Grandstream Networks GXP2000 Network Introduction Manual
Enterprise sip phone
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Summary of Contents for Grandstream Networks GXP2000
- Page 1 The Grandstream GXP2000 Enterprise Sip Phone and Network Introduction Manual Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 f: 01922 21 33 44 e: admin@birchills.net w: www.birchills.net Join The Better Network Today...
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Page 2: Table Of Contents
Contents The Birchills Telecom Grandstream GXP2000 Enterprise SIP Phone and Network Introduction Manual Page Safety notices Phone Features Phone Specification Introduction Easy set up guide Diagram Key details Getting started Settings Accepting a call Making a call Ending a call... -
Page 3: Safety Notices
SAFETY NOTICES Please read the following safety notices before installing or using your handset. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supplies may cause damage to the handset, affect the behaviour or induce noise. -
Page 4: Phone Features
PHONE FEATURES Support SIP 2.0 Codec: G.711 A/U Law, G.723.1, G.729A/B, G.722 (wide-band), G.726-32, GSM and iLBC Codecs Acoustic Echo cancellation: (AEC) with Acoustic Gain Control (AGC) for speakerphone mode, Support side tone Support Voice Gain Setting, VAD, CNG ... -
Page 5: Introduction
INTRODUCTION Thank you for choosing the Birchills Telecom Connect system. This is the most flexible and powerful system on the market today. The system consists of two main elements - the Phone Handset and the Switchboard in The Cloud – which are connected together by the power of the Internet. -
Page 6: Easy Set Up Guide
EASY SET UP GUIDE Fig 1: Contents in the Box Fig 2: Plug into Handset Fig 4: Plug in Power Fig 3: Plug Handset into Phone Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: admin@birchills.net w: www.birchills.net... - Page 7 Plug into Router/Broadband: Fig 5: Plug into WAN Socket There are three options:- 1. Plug one end of the yellow cable into the LAN socket on the handset and the other into your Router/ Broadband - Fig 6. No connection to a computer is needed.
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Page 8: Diagram
Line 1 -4 Keys Message Waiting Indicator Transfer Menu Keys Conference Speed Dial / Message Configurable Line Indicators Mute/Delete Standard Keypad Hold Speaker Send / Re-Dial Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB t: 01922 21 33 33 e: admin@birchills.net w: www.birchills.net... -
Page 9: Key Details
KEY DETAILS Key Name Function Description Calls up the menu - call history , Status, Phone book, LDAP Directory, Instant Messages, Direct IP • call, Preference, Config, Factory Function and Reboot. Menu Scroll up Menu item when phone is in MENU mode or increase handset/speakerphone volume ↑... -
Page 10: Getting Started
GETTING STARTED Switch phone on. On first use it connects to the Internet and downloads the required settings from the Birchills Telecom site. The phone reboots and then performs as below It displays a series of stars and then displays Booting. Once operational, it displays DHCP at the top left of the screen and SIP at the right and the current date and time. -
Page 11: Settings
SETTINGS You can alter the settings on your phone by making the changes using the keypad and buttons on the phone. When the phone displays the current date and is not making a call we will refer to this as the idle state. ACCEPTING A CALL You can pick up the handset to accept an incoming call or press the speaker key to answer hands free. -
Page 12: Transferring A Call
TRANSFERRING A CALL The simplest way to describe call transfers is to consider 3 parties A, B and C Announced Transfer This is where the call is announced to the recipient. If A receives a call and wants to transfer it to B then A places the call on hold by pressing the hold key. -
Page 13: Call Log
CALL LOG The phone maintains lists of missed, received, and dialled calls; each list can contain up to a hundred entries. If the call list capacity is full then the new call will replace the first call. The list is held in dynamic memory so if the phone is reset or the power is lost then the lists are deleted. -
Page 14: Network Services
NETWORK SERVICES These are services provided by the network and are accessed by a sequence of * followed by a number. Call recording: Call recording is activated by default. To start recording a call Press *1 at any time. To access your recordings you need to use the Birchills Telecom Control Panel. -
Page 15: Voicemail
Phone Voicemail Access and Company Directory *95 – Listen to your Voicemail Messages Dial *95 from your handset to access the voicemail manager, the default password is 0000. This will then notify you how many voicemails you have; it will also give you a range of other options from the main menu: 1 for New messages: By pressing 1 you can listen to your new messages once the message is played you can listen to another range of options. -
Page 16: Birchills Telecom Control Panel
SETTING UP THE SYSTEM Birchills Telecom Control Panel To login to the Birchills Telecom Control Panel you need a computer that is connected to the Internet. Before you start you need: The web address of the Birchills Telecom Control Panel. By default this website is: http://sip1.cloudnetuk.com. ... - Page 17 The Home Screen To the left hand side is the blue navigation panel. The remainder of the page is broken up into two parts, the top entitled Tools which is populated by icons and the bottom part, which is entitled Extensions overview and is populated solely by text. In the navigation bar, the link entitled Home will return you to the home screen regardless of what menu you are in.
- Page 18 Tools Menu Above is a screen shot of the Tools section on the home screen. Edit extension: You edit the basic details you want for your extension including the display name etc. If you have a phone terminal extension then you may wish to change the Contact name to James Smith or maybe the physical location of the phone e.g.
- Page 19 Extension preferences: Basic Settings: This option allows you to configure default music on hold, caller ID name in external calls, caller ID number in ext ern a l calls, consider no answer after number of seconds, parking timeout – if a call is parked then this is the time taken before it returns.
- Page 20 My Charging Plan: Gives information on the charging plan. These settings cannot be altered. Charging Credits: Gives information on charging credits. These settings cannot be altered. Sounds: Add sound, you can either up load a file from your computer or record using the telephone. The system accepts the following extensions for sound files: .mp3, .wav, .gsm and .raw.
- Page 21 Mailbox: This option stores your voicemail messages that have been recorded, please note that messages will only be stored for the period of time specified in the extension preferences menu. You also have the option to manage the greeting heard by the caller by uploading a .mp3, .wav, .gsm and .raw greeting through the Manage greetings option.
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Page 22: Definitions
DEFINITIONS Dynamic Host Configuration Protocol (DHCP) is a network application protocol used by devices (DHCP clients) to obtain configuration information for operation in an Internet Protocol network. This protocol reduces system workload, allowing devices to be added to the network with little or no manual intervention. Session Initiation Protocol (SIP) is a signaling protocol, widely used for controlling multimedia communication sessions such as voice and video calls over Internet Protocol (IP).
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