AT&T SB67020 User Manual page 143

Synapse SB67020 Deskset User's Guide
Probable Cause
The outside caller may not
be waiting long enough for
the search.
Call Appearance mode only—Call does not Auto Answer.
Probable Cause
The Deskset is set to Call
Forward All.
The Deskset is in DND mode.
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.
Ring Group calls cannot be
automatically answered.
Caller ID is not working. The display shows
for the phone number.
Probable Cause
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
Troubleshooting
Corrective Action
Tell callers that after spelling the name, they can

press the pound (#) sign to start the search.
Corrective Action
Deactivate Call Forward All. Press MENU –> 1

–> 6.
Deactivate DND. Press MENU –> 1 –> 5.

Adjust the Auto Answer delay. Press MENU –> 2

–> 2 –> 2.
If your location has a T1 Gateway and DID

numbers, ask your system administrator to assign
a DID number to your extension and ask people
whose calls you want auto answered to dial your
DID number.
and a digit for the name, and the same digit
 Phone# 
Corrective Action
Caller ID is a subscription service. You must

subscribe to this service from your local
telephone service provider for this feature to
work on your phone.
The caller must be calling from an area that

supports caller ID.
Both you and your caller's telephone companies

must use caller ID compatible equipment.
If you have DSL phone lines, confirm that you

have a DSL filter plugged in between each
Deskset and DSL wall jack. The DSL filter must be
plugged into the wall jack, not the Gateway.
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