Panasonic DBS 576 Technical Manual page 55

Section 521-ACD
Introduction
A
ACD Call Handling Program ....................................... 8
Activating Supervisor Menu ...................................... 16
0
System
Agent Features............................................................ 50
Configuration
Agent IDs
Confirming ............................................................. 29
Registering.............................................................. 27
FF1
Agent Report .............................................................. 40
System
Agent Status ............................................................... 33
ALL DELETE (FF6) .................................................. 14
Available/Unavailable ................................................ 50
FF2
Trunks
B
FF3
Basic Service Flow................................................... 6, 7
Extensions
C
FF4
FF-/Soft Keys
Call Handling Program................................................. 8
Call Setting
Direct Incoming...................................................... 18
FF5 Transferring Incoming................................ 20, 22, 24
Groups
Changing Supervisor IDs and User Information Record-
ing ID ........................................................... 24
Commands
Programming .......................................................... 10
FF6
Common Operation for Supervisor Customization.... 17
TRS/ARS
Configuration ............................................................... 5
Confirming Agent IDs................................................ 29
FF7
Customization
Applications
Supervisor............................................................... 17
FF8
Maintenance
Appendix A
Appendix B
576-25-521 (ACD 3.0)
D
Data Clear ...................................................................46
DELETE (FF3) ...........................................................14
E
EDIT (FF1) .................................................................11
F
Features
Supervisor ...............................................................16
G
Group Report...............................................................43
I
Information Recording
User .........................................................................48
INSERT (FF2).............................................................12
K
Key Assignment ..........................................................52
L
Log-in / Log-out..........................................................50
M
MIS Report Data
Output......................................................................39
DBS 576 (USA) issued March 1999
Index
Introduction
0
System
Configuration
FF1
System
FF2
Trunks
FF3
Extensions
FF4
FF-/Soft Keys
FF5
Groups
FF6
TRS/ARS
FF7
Applications
FF8
Maintenance
Appendix A
Appendix B
•
Index-55
Index