Incoming Call Setting Outline - Panasonic DBS 576 Technical Manual

Section 521

Incoming Call Setting Outline

Outline
COs and Tie lines with direct incoming ACD calls to be processed the same
are grouped together as a block. Each block is assigned one of four ACD Call
Handling Programs.
Set the ACD Call Handling Program number to each block, and set the ACD
service call processing method.
Operation
CUSTOMIZE MENU
→
LINE REGIST.
→
SYSTEM ID
→
AGENT ID
→
GROUP SETTING
→
CALL HANDLING
LINE REGIST.
→
DIRECT INCOME
→
TRANSF. INCOME
→
DID ID
→
EXT. GROUP
→
CUSTOMIZE MENU
DIRECT INCOME
BL 1ST LST PRG
01 001 003 1
02
03 005 010 3
04
or
18
1. From [CUSTOMIZE MENU] screen, press the soft key 1 or 6 to
select [LINE REGIST.].
2. From [LINE REGIST.] screen, press the soft key 1 or 6 to select
[DIRECT INCOME].
3. The following screen appears. Press the soft key for desired block
number.
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
576-25-521 (ACD 3.0)