Grandstream Networks GXP-2000 User Manual
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Grandstream Networks GXP-2000 User Manual

Grandstream Networks GXP-2000 User Manual

Enterprise ip phone
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User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.1.0.16
Grandstream Networks, Inc.
www.grandstream.com

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  • Page 1 User Manual GXP-2000 Enterprise IP Phone For Firmware Version 1.1.0.16 Grandstream Networks, Inc. www.grandstream.com...

  • Page 2: Table Of Contents

    OMPLIANCES 2.5 W …………………………………………………………..7 ARRANTY 3 PRODUCT OVERVIEW……………………………………………...8 3.1 K ……………………………………………………….9 EATURES 3.2 H …………………………………………10 ARDWARE PECIFICATION 4 USING GXP-2000 IP PHONE……………………………………..12 4.1 G LCD……………………………………...12 ETTING AMILIAR WITH 4.2 G …………………………………..13 ETTING AMILIAR WITH EYPAD 4.3 GUI M ………………………………………………….15 HART 4.4 M...
  • Page 3 5.2.4 Saving the Configuration Changes……………………………….43 5.2.5 Rebooting the Phone from Remote……………………………….43 5.3 C ………44 ONFIGURATION THROUGH ENTRAL ROVISIONING ERVER 6 FIRMWARE UPGRADE…………………………………………….46 6.1 U HTTP………………………………………….46 PGRADE THROUGH 6.2 U TFTP…………………………………………..46 PGRADE THROUGH 7 RESTORE FACTORY DEFAULT SETTING……………………..48 APPENDIX I GLOSSARY OF TERMS ………………………………..49 APPENDIX II GUI MENU CHART……………………………………56...

  • Page 4: Welcome

    SIP compliant devices and software on the market. Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet Telephony Conference and Expo. This document is subject to changes without notice. The latest electronic...

  • Page 5: Installation

    2) One Handset 3) One Phone Cord 4) One Universal Power Adaptor 5) One Ethernet Cable Connecting Your Phone Following is a backside picture of GXP-2000; each connection port is labeled with the name in the following table: HEADSE LAN+PoE POWER...

  • Page 6: Wall Mount

    10/100 Switch port for connecting PC POWER 5V power port HEADSET 3.5mm Headset port Wall Mount GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the GXP-2000 main body: Wall Mount hole Bottom Wall Mount hole User can simply place the device against the wall with two holes placed to the fixed hanger position on the wall.

  • Page 7: Safety Compliances

    After wall mounting the main body of GXP-2000, user will need to pull out the tab (extension downward) from handset cradle on the top of the handset rest, and rotate the tab and plug it into the slot with the extension up for handset holding.

  • Page 8: Product Overview

    Product Overview GXP-2000 series IP phone is designed to be an enterprise telephone, which could also be used in general household. The following photo illustrates the appearance of a GXP-2000 IP phone. Front View Back View...

  • Page 9: Key Features

    3.1 Key Features Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on industry open standard SIP (Session Initiation Protocol). Built on innovative technology, Grandstream IP Phone features market leading superb sound quality and rich functionalities at mass-affordable price.

  • Page 10: Hardware Specification

    • Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn from either spare line or data line. Note: GXP-2000 will use power from power adapter whenever it is plugged in. • Support Headset which will auto switch to Headset when plugged in •...
  • Page 11 The picture below shows the handset and headset connectors’ wiring schema. As show in the schema, the left side is pin assignment for a RJ11 interface headset; while the right side is showing a normal 3.5mm headset plug. A 3.5mm to 2.5mm plug converter is required if user want to user normal 2.5mm cell phone headset.

  • Page 12: Using Gxp-2000 Ip Phone

    Using GXP-2000 IP Phone 4.1 Getting Familiar with LCD GXP-2000 phone has a numeric LCD of 64(rows) x 131 (columns) in pixels. Here is the display when all segments illuminate: The LCD is equipped with a backlight. When the phone is configured properly and in the normal idle state, the backlight is off.

  • Page 13: Getting Familiar With Keypad

    Real-time Clock: Synchronized to Internet time server Time zone configurable via web browser Time Icon: AM for the morning PM for the afternoon 4.2 Getting Familiar with Keypad Message Waiting Indicator Line 1-4 Keys Menu Keys Speed Dial / Configurable line indicators Mute/Delete Message...
  • Page 14 GXP-2000 phone has 35 key buttons: Key Button Key Button Definitions 4 Line keys with LED, can be extended to 11 Lines with LINE1-LINE4 the use of 7 Speed Dial Keys on the right SPEED DIAL/ 7 Speed dial keys with LED that can be configured to use...

  • Page 15: Gui Menu Chart

    “BROADVOICE”. When LINE4 is pressed, user will hear dial tone and see “PBX”. For outgoing calls, GXP-2000 will pick up the LINE pressed, which will be lit up in solid red color. User can switch the dialing account before dialing any digits by pressing the same LINE button one or more times.

  • Page 16: Making Calls

    “virtually” mapped line is in use, GXP-2000 will flash the next available LINE (from Left to Right, then Top to Bottom) in red color. LINE 5 to 11 cannot be picked like LINE 1 to 4. This happens automatically. When an incoming call arrives while all of the 4 LINE (1-4) channels are in use, LINE5 will be selected.

  • Page 17: Making Calls Using Ip Address

    “HOLD” by pressing another available LINE for making or receiving other phone calls. 4.4.7 Call Waiting and Switch between Calls GXP-2000 can support up to 11 Lines, user can switch to another line for making or answering calls and automatically put an ACTIVE call on Hold.

  • Page 18: Call Transfer

    LINE. 4.4.10 Checking Message and Message Waiting Indication When GXP-2000 is on-hook, pressing the MSG button will trigger the phone to call the VM Server (VMS) configured for the primary account. If a line/account is selected first,...

  • Page 19: Mute And Delete

    4.5 Call Features GXP-2000 series phone supports a list of call features: Caller ID Block (or Anonymous Call), Disable/Enable Call Waiting, Call Forward on Busy, Delay, or Unconditional, etc. Following table shows the call features of GXP-2000 series phone.
  • Page 20 Disable Call Waiting. (Per Call) Enable Call Waiting (Per Call) Unconditional Call Forward To use this feature, dial “*72” and get the dial tone. Dial the forward number and “#” for a dial tone, and then hang up. Cancel Unconditional Call Forward To cancel “Unconditional Call Forward”, dial “*73”...

  • Page 21: Configuration Guide

    5 Configuration Guide 5.1 Configuration with Keypad When the phone is on-hook, press the MENU button to enter MENU mode. When the phone goes off-hook or a call comes in, the phone automatically exits the MENU state and prepares for the call. Here are the Menu options supported: Menu Functions Display “Call History”...
  • Page 22 Menu Functions Display “Preference” Press Menu button to enter this sub menu including “Do NOT Disturb” or “Ring Tone” or “Ring Volume” or “Back” DND (Do NOT Disturb) function could be turned on or off in the “DO NOT Disturb” menu. Choose different ring tones you prefer in the “Ring Tone”...
  • Page 23 Menu Functions Display “Ethernet Loopback” Press Menu button to enter this mode A cross Ethernet cable is needed for the test. Before you do the test, plug one end of the cable in the “PC” port, and the other end in the “LAN” port. You will see the test result on the screen.

  • Page 24: Configuration With Web Browser

    “0” as the browser will parse in octet. e.g.: if the IP address is: 192.168.001.014, please type in: 192.168.1.14. 5.2.2 End User Configuration Once this HTTP request is entered and sent from a Web browser, the GXP-2000 will respond with the following login screen: Grandstream Device Configuration...
  • Page 25 After a correct password is entered in the login screen, the embedded Web server inside the GXP-2000 will respond with the Configuration page which is explained in details below. Grandstream Device Configuration BASIC ADVANCED ACCOUNT ACCOUNT ACCOUNT ACCOUNT STATUS SETTINGS...
  • Page 26 Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 5: Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 6: Multi Speed Dial Account 1 Key Mode: Account: Purpose Name: UserID: Key 7: GMT-8:00 (US Pacific Time, Los Angeles) Time Zone: Daylight (if set to Yes, display time will be 1 hour ahead of normal...
  • Page 27 UDP Only UDP Only UDP Only UDP Only Update All Rights Reserved Grandstream Networks, Inc. 2004, 2005 End User This contains the password to access the Web Configuration Menu. This field is case sensitive with a maximum length of 25 Password...
  • Page 28 LAN it is connected. • To use the PPPoE feature the PPPoE account settings need to be set. The GXP-2000 will attempt to establish a PPPoE session if any of the PPPoE fields is set.
  • Page 29 Device Mode This parameter controls whether the device is working in NAT router mode or Bridge mode. Need save the setting and reboot the device before the setting start to work. WAN side http access If set to “Yes”, user can access the configuration page through the WAN port, instead of connecting PC and GXP2000 through the “PC”...
  • Page 30 This field shows whether the PPPoE connection is up if connected to DSL PPPoE Link Up modem. This field shows what kind NAT the GXP-2000 is connected to via its Detected NAT Type LAN port. It is based on STUN protocol.

  • Page 31: Advanced User Configuration

    “admin”. Grandstream Device Configuration Password Login All Rights Reserved Grandstream Networks, Inc. 2004 Advanced User configuration includes not only the end user configuration, but also advanced configuration such as SIP configuration, Codec selection, NAT Traversal Setting and other miscellaneous configuration.
  • Page 32 the "(Re-)Dial" key) 5004 local RTP port: (1024-65535, default 5004) Use random port: keep-alive interval: (in seconds, default 20 seconds) (if specified, this will be used in Use NAT IP SIP/SDP message) dell2.dgtimes.com STUN server: (URI or IP:port) Firmware Upgrade and Upgrade Via TFTP HTTP...
  • Page 33 SDP message of an INVITE request will be 20ms. If the configured voice frames per TX exceeds the maximum allowed value, the GXP-2000 will use and save the maximum allowed value for the corresponding first vocoder choice. The maximum value for PCM is 10(x10ms) frames;...
  • Page 34 “No”, this “#” key will then be included as part of the dial string to be sent out. Local RTP port This parameter defines the local RTP-RTCP port pair the GXP-2000 will listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP and the port_value+1 for its RTCP;...
  • Page 35 Here “:6688” is the specific TCP port that the HTTP server is listening at, it can be omitted if using default port 80. Note: If Auto Upgrade is set to No, GXP-2000 will only do HTTP download once at boot up.
  • Page 36 Disable Call Default is No. Waiting Quick IP-call Please refer user manual chapter 4.4.4. mode If this parameter is set to “Yes”, the configuration updates via keypad Lock keypad update for Menu Item 7, 9, 12 are disabled. Syslog Server The IP address or URL of System log server.
  • Page 37 Grandstream Device Configuration BASIC ADVANCED ACCOUNT ACCOUNT ACCOUNT ACCOUNT STATUS SETTINGS SETTINGS Account Active: MyCompany Account Name: (e.g., MyCompany) sip.mycompany.com (e.g., sip.mycompany.com, or IP SIP Server: address) (e.g., proxy.myprovider.com, or IP address, Outbound Proxy: if any) 3128017 SIP User ID:...
  • Page 38 (User ID/extension for 3rd party voice mail Voice Mail UserID: system) in-audio via RTP (RFC2833) via SIP Send DTMF: INFO (use "Yes" only if proxy supports 484 Early Dial: response) Dial Plan Prefix: (this prefix string is added to each dialed number) Enable Call Features: Yes (if Yes, Call Forwarding &...

  • Page 39: Individual Account Settings

    Outbound Proxy IP address or Domain name of Outbound Proxy, or Media Gateway, or Session Border Controller. Used by GXP-2000 for firewall or NAT penetration in different network environment. If symmetric NAT is detected, STUN will not work and ONLY outbound proxy can provide solution for it.
  • Page 40 65535 minutes (about 45 days). Local SIP port This parameter defines the local SIP port the GXP-2000 will listen and transmit. The default value for Account 1 is 5060. It is 5062, 5064, 5066 for Account 2, Account 3 and Account 4 respectively.
  • Page 41 This parameter defines whether the GXP-2000 NAT traversal mechanism will be activated or not. If activated (by choosing “Yes”) and a STUN server is also specified, then the GXP-2000 will behave according to the STUN client specification. Under this mode, the...
  • Page 42 Account Ring Tone There are 4 different ring tone that are defined: • System Ring Tone: when selected, all calls will ring with system ring tone. • Customer Ring Tone 1 to 3: when selected, GXP-2000 will ONLY play this ring tone for all the incoming calls for this account.

  • Page 43: Saving The Configuration Changes

    Preferred Vocoder The GXP-2000 supports up to 5 different Vocoder types including G.711 A-/U-law, GSM, G.723.1, G.729A/B. User can configure Vocoders in a preference list that will be included with the same preference order in SDP message.

  • Page 44: Configuration Through Central Provisioning Server

    Grandstream GXP-2000 can be automatically configured from a central provisioning system. When GXP-2000 boots up, it will send TFTP or HTTP request to download configuration files, there are two configuration files, one is “cfg.txt” and the other is “cfg000b82xxxxxx”, where “000b82xxxxxx” is the MAC address of the GXP-2000.
  • Page 45 Grandstream also provide GAPSLite software package which contains our NAT friendly TFTP server and a configuration tool to facilitate the task of generating device configuration files. The GAPSLite configuration tool is now free to end users. The tool and configuration templates can be downloaded from http://www.grandstream.com/DOWNLOAD/Configuration_Tool/.

  • Page 46: Firmware Upgrade

    To configure the TFTP server via the Web configuration interface, open up your browser to point at the IP address of the GXP-2000. Input the admin password to enter the configuration screen. From there, enter the TFTP server address in the designated field towards the bottom of the configuration screen.
  • Page 47 Flash. If TFTP fails for any reason (e.g., TFTP server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the GXP-2000 will stop the TFTP process and simply boot using the existing code image in the flash.

  • Page 48: Restore Factory Default Setting

    Restore the Factory Default Setting will DELETE all configuration information of the device. Please backup or print out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your service provider.

  • Page 49: Appendix I Glossary Of Terms

    IPv4 is used over Ethernet Analogue Telephone Adapter. Covert analogue telephone to be used in data network for VoIP, like Grandstream HT series products. CODEC Abbreviation for Coder-Decoder. It's an analog-to-digital (A/D) and digital-to- analog (D/A) converter for translating the signals from the outside world to digital, and back again.
  • Page 50 Digital Signal Processing. Using computers to process signals such as sound, video, and other analog signals which have been converted to digital form. Digital Signal Processor. A specialized CPU used for digital signal processing. Grandstream products all have DSP chips built inside. DTMF Dual Tone Multi Frequency The standard tone-pairs used on telephone terminals for dialing using in-band signaling.
  • Page 51 Foreign eXchange Office An FXO device can be an analog phone, answering machine, fax, or anything that handles a call from the telephone company like AT&T.
  • Page 52 There are two types of echo of relevance in telephony: acoustic echo and hybrid echo. Speech compression techniques and digital processing delay often contribute to echo generation in telephone networks. H.323 A suite of standards for multimedia conferences on traditional packet-switched networks.
  • Page 53 Network Time Protocol , a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP/SBC Outbound Proxy or another name Session Border Controller. A device used in VoIP networks.
  • Page 54 IETF (RFC3261). SIP is a text-based protocol suitable for integrated voice-data applications. SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H.323. All Grandstream products are SIP based STUN network protocol Simple Traversal of UDP over NATs, is a...
  • Page 55 Voice Activity Detection or Voice Activity Detector is an algorithm used in speech processing wherein, the presence or absence of human speech is detected from the audio samples. VLAN A virtual LAN, known as a VLAN, is a logically-independent network. Several VLANs can co-exist on a single physical switch.

  • Page 56: Appendix Ii Gui Menu Chart

    Appendix II GUI Menu Chart...

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