Grandstream Networks ENTERPRISE GXP1200 User Manual
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Grandstream Networks ENTERPRISE GXP1200 User Manual

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Grandstream Networks, Inc.
GXP2020/GXP2010/GXP2000/GXP1200/GXP280/GXP285
Enterprise IP Phones
GXP-2020
GXP-2010
GXP-1200
GXP-2000
GXP-280/GXP-285
Grandstream Networks, Inc.
GXP User Manual
Page 1 of 44
Firmware 1.2.5.3
Last Updated: 03/2011

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  • Page 1 Grandstream Networks, Inc. GXP2020/GXP2010/GXP2000/GXP1200/GXP280/GXP285 Enterprise IP Phones GXP-2020 GXP-2010 GXP-1200 GXP-2000 GXP-280/GXP-285 Grandstream Networks, Inc. GXP User Manual Page 1 of 44 Firmware 1.2.5.3 Last Updated: 03/2011...

  • Page 2: Table Of Contents

    Table 3: GXP Product Models ... 8 Table 4: GXP Comparison Guide ... 9 Table 5: GXP Key Features in a Glance ... 9 Table 6: GXP Hardware Specifications ... 10 Grandstream Networks, Inc. TABLE OF CONTENTS GXP USER MANUAL ... 20 ...
  • Page 3 5. S SIP A CREENSHOT OF CCOUNT 6. S CREENSHOT OF AVED ONFIGURATION 7. S CREENSHOT OF EBOOT Grandstream Networks, Inc. GUI INTERFACE EXAMPLES GXP USER MANUAL OGIN ONFIGURATION ONFIGURATION ONFIGURATION HANGES GXP User Manual Firmware 1.2.5.3 Page 3 of 44...

  • Page 4: Gxp User Manual

    • Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. Grandstream Networks, Inc. party SIP platforms. It is ideal for GXP User Manual Firmware 1.2.5.3...

  • Page 5: Installation

    GXP–2000 supports two (2) extension units, providing up to 112 additional programmable extensions. Each GXP Extension unit has 56 multi–purpose keys, dual color LEDs (red/green) and support BLF (Busy Lamp Field) and Presence. GXP–2000 Extension package contains: Grandstream Networks, Inc. GXP-1200 GXP-2000 GXP User Manual Firmware 1.2.5.3...

  • Page 6: Figure 1: Connecting The Gxp-2000 And The Gxp-Extension

    NOTE: 1. Extension for GXP2010 and GXP2020 does not support hot-swap. Once connected, user should reboot the phone to ensure the set up will work correctly. 2. GXP2010/GXP2020 can drive 2 extension modules. Independent power adapters are not needed for extension modules. Grandstream Networks, Inc. GXP–E AND THE XTENSION...

  • Page 7: Safety Compliances

    If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for a RMA (Return Materials Authorization) number before you return the product. Grandstream reserves the right to remedy warranty policy without prior notification. Grandstream Networks, Inc. GXP User Manual Page 7 of 44 Firmware 1.2.5.3...

  • Page 8: Product Overview

    Table 3: GXP Product Models Model Picture GXP-280 GXP-285 GXP-1200 GXP-2000 GXP-2010 Grandstream Networks, Inc. Overview GXP280 is an entry-level SIP phone. It features:  Single line  Three soft keys GXP285 is an entry-level SIP phone. It features: ...

  • Page 9: Table 4: Gxp Comparison Guide

    Features Open Standards Compatible Superb Audio Quality Network Interfaces Feature Rich Advanced Features Advanced Functionality Grandstream Networks, Inc. GXP2020 is an executive SIP phone. It features:  Six lines  Seven programmable hard keys  Four XML programmable soft keys ...

  • Page 10: Table 6: Gxp Hardware Specifications

    GXP-1200 GXP-2000 GXP-2010 GXP-2020 Weight GXP-280/285 0.62kg (1.37lbs) Temperature 32 –104 Humidity 10% – 90% (non-condensing) Compliance FCC / CE / C-Tick Grandstream Networks, Inc. GXP-1200 GXP-2000 128x32 pixel 130x64 pixel GXP-1200 GXP-2000 GXP-1200 GXP-2000 RJ22 2.5mm GXP- GXP-2000 1200 Cisco and IEEE 802.3af standard: phone draws...

  • Page 11: Table 7: Gxp Technical Specifications

    Adaptive jitter buffer control and packet delay & loss concealment Telephony Intuitive graphic user interface (GUI), downloadable phone book (XML, LDAP), support for anonymous call using privacy header, MLS (multi language support) Features Voice mail indicator, Grandstream Networks, Inc. GXP-280/285 GXP-1200 GXP-2000 Yes (3) downloadable custom ring-tones, GXP User Manual Firmware 1.2.5.3...
  • Page 12 Message waiting indication, support DNS SRV Look up and SIP Server Fail Over, Support Server customizable idle screen via downloading XML by HTTP/TFTP Features Security DIGEST authentication and encryption using MD5 and MD5-sess, SRTP Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 12 of 44 Last Updated: 03/2011...

  • Page 13: Grandstream Networks, Inc

    CALL RETURN Calls the phone that called/tried to call your phone last. • REDIAL • END CALL Grandstream Networks, Inc. Press this button to make a new hand-free call. MissedCalls option shows a list of the missed calls Redials the last number Hangs up the call GXP User Manual Firmware 1.2.5.3...

  • Page 14: Table 9: Lcd Icons

    ON when the “do not disturb” is activated Activate by pressing MUTE/DEL button once Grandstream Networks, Inc. When a GXP2020 dials out, the Call Park soft button will display on screen. To park the call, press the ‘Call Park’ button.
  • Page 15 Each icon appears next to the volume icon To adjust volume, use the up/down button Real–time Clock: Synchronized to Internet time server Time zone configurable via web browser AM/PM indicator Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 15 of 44 Last Updated: 03/2011...

  • Page 16: Table 10: Gxp Keypad Buttons

    Press HEADSET key to answer/hang up phone calls while using headset. It HEADSET also allows user to toggle between headset and speaker. Not available on GXP2000. INTERCOM Turn intercom function on/off Brings phonebook on screen Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 16 of 44 Last Updated: 03/2011...

  • Page 17: Multiple Sip Accounts And Lines

    Take Handset/SPEAKER/Headset off-hook or press an available LINE key (activates speakerphone), the corresponding LED will be red. • Press the SEND button or press the REDIAL soft-key. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 17 of 44 Last Updated: 03/2011...

  • Page 18: Speed Dial

    “SEND” or “#” button to override the 4 second delay. Speed Dial The Multi Purpose Key buttons, located on the right-hand-side of the phone, can be configured for speed dial. Press the speed dial button to automatically call the assigned extension. Grandstream Networks, Inc. call phone Calling...

  • Page 19: Making Calls Using Ip Addresses

    NOTE: If you have a SIP Server configured, a Direct IP-IP still works. If you are using STUN, the Direct IP- IP call will also use STUN. Configure the “Use Random Port” to “NO” when completing Direct IP calls. Grandstream Networks, Inc. The “ * ” key represent the dot“.” ; The “#” key represent colon “:”.

  • Page 20: Receiving Calls

    NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile. Grandstream Networks, Inc. Phone beeps once and automatically establishes the call via HONE GXP User Manual Firmware 1.2.5.3...

  • Page 21: Way Conferencing

     Press HOLD to end the conference call and put all parties on hold;  To speak with an individual party, select the corresponding blinking LINE. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 21 of 44 Last Updated: 03/2011...

  • Page 22: Busy Lamp Field

    When BLF is configured on one of the multi-functional buttons, the Speed Dial function will work when that line is not in use. Call Pick Up is supported when user presses a flashing BLF key. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3...

  • Page 23: Call Features

    2) XML Downloadable Phonebook and 3) Advanced XML Survey Application. For more information on how to create a downloadable XML phonebook, creating a custom idle screen and/or reprogramming the soft-keys on GXP-1200/GXP-2010/GXP2020, please visit our website http://www.grandstream.com/support/gxp_series/general/gxp_support.html Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 23 of 44...

  • Page 24: Configuration Guide

    LDAP Directory Instant Messages Direct IP call Preference Configure Grandstream Networks, Inc. Displays histories of incoming, dialed and missed calls. Displays the network status, account statuses, software version and MAC-address of the phone. Displays the phonebook Displays the LDAP directory...
  • Page 25 Factory Functions Reboot Exit Grandstream Networks, Inc. • To change SIP-server settings for primary account. • Upgrade In this menu setting regarding the firmware server and Config server can be changed. It also enables the user to make the phone attempt to download new firmware.

  • Page 26: Figure 3: Keypad Gui Flow

    Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Reboot Exit Grandstream Networks, Inc. Call History Answered Calls Dialed Calls Missed Calls Back Phone Book New Entry Download Phonebook XML Back LDAP Directory View Directory...

  • Page 27: Access The Web Configuration Menu

    ROWSER The GXP embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s IE or Mozilla Firefox. Access the Web Configuration Menu To access the phone’s Web Configuration Menu •...

  • Page 28: Table 13: Device Configuration - Status

    1. DHCP mode: all the field values for the Static IP mode are not used (even 2. Static IP mode: configure all of the following fields: IP address, Subnet Grandstream Networks, Inc. though they are still saved in the Flash memory.) The GXP acquires its IP address from the first DHCP server it discovers on its LAN.
  • Page 29 Choose to display clock or date on LCD. This option applies to GXP-280/GXP- Date 285/GXP-1200/GXP-2000 only. Grandstream Networks, Inc. indicates the status of the extension. The three possible states are idle (green), busy (red), ringing (blinking red). and it is tied to the “Do not disturb” status of the phone.
  • Page 30 Default is No. By default, LCD backlight will lit whenever there is a missed call. Backlight Not for GXP280/285. Grandstream Networks, Inc. month: 1,2,3,..,12 (for Jan, Feb, .., Dec) day: [+|-]1,2,3,..,31 weekday: 1, 2, 3, .., 7 (for Mon, Tue, .., Sun), or 0 which means the daylight saving rule is not based on week days but based on the day of the month.

  • Page 31: Table 15: Advanced Settings

    G.729. If set to “Yes”, when silence is detected, a small quantity of VAD packets (instead of audio packets) will be sent during the period of no talking. If set to “No”, this feature is disabled. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3...
  • Page 32 “ptime” value in the SDP message of an INVITE request will be 20ms . If the configured voice frames per TX exceeds the maximum allowed value, the IP phone will use and save the maximum allowed value for the corresponding first codec choice. The maximum value for PCM is 10 (x10ms) frames; for G.726, it is 20 (x10ms) frames;...
  • Page 33 Option 66 to override server Authenticate Conf File Default is “No”. If set to “Yes”, configuration file would be authenticated before acceptance. End user should use default setting. Grandstream Networks, Inc. http://provisioning.mycompany.com:6688/Grandstream/1.2.5.3 GXP User Manual Firmware 1.2.5.3 Page 33 of 44...
  • Page 34 The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: code] error message [00:0b:82:00:a1:be][000]. Ethernet link is up. Grandstream Networks, Inc. product model/version on boot up (INFO level) NAT related info (INFO level) sent or received SIP message (DEBUG level)
  • Page 35 Waiting Tone Disable Direct IP Calls Default is No. If set to Yes, direct IP calls will be disabled Grandstream Networks, Inc. To page an extension : [intercom feature code]+[*]+[extension number] To page a group : [paging group feature code]+[*]+[group extension] GXP User Manual Firmware 1.2.5.3...
  • Page 36 Increases the selected headset’s (2.5mm or RJ22) TX gain by + or – 6dB. Default is 0dB Headset RX gain (dB) Increases the selected headset’s (2.5mm or RJ22) RX gain by + or – 6dB. Default is 0dB Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 36 of 44 Last Updated: 03/2011...

  • Page 37: Table 16: Sip Account Settings

    User account information provided by VoIP service provider (ITSP); either an actual phone number or formatted like one. Authenticate ID SIP service subscriber’s Authenticate ID used for authentication. It can be identical to or different from SIP User ID. Grandstream Networks, Inc. http://www.grandstream.com/faqsfirmware.html#4 GXP User Manual Firmware 1.2.5.3 for details.
  • Page 38 SIP server to keep the “hole” on the NAT open. SUBSCRIBE for MWI: Default is No. When set to “Yes” a SUBSCRIBE for Message Waiting Indication will be sent periodically. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 38 of 44...
  • Page 39 Caller Request Timer, Callee Request Timer, and Force Timer. UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher, or UAS to use the Callee or proxy server as the refresher. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3 Page 39 of 44...
  • Page 40 “Choice 8”. SRTP Mode Enable SRTP mode based on selection. Default is No. Grandstream Networks, Inc. One (1) System Ring Tone: when selected, all calls will ring with system ring tone. Three (3) Customer Ring Tones: when selected, incoming calls from designated account will play selected ring tone.

  • Page 41: Saving The Configuration Changes

    After the user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the IP phone after saving changes. EBOOTING THE...

  • Page 42: Software Upgrade & Customization

    Alternatively, download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades. A free Windows version TFTP customerFree.cfm. Grandstream Networks, Inc. page. TFTP/HTTP website obtain server available: http://support.solarwinds.net/updates/New- GXP User Manual Firmware 1.2.5.3...

  • Page 43: Configuration File Download

    60 minutes) to have the devices periodically check for upgrades at pre- scheduled time intervals. By defining different intervals in P193 for different devices, a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time. Grandstream Networks, Inc. http://httpd.apache.org/ “TFTP Error from [IP ADRESS] requesting...

  • Page 44: Restore Factory Default Setting

    Step 3: Press the “OK” button to move the cursor to “OK”. Press “OK” button again to confirm. If the MAC address is correct, the phone will reboot. Otherwise, it will exit to previous keypad menu interface. Grandstream Networks, Inc. GXP User Manual Firmware 1.2.5.3...

This manual is also suitable for:

Gxp2020Enterprise gxp280/gxp285Gxp280Gxp285Grandstream gxp-2000Grandstream gxp-2010

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