Supervisor Monitoring; Traffic Information - Panasonic DBS 576 Technical Manual

Built-In ACD Supervisor Guide

Supervisor Monitoring

The ACD system can be monitored by the supervisor. Note that data is
updated every 10 seconds while the monitoring screen is displayed.
Operation
Details are given in each feature section. The following shows the operation
of the supervisor monitoring from the [SUPERVISOR MENU] screen:
SUPERVISOR MENU
→
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
SYSTEM INFO MENU
→
AGENT GROUP 1
→
AGENT GROUP 2
→
AGENT GROUP 3
SYSTEM
SYSTEM INFO
AGENT GROUP 1
→
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS

Traffic Information

Operation
SYSTEM INFO
AGENT GROUP 1
→
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
576-25-521 (ACD 3.0)
1. From the [SUPERVISOR MENU] screen select [SYSTEM
INFO]
2. Group 1 monitoring: Press the soft key 1 or 6 to select Agent
Group 1.
Group 2 monitoring: Press the soft key 2 or 7 to select Agent
Group 2.
Group 3 monitoring: Press the soft key 3 or 8 to select Agent
Group 3.
3. After selecting one of the above groups, the following menu
selection screen appears. Use soft keys to select a desired item.
This figure shows the case where [AGENT GROUP 1] is
selected.
4. Select desired menu. For further operations, see next page.
1. From [SYSTEM INFO] screen, press the soft key 1 or 6 to select
[TRAFFIC INFO.].
DBS 576 (USA) issued March 1999
Section 521
31