The Printer Does Not Start Printing - Samsung SRP-275 Operator's Manual

CHAPTER 2
Troubleshooting
This chapter gives solutions to some printer problems you may have.
2.1 ERROR LED blinking pattern
The printer stops all printer operations for the selected paper section, goes off line, and the ERROR LED
blinks when an error is detected.
Errors that automatically recover
ERROR Description
Rear cover open error The rear cover is opened
(when recoverable when printing.
error is selected) (*1)
Print head The temperature of the
temperature error (*2) print head is extremely
high.
(*1) This conditions are selected by MSW 8-5, 8-8. When MSW 8-5 (mapping of the
cover open status) is off, the error hasn't occurred but there is a "paper end error"
instead. If MSW 8-8 is off, this error is handled as an automatically recoverable error.
(*2) Print head temperature error is not abnormal.
Recoverable Errors
When a recoverable error occurs, after the cause of the error is removed, the printer can recover from the
error by receiving an error recovery command without turning off the power:
ERROR Description
Rear cover open error The rear cover is opened
(*1) when printing.
Auto cutter error The auto cutter does not
(Type C only) work correctly.
Home position detection The home position cannot
error (This is be detected due to a
"Mechanical error") paper jam.
(*1) These conditions are selected by MSW8-5 and 8-8. When MSW 8-5 (mapping of
the cover open status) is OFF, the error does not occur and a "paper end error"
occurs instead. If MSW8-8 is ON, this error is handled as a recoverable error.
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ERROR LED Blinking Pattern Recovery
200ms
Recovers automatically
when the rear cover is
closed.
Recovers automatically
when the print head cools.
ERROR LED Blinking Pattern Recovery
200ms
Recovers automatically
when the rear cover is
closed.
Recovers by error recovery
command.
Recovers by error recovery
command.
Errors that are impossible to recover
ERROR Description ERROR LED Blinking Pattern
R/W error in memory After R/W checking, the
or gate array. printer does not work
correctly.
Writing to, reading out, or
erasing the NV memory
for image scanning results
does not work correctly.
High voltage error. The power supply voltage
is extremely high.
Low voltage error. The power supply voltage
is extremely low.
CPU execution error. The CPU executes an
incorrect address or I/F
board is not connected.
Print head temperature There is an abnormality
detection circuit error. in the print head
temperature.
If you see this light blinking, turn off the printer for a few seconds and then turn it back on.
If the light is still blinking, call your supervisor or a service person.

2.2 The printer does not start printing

Are any of the operation panel lights on, If no operation panel lights are on, check the following:
- Make sure that the printer is turned on.
- Make sure that the power supply cable is correctly plugged into the printer and to the power outlet.
- Make sure if the ribbon cassette is installed.
If any of the lights are on, please check the following:
- If the POWER LED is blinking, the printer is not yet ready.
Wait until the light quits blinking and the printer is ready to use.
- If the ERROR LED is on (but not blinking), the printer is off line. Check to see that the covers are closed
and check the paper state. See "Installing paper roll" (1.5) in Chapter 1 for instructions on installing or replacing
the paper roll.
- If the ERROR LED is blinking, there is an error. In this case, turn off the printer for a few seconds and
then turn it back on. If the light is still blinking, call your supervisor or service person.
- If the PAPER OUT LED is on, check the paper roll in the printer. See "Installing paper roll" (1.5) in Chapter 1 for
instruction on installing the paper roll.
Recovery
200ms
Recovers automatically
when the rear cover is
closed.
Impossible to recover.
Impossible to recover.
Impossible to recover.
Impossible to recover.
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