Centreware Internet Services; Troubleshooting - Fuji Xerox DocuCentre 9000 Network Administrator's Manual

CentreWare Internet Services

Troubleshooting

This section describes the causes and recommended remedies for errors that may
occur while using CentreWare Internet Services.
[CentreWare Internet]
Connecting with Services is
impossible.
The "Please wait" message is
displayed throughout.
The [Refresh] button is not
working.
Selecting the menu on the left
frame does not update the
right frame contents.
The screen display is
distorted.
The latest information is not
displayed.
Japanese character display
cannot be set correctly.
The Apply New Settings
button does not reflect the
new settings.
Clicking the Apply New
Settings button causes the
browser to display "The
server has returned an invalid
or unrecognizable response"
or "No data" message.
BBCS characters cannot be
entered.
Cannot delete jobs.
Symptom
Is the machine working properly?
Check if the machine is powered on.
Is CentreWare Internet Service activated?
Print out the [Printer Settings List] to confirm.
Is the Internet address correctly entered?
Confirm the Internet address again. If the problem persists,
enter an IP address to make a connection.
Is a proxy server being used?
Depending on the proxy server, connections may not be
possible. Set the browser not to "Use proxy server" or set
that particular address not to use a proxy server.
Wait for a while as instructed.
If the status does not change, click the [Refresh] button.
If this does not have any effect, confirm the machine is
working properly.
Are you using a specified browser?
Refer to "Network Setting Items (Port/Protocol) for
CentreWare Internet Services" (P.59) to confirm if your
browser is supported.
Change the window size for the browser.
Click the [Refresh] button.
Use Shift JIS code. Or, do not use the single byte Kana
characters.
Are all entered values correct?
If a value outside of the permitted range is entered, the
update will automatically be made within the range.
Has a correct password been supplied?
The entries for Password and Confirm Password do not
match. Enter the correct password.
Is it during operation or after operation by the control panel
on the machine? When the automatic reset function is
configured, any setting by CentreWare Internet Services is
not applied until setting time passes. Please wait for a while.
The items indicated with "*" cannot accept any BBCS
character entries.
Wait for a while and click the [Refresh] button.

CentreWare Internet Services

Remedy
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