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Grandstream Networks GXP-2000 User Manual

Enterprise ip phone for firmware version 1.1.1.14
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User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.1.1.14
Grandstream Networks, Inc.
www.grandstream.com

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  • Page 1 User Manual GXP-2000 Enterprise IP Phone For Firmware Version 1.1.1.14 Grandstream Networks, Inc. www.grandstream.com...

  • Page 2: Table Of Contents

    GXP2000 Extension Board ..................7 Safety Compliances....................9 Warranty .......................9 3 Product Overview......................11 Key Features.......................12 Hardware Specification ..................13 4 Using GXP-2000 IP Phone ...................15 4.1 Getting Familiar with LCD ..................15 Getting Familiar with Keypad................16 GUI Menu Chart....................18 Making and Answering Phone Calls..............18 4.4.1 Handset, Speakerphone and Headset Mode ..........18...
  • Page 3 5 Configuration Guide......................24 5.1 Configuration with Keypad..................24 Configuration with Web Browser ..............27 5.2.1 Access the Web Configuration Menu ............27 5.2.2 End User Configuration................27 5.2.3 Advanced User Configuration..............35 5.2.4 Saving the Configuration Changes ..............49 5.2.5 Rebooting the Phone from Remote .............50 5.3 Configuration through Central Provisioning Server...........50 Firmware Upgrade ....................52 6.1 Firmware Upgrade through TFTP/HTTP ..............52...

  • Page 4: Welcome

    SIP industry standard and can interoperate with many other SIP compliant devices and software on the market. Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet Telephony Conference and Expo. This document is subject to changes without notice. The latest electronic version of this user manual is available for download from the following location: http://www.grandstream.com/user_manuals/GXP2000.pdf...

  • Page 5: Installation

    2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable 2.2 Connecting Your Phone Following is a backside picture of GXP-2000; each connection port is labeled with the name in the following table: HEADSE LAN+PoE POWER...

  • Page 6: Wall Mount

    10/100 Switch port for connecting PC POWER 5V power port HEADSET 3.5mm Headset port 2.3 Wall Mount GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the GXP-2000 main body: Wall Mount hole Bottom Wall Mount hole User can simply place the device against the wall with two holes placed to the fixed hanger position on the wall.

  • Page 7: Gxp2000 Extension Board

    After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the slot with the extension up for handset holding.
  • Page 8 The GXP2000 will boot up first, and all LED indicators on GXP2000 will be solid on for a while; the status light at the top right corner of the extension board will blink in red; and then all of the LED indicators on the extension board will flash three times; and then the status light at the top right corner of the extension board will turn to solid green.

  • Page 9: Safety Compliances

    GXP-2000 and will void the manufacturer warranty. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
  • Page 10 Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of Grandstream Networks, Inc.

  • Page 11: Product Overview

    3 Product Overview GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in residential household. The following photo illustrates the appearance of a GXP-2000 IP phone. Front View Back View...

  • Page 12: Key Features

    3.1 Key Features Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone features market leading superb sound quality and rich functionalities at mass-affordable price.

  • Page 13: Hardware Specification

    3.2 Hardware Specification The table below describes the hardware specification of GXP-2000: Model GXP-2000 LAN interface 2xRJ45 10/100Base-T with PoE (802.3af) Power over Ethernet IEEE 802.3af standard, can draw power from both spare lines or signal lines from Ethernet Headset Jack 3.5mm Headset port...
  • Page 14 As show in the schema, the left side is pin assignment for a RJ11 interface headset; while the right side is showing a normal 3.5mm headset plug. A 3.5mm to 2.5mm plug converter is required if user want to user normal 2.5mm cell phone headset. The plug converter can be purchased from any electronics department store like Radio Shack.

  • Page 15: Using Gxp-2000 Ip Phone

    4 Using GXP-2000 IP Phone 4.1 Getting Familiar with LCD GXP-2000 phone has a numeric LCD of 64(rows) x 131 (columns) in pixels. Here is the display when all segments illuminate: The LCD is equipped with a backlight. When the phone is configured properly and in the normal idle state, the backlight is off.

  • Page 16: Getting Familiar With Keypad

    Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser Time Icon: AM for the morning PM for the afternoon 4.2 Getting Familiar with Keypad Message Waiting Indicator Line 1-4 Keys Menu Keys Speed Dial / Configurable line indicators Mute/Delete Message...
  • Page 17 GXP-2000 phone has 35 key buttons: Key Button Key Button Definitions 4 Line keys with LED, can be extended to 11 Lines with the use of LINE1-LINE4 7 Speed Dial Keys on the right 7 Multi-functional keys with LED that can be configured to use for...

  • Page 18: Gui Menu Chart

    “BROADVOICE”. When LINE4 is pressed, user will hear dial tone and see “PBX”. For outgoing calls, GXP-2000 will pick up the LINE pressed, which will be lit up in solid red color. User can switch the dialing account before dialing any digits by pressing the same LINE button one or more times.

  • Page 19: Making Calls

    A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE LED is lit up in solid RED. 4.4.3 Making Calls There are many ways to make phone calls: 1. Make Handset/SPEAKER/Headset off hook, or press the available LINE key to select a SIP account, the corresponding LINE LED will light up in solid red.

  • Page 20: Receiving Calls

    “HOLD” by pressing another available LINE for making or receiving other phone calls. 4.4.7 Call Waiting and Switch between Calls GXP-2000 can support up to 11 Lines, user can switch to another line for making or answering calls by pressing the line button, and automatically put an ACTIVE call on Hold.

  • Page 21: 3-Way Conferencing

    4.4.10 Checking Message and Message Waiting Indication When GXP-2000 is on-hook, pressing the MSG button will trigger the phone to call the VM Server (VMS) configured for the primary account. If a line/account is selected first, it dials the VMS configured for that account.

  • Page 22: Multi-Functional Button/Extensional Board

    4.4.12 Multi-functional Button/Extensional board 4.4.12.1 Speed Dial The seven Multi-functional buttons can be configured for speed dial function. A vertical rectangle pad on the keypad is provided to label Speed Dial numbers. Pressing the speed dial button will automatically initiate a call to the destination extension. Note: •...

  • Page 23: Customized Idle Screen

    GXP-2000 supports the feature that allows customer to customize the idle LCD screen display. Please send email to support@grandstream.com for detailed information. 4.7 XML phone book downloading GXP-2000 supports the feature that allow the user to download XML phone book. Please send email to support@grandstream.com for detailed information.

  • Page 24: Configuration Guide

    5 Configuration Guide 5.1 Configuration with Keypad When the phone is on-hook, press the MENU button to enter MENU mode. When the phone goes off- hook or a call comes in, the phone automatically exits the MENU state and prepares for the call. Here are the Menu options supported: Menu Functions Display “Call History”...
  • Page 25 Menu Functions Display “Preference” Press Menu button to enter this sub menu including “Do NOT Disturb” or “Ring Tone” or “Ring Volume” or “Download SCR XML” or “Erase Custom SCR” or “Back” DND (Do NOT Disturb) function could be turned on or off in the “DO NOT Disturb” menu. Choose different ring tones you prefer in the “Ring Tone”...
  • Page 26 Menu Functions Display “Ring Volume” Press Menu button to hear the selected ring volume, press ‘ ’ or ’ ’ to hear and adjust the ring tone volume. Press Menu button to select and exit, take effect immediately. Display “Ethernet Loopback” Press Menu button to enter this mode A cross Ethernet cable is needed for the test.

  • Page 27: Configuration With Web Browser

    “0” as the browser will parse in octet. e.g.: if the IP address is: 192.168.001.014, please type in: 192.168.1.14. 5.2.2 End User Configuration Once this HTTP request is entered and sent from a Web browser, the GXP-2000 will respond with the following login screen: Grandstream Device Configuration...
  • Page 28 After a correct password is entered in the login screen, the embedded Web server inside the GXP-2000 will respond with the Configuration page which is explained in details below. Grandstream Device Configuration BASIC ADVANCED ACCOUNT ACCOUNT ACCOUNT ACCOUNT STATUS SETTINGS...
  • Page 29 Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 5: Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 6: Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 7: Time Zone: GMT-8:00 (US Pacific Time, Los Angeles) Daylight (if set to Yes, display time will be 1 hour ahead of normal...
  • Page 30 UDP Only UDP Only Update Cancel Reboot All Rights Reserved Grandstream Networks, Inc. 2004, 2005 End User This contains the password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 characters. Password...
  • Page 31 IP Address There are two modes under which the GXP-2000 can operate: • If DHCP mode is enabled, then all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The GXP-2000 will acquire its IP address from the first DHCP server it discovers from the LAN it is connected.
  • Page 32 Daylight Savings Time This parameter controls whether the displayed time will be daylight savings time or not. If set to “Yes” and the Optional Rule is empty, then the displayed time will be 1 hour ahead of normal time. The “Automatic Daylight Saving Time Rule” shall have the following syntax: start-time;end-time;saving Both start-time and end-time have the same syntax:...
  • Page 33 DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXP-2000 itself or in the defined port forwarding. Port Forwarding Allow the user to forward a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port.
  • Page 34 The device ID, in HEX format. This is a very important ID for ISP troubleshooting. IP Address This field shows LAN IP address of GXP-2000 Product Model This field contains the product model info. • Program: This is the main software release, its number is always used for Software Version firmware upgrade.

  • Page 35: Advanced User Configuration

    Detected NAT Type This field shows what kind NAT the GXP-2000 is connected to via its LAN port. It is based on STUN protocol. 5.2.3 Advanced User Configuration To login to the Advanced User Configuration page, please follow the instructions in section 5.2.1 to get to the following login page.
  • Page 36 (in seconds, default is 4 seconds) No Key Entry Timeout: Yes (if set to Yes, "#" will function as the Use # as Dial Key: "(Re-)Dial" key) 5004 (1024-65535, default 5004) local RTP port: Use random port: (in seconds, default 20 seconds) keep-alive interval: (if specified, this will be used in Use NAT IP...
  • Page 37 Lock keypad update: if set to Yes) Update Cancel Reboot All Rights Reserved Grandstream Networks, Inc. 2004, 2005 Admin Administrator password. Only administrator can configure the “Advanced Settings” Password page. Password field is purposely left blank for security reason after clicking update and saved.
  • Page 38 “(Re)Dial” key. If set to “No”, this “#” key will then be included as part of the dial string to be sent out. Local RTP port This parameter defines the local RTP-RTCP port pair the GXP-2000 will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP and the port_value+1 for its RTCP;...
  • Page 39 Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be omitted if using default port 80. Note: If Auto Upgrade is set to No, GXP-2000 will only do HTTP download once at boot up.
  • Page 40 <Contact> <LastName>Craig</LastName> <FirstName>Richard</FirstName> <Phone> <phonenumber>6910</phonenumber> <accountindex>0</accountindex> </Phone> </Contact> <Contact> <LastName>Peterson</LastName> <FirstName>Susan</FirstName> <Phone> <phonenumber>6911</phonenumber> <accountindex>0</accountindex> </Phone> </Contact> <Contact> <LastName>Mayer</LastName> <FirstName>Cindy</FirstName> <Phone> <phonenumber>6915</phonenumber> <accountindex>0</accountindex> </Phone> </Contact> </AddressBook> Note: This feature is designed for enterprise user only. Please contact Grandstream for more details.

  • Page 41: Distinctive Ring

    NTP server This parameter defines the URI or IP address of the NTP (Network Time Protocol) server which is used by GXP-2000 to display the current date/time. Customer Ring Tone 1 to 3 with associate Caller ID: when selected, if Caller ID is...
  • Page 42 Default is No. This feature is dedicated for busy sales/service call centers. The call Disable Call- waiting sound is turned off, but LINE LED flashing still can be seen, and can take Waiting Tone the call by pressing the LINE button. Quick IP-call Please refer user manual chapter 4.4.4.

  • Page 43: Account Active

    Four independent SIP accounts each has its own configuration page. Their configurations are identical. The following is a screen shot of SIP Account 1 settings. Grandstream Device Configuration BASIC ADVANCED ACCOUNT ACCOUNT ACCOUNT ACCOUNT STATUS SETTINGS SETTINGS Account Active: Account Name: MyCompany (e.g., MyCompany)
  • Page 44 SUBSCRIBE for MWI: Proxy-Require: (User ID/extension for 3rd party voice mail Voice Mail UserID: system) in-audio via RTP (RFC2833) via SIP Send DTMF: INFO (use "Yes" only if proxy supports 484 Early Dial: response) (this prefix string is added to each dialed number) Dial Plan Prefix: Enable Call Features: Yes (if Yes, Call Forwarding &...

  • Page 45: Individual Account Settings

    Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXP-2000 for firewall or NAT penetration in different network environment. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can provide solution for it.
  • Page 46 Default is No. If set to Yes the client will use DNS SRV to look up server. User ID is Phone If the GXP-2000 has an assigned PSTN telephone number, this field should Number be set to “Yes”. Otherwise, set it to “No”. If “Yes” is set, a “user=phone”...
  • Page 47 NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the GXP-2000 will attempt to use its mapped public IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no...
  • Page 48 • System Ring Tone: when selected, all calls will ring with system ring tone. • Customer Ring Tone 1 to 3: when selected, GXP-2000 will ONLY play this ring tone for all the incoming calls for this account. Send Anonymous If this parameter is set to “Yes”, the “From”...

  • Page 49: Saving The Configuration Changes

    INVITE Preferred Vocoder The GXP-2000 supports up to 5 different Vocoder types including G.711 A- /U-law, GSM, G.723.1, G.729A/B. User can configure Vocoders in a preference list that will be included with the same preference order in SDP message. The first Vocoder in this list can be entered by choosing the appropriate option in “Choice 1”.

  • Page 50: Rebooting The Phone From Remote

    ACCOUNT 1 ACCOUNT 2 ACCOUNT 3 ACCOUNT 4 Your configuration changes have been saved. They will take effect on next reboot. All Rights Reserved Grandstream Networks, Inc. 2004 User is recommended to power cycle the IP phone after seeing the above message. 5.2.5 Rebooting the Phone from Remote The administrator of the phone can remotely reboot the phone by pressing the “Reboot”...
  • Page 51 Grandstream GXP-2000 can be automatically configured from a central provisioning system. When GXP-2000 boots up, it will send TFTP or HTTP request to download configuration file “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXP-2000. The configuration files can be downloaded via TFTP or HTTP from the central server. A service provider or an enterprise with large deployment of GXP-2000 can easily manage the configuration and service provisioning of individual devices remotely from a central server.

  • Page 52: Firmware Upgrade

    LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server, Grandstream provides a NAT-friendly TFTP server on the public Internet for firmware upgrade. Please check the Services section of Grandstream’s Web site at http://www.grandstream.com/y-firmware.htm...

  • Page 53: Configuration File Download

    6.2 Configuration File Download Grandstream SIP Device can be configured via Web Interface as well as via Configuration File through TFTP or HTTP. “Config Server Path” is the TFTP or HTTP server path for configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The “Config Server Path” can be same or different from the “Firmware Server Path”.

  • Page 54: Restore Factory Default Setting

    Restore the Factory Default Setting will DELETE all configuration information of the device. Please backup or print out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your service provider.

  • Page 55: Appendix I Glossary Of Terms

    OSI network and OSI link layer. It is used when IPv4 is used over Ethernet Analogue Telephone Adapter. Covert analogue telephone to be used in data network for VoIP, like Grandstream HT series products. CODEC Abbreviation for Coder-Decoder. It's an analog-to-digital (A/D) and digital-to-analog (D/A) converter for translating the signals from the outside world to digital, and back again.
  • Page 56 Fully Qualified Domain Name A FQDN consists of a host and domain name, including top-level domain. For example, www.grandstream.com is a fully qualified domain name. www is the host, grandstream is the second-level domain, and.com is the top level domain.
  • Page 57 Foreign eXchange Office An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T. They should also operate the same way when connected to an FXS interface. An FXO interface will accept calls from FXS or PSTN interfaces. All countries and regions have their own standards.
  • Page 58 (eight-bit bytes), that can be sent in a packet- or frame-based network such as the Internet. The maximum for Ethernet is 1500 byte. Network Address Translation , a protocol to exchange and synchronize time over networks Network Time Protocol The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC...
  • Page 59 Session Initiation Protocol, An IP telephony signaling protocol developed by the IETF (RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H.323. All Grandstream products are SIP based...
  • Page 60 STUN network protocol Simple Traversal of UDP over NATs, is a allowing clients behind (or multiple NATs) to find out its public address, the type of NAT it is behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between two hosts that are both behind NAT routers.

  • Page 62: Appendix Ii Gui Menu Chart

    Appendix II GUI Menu Chart...

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