Table Of Contents - Ingenico iwl255 Quick Reference Manual

Contents
Contact Details
Merchant Terminal Faults .............................................................................................................6
Other Merchant Enquiries (Account Queries / Changes) .............................................................6
Manual Authorisations - Visa/MasterCard ...................................................................................6
Manual Authorisations - Debit Cards ..........................................................................................6
Chargeback Queries .....................................................................................................................6
American Express ........................................................................................................................6
Diners Club ...................................................................................................................................6
Stationery Ordering .......................................................................................................................6
Terminal Overview
Countertop Terminal Keyboard Layout ........................................................................................8
Mobile Terminal Keyboard Layout ................................................................................................8
Accessing the Merchant Menu ....................................................................................................9
Ways to Process Transactions .....................................................................................................9
Contactless Functionality ...........................................................................................................10
Transaction Processing Retail
Debit Card Purchase ..................................................................................................................12
Debit Card Purchase with Cashout ............................................................................................12
Debit Card Cashout Only ...........................................................................................................13
Credit Card/Charge Card Purchase ...........................................................................................13
Refund ........................................................................................................................................14
MOTO (Mail Order/ Telephone Order) transaction .....................................................................14
Card Present Manual Entry Transaction .....................................................................................15
Void .............................................................................................................................................16
Offline transaction (Completion/Pre-Auth Completion) ..............................................................16
Transaction Processing Restaurant
Debit Card Purchase ..................................................................................................................18
Debit Card Purchase with Cashout ............................................................................................19
Debit Card Cashout Only ...........................................................................................................20
Credit Card/Charge Card Purchase ..........................................................................................20
Refund ........................................................................................................................................21
MOTO (Mail Order/ Telephone Order) transaction ......................................................................22
Card Present Manual Entry Transaction .....................................................................................23
Void .............................................................................................................................................24
User ID Tip Report .....................................................................................................................24
Offline transaction (Completion/Pre-Auth Completion) ..............................................................25
EFTPOS Merchant Facilities Quick Reference Guide
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