RED: Agent has taken a call from the queue. You can call the other agent by pressing the button. This will dial the other agent regardless of whether she is logged in or out. Mobile Extension If you have the Mobile Extension feature on your phone, it works a little differently when you are a Call Center agent.

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