Panasonic DBS 576 Technical Manual page 36
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Also See for DBS 576:
- Technical manual (770 pages) ,
- User manual (102 pages) ,
- Quick reference (4 pages)
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Section 521
MIS Function Tabulation Unit
Table 3-2.
Group
Agent
HOURLY
(1~64)
DAILY
WEEKLY
Group
HOURLY
(1, 2,
DAILY
or 3)
WEEKLY
System
HOURLY
DAILY
WEEKLY
INCOMING
ABANDONED
CALLS
36
The following report is tabulated:
Number of per-code calls (tabulated on a daily/weekly basis for each group/
system)
MIS report is output in the following cycles:
• Hourly report:
Specified date(s) can be output on an hourly (0-24) basis.
• Daily report:
Data for previous week/this week can be output on a daily basis.
The oldest available data is Monday of previous week.
• Weekly report:
Data for both previous and this weeks are output on a weekly basis.
The following shows available report.
TOTAL
UNAVAIL
TALK
LOGIN
ABLE
TIME
TIME
TIME
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
X
X
X
DBS 576 (USA) issued March 1999
IDLE
INCOMING
TIME
CALLS
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
X
X
O : Available to report
X : Unavailable to report
Built-In ACD Supervisor Guide
AVERAGE
ANSWER
ABANDONED
RINGING
CALLS
TIME
o
X
o
o
o
o
o
X
o
X
o
X
o
X
o
X
o
X
X
X
576-25-521 (ACD 3.0)
CALLS
X
X
X
X
X
X
X
X
X
o
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