Common Operation Of Supervisor Menu; Activating Supervisor Menu - Panasonic DBS 576 Technical Manual

Section 521
Supervisor Features
Supervisor features are roughly divided into three groups:
1) Supervisor customization: Set for requested features of ACD.
2) Supervisor monitoring: Monitors ACD system status on a large LCD
3) MIS report feature: Outputs agent management information.
All of the above features are included in the supervisor menu. The following
describes each of the features and the common operations.

Common Operation of Supervisor Menu

Activating Supervisor Menu

Operation
From Large Display Telephone
SUPERVISOR MENU
→
SYSTEM INFO
→
MIS REPORT
→
CUSTOMIZE
16
telephone.
Read this section first before using the supervisor features.
1. Press the Log-in button (FF key).
2. Enter the 4-digit supervisor ID. If a supervisor ID is not entered,
you cannot enter supervisor menu.
Make sure to assign supervisor ID at installation. (Default: [No
assignment])
3. Select a desired menu by using the soft keys from the above
screen.
4. For further operations, see desired section in this manual.
DBS 576 (USA) issued March 1999
Built-In ACD Supervisor Guide
576-25-521 (ACD 3.0)